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Miami-Dade
Legislative Item File Number: 250331 |
Printable PDF Format
Clerk's Official Copy
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| File Number: 250331 | File Type: Resolution | Status: Adopted | ||||||
| Version: 0 | Reference: R-177-25 | Control: County Commission | ||||||
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| Requester: Strategic Procurement | Cost: | Final Action: 2/19/2025 | ||||||
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| Sunset Provision: No | Effective Date: | Expiration Date: | ||||||
| Registered Lobbyist: | None Listed |
Legislative History |
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| Acting Body | Date | Agenda Item | Action | Sent To | Due Date | Returned | Pass/Fail |
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| Board of County Commissioners | 2/19/2025 | 8P3 | Adopted | P | |||
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| Jimmy Morales | 2/18/2025 | Assigned | Office of Agenda Coordination | ||||
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| Office of Agenda Coordination | 2/18/2025 | Assigned | County Attorney | 3/4/2025 | |||
| REPORT: | SPD - David M. Murray - Commissioner Cabrera Sponsor - Attachment: Contract RFP - item has 341 pages - Amended version to file no. 242142 - Administration will request to waive this item to the February 19th BCC | ||||||
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| County Attorney | 2/18/2025 | Assigned | David M. Murray | 2/18/2025 | |||
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| Office of the Chairperson | 2/18/2025 | Additions | |||||
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| Airport Committee | 2/12/2025 | 3D Amended | Forwarded to the BCC by the BCC Chairperson with favorable recommendation with committee amendments | ||||
| REPORT: | Chairman Cabrera opened discussion on the foregoing proposed resolution by emphasizing Miami International Airport's (MIA) role as the County's primary economic engine and noted that cleanliness represented the second most common passenger complaint. He reported that bathroom and terminal conditions were unacceptable, findings he made during an unannounced walkthrough of the facility. Chairman Cabrera expressed dissatisfaction with C&W Services' performance over their 20-year tenure and announced that contracts would be awarded based on merit rather than longevity. Chairman Cabrera stated that he learned during meetings with bidders that C&W specialized in warehouses and commercial buildings rather than airports, leading him to prefer airport specialists. He noted that ABM cleaned nearly 50 airports while Flagship cleaned nearly 30, compared to C&W's 5 airports, and that C&W had chosen not to rebid their Seattle contract. Regarding local preference, Chairman Cabrerea characterized C&W's status as "incumbent preference" since it was based on their 20-year presence at the airport rather than true local business status, announcing the County would examine how local preference was applied in RFPs. He emphasized that ABM and Flagship had partnerships ensuring 45% of contract dollars would remain in the local economy and represented the airport industry leaders that MIA needed. Pursuant to Chairman Cabrera’s request, ACA David Murray read the following motion into the record: To delete Section 1 and Section 2 of the existing memorandum of recommendation in the Resolution and replace with the following language: Section 1. All proposals received in connection with Contract No. EVN0000201, Janitorial Services for Miami-Dade Aviation Department (Area A) are rejected; Section 2. The County Mayor or County Mayor’s designee is directed to negotiate janitorial contracts with the two highest ranked proposer, ABM Aviation, Inc. for the terminal and landside areas, and Flagship Aviation Services LLC for the airside areas, and to bring non-competitive recommendations to award such contracts on such negotiated terms before the Board of County Commissioners within 30 days. If, following negotiations, the County Mayor’s recommendation is not to award through a non-competitive action, the County Mayor shall provide a written recommendation including reasons why a non- competitive award is not in the County’s best interest, and submit a timeline for a new procurement process. Chairman Cabrera further requested the Mayor to consider including service level agreements in negotiations, with provisions for both incentives and consequences. Commissioner Gonzalez recognized Chairman Cabrera's work and that of Mr. Ralph Cutie, Director, Miami-Dade Aviation Department, (MDAD) for their efforts to improve Miami International Airport (MIA). He expressed confusion about how the third-ranked bidder had become the winner and asked if this was based solely on the local preference rule. COO Jimmy Morales confirmed that the three (3) bidders had been ranked by the selection committee based on technical evaluation, and local preference points were added at the end. He explained that C&W had come in third but was elevated to number one when local preference points were included. Commissioner Gonzalez expressed preference for merit-based awards over what he considered technicalities, while acknowledging that established rules should be followed. He noted receiving complaints about airport conditions from journalists and social media colleagues, and questioned C&W representatives about how previous contract limitations differed from the proposed new contract. Mr. Matt Noe, President of C&W Services, defended the company's performance by explaining that the current contract specified cleaning frequencies for different areas and items, citing dust on vents as an example of work done according to contract requirements. He attributed service challenges to an unforeseen 20% increase in passenger volume that added 200,000 daily travelers, causing restrooms to deteriorate more rapidly while the contract prevented staffing adjustments or living wage increases. Mr. Noe stated these constraints resulted in C&W operating $3.5 million underwater annually, and when relief was requested from the commission, the company received only 25 cents per dollar needed. He emphasized that the proposed new contract would provide necessary flexibility to adjust staffing levels based on passenger volume changes, with annual reviews and negotiated rates for individual positions. Chairman Cabrera challenged C&W's explanations about contract limitations, arguing that basic cleanliness tasks should not require specific contract provisions. He noted that C&W had chosen not to rebid their Seattle airport contract and cited conversations with Boston Logan's airport director, who reportedly attributed their vendor change from C&W to ABM to differences in operational approach - specifically ABM's use of technology for efficient staff deployment versus C&W's strategy of increasing overall staffing levels. Mr. Noe countered that ABM's proposal included more staff than C&W's. Commissioner Gonzalez asked ABM to explain their technology implementation process. Mr. Brad Lurie, Senior Vice President from ABM Aviation, outlined the company’s demand-based technology platform deployed across 12 airports that tracked employee locations and adapted to operational changes, such as deploying additional cleaning crews when flights were delayed. He explained that the system enabled efficient staffing at reduced headcount through real-time responsiveness and "productive leads" - supervisors who worked alongside staff rather than only observing. When asked how ABM would address C&W's staffing concerns, Mr. Lurie stated that technology and proper processes eliminated the need for adding more workers. He emphasized ABM's "opening day fresh" approach of overnight deep cleaning to ensure pristine morning conditions, arguing that their 45-airport experience demonstrated that effective processes, tools, and leadership were more important than increased staffing levels. Commissioner Gonzalez provided C&W an opportunity to respond. Mr. Noe responded that C&W also planned to implement comparable technology, noting the selection committee had ranked them highest in this category. He described proposed systems including a 24/7 command center for supply monitoring, employee tracking via walkie-talkies, restroom displays showing stall availability, and door indicator lights. When asked why this technology was not already implemented, Mr. Noe explained that C&W had requested approval two (2) years earlier but was told to wait until the RFP process to avoid creating competitive advantages. He maintained that effective airport operations required both technology and substantial staffing, estimating that restroom attendance alone would require 80 full-time employees and total airport support could need up to 900 people, arguing that C&W’s institutional knowledge of facility layouts provided operational advantages. Commissioner Hardemon inquired about C&W's organizational structure. Ms. Millie Diaz, Senior Director of Client Services for C&W, explained that the company employed custodians at multiple levels (general cleaners and specialists) who reported through a hierarchy of supervisors, shift managers, and operations managers. She detailed their staffing breakdown of 130-135 employees per day shift with 45 total supervisors across seven-day operations. Commissioner Hardemon questioned the effectiveness of this management structure given persistent cleanliness issues, emphasizing that basic sanitation standards should be achievable regardless of technology and noting that oversight problems appeared to exist when no shift managers or operations managers were present to address his concerns about accountability. Responding to Commissioner Hardemon’s questions about performance standards, Mr. Noe acknowledged that cleanliness definitions varied but emphasized C&W's partnership with airport staff in establishing agreed-upon standards. He noted that despite challenges, C&W had not been placed on a corrective action plan during the previous four (4) years because airport staff understood the passenger traffic and staffing constraints. However, when Commissioner Hardemon directly asked whether C&W agreed they had poor performance, Mr. Noe conceded that conditions did not meet his desired standards. Commissioner Hardemon observed that this admission supported Chairman Cabrera's concerns about fundamental performance issue Following C&W’s explanation, Commissioner Hardemon questioned whether the company acknowledged poor performance, Mr. Noe admitted that current conditions fell short of his expectations. Commissioner Hardemon noted that this acknowledgement confirmed Chairman Cabrera's fundamental performance concerns. Commissioner Hardemon requested information about the selection committee composition and length of service in their roles. Ms. Namita Uppal, Chief Procurement Officer, provided the member list: • Sergio San Miguel, Chief Financial Officer, Miami-Dade Aviation Department • Steven Albertan, Chief of Facilities Maintenance, Miami-Dade Aviation Department • Renessa Gordon, Senior Facilities Manager, Transportation and Public Works Department • Daniel Barcia, Chief of Community Parks and Aquatics, Parks Department • Raysa Samper, Seaport Assistant Property Manager, PortMiami Mr. Ralph Cutie added that Steven Albertan had recently retired after 45 years in facilities management, while Sergio San Miguel had nearly 30 years of County service with about 15-20 years in the Aviation Department. Vice Chairwoman Cohen Higgins emphasized MIA’s role as visitors' first and last impression of the County. She expressed concern that the selection committee had not conducted oral presentations or site visits for the $261 million contract, contrasting this with practices at airports like Denver and Orlando. She revealed that her independent investigation, which included visits to Tampa International Airport and MIA facilities, demonstrated clear quality differences that highlighted the need for improvement. Vice Chairwoman Cohen Higgins noted the technical scoring results where ABM Aviation ranked first (337.94), Flagship Aviation Services second (337.84), and C&W Services third (337.73), finding it significant that the incumbent vendor requesting contract continuation had not achieved the highest technical ranking despite acknowledging existing problems. Vice Chairwoman Cohen referenced C&W's documented requests dating to 2022 for technological improvements including towel dispensers and restroom alert technology that were repeatedly denied by airport staff, initially expressing concern about these denials. Mr. Cutie explained that the previous contract was a fixed-rate, performance-based contract with limitations on flexibility for adding staffing or technology, and that staff had piloted technology through separate processes to incorporate lessons learned into the new contract. Following Mr. Cutie’s explanation, Vice Chairwoman Cohen emphasized that vendors should demonstrate foresight by negotiating contract terms sufficient to meet expected service levels from the outset, noting that private businesses contracting with MIA were expected to anticipate future challenges and obstacles. She advocated for transformation at the airport, citing examples from other facilities where cleaning professionals were referred to as "ambassadors" rather than "custodians," where aviation authorities invited staff to holiday parties, and where management wore employee uniforms to demonstrate respect, believing such cultural shifts would help elevate MIA's performance and service standards. Chairman Cabrera concluded by thanking all MIA employees in attendance and clarifying that service issues stemmed from training, technology, and management rather than worker performance. He noted that all competing vendors had committed to interviewing current staff and honoring their seniority during any transition. Chairman Cabrera referenced his four-hour airport walkthrough and stated that the County expected vendors to deliver quality performance rather than minimum standards, because that level of service was what Miami-Dade County residents, passengers, and visitors required from all County facilities including the airport and PortMiami. There being no further questions or comments, the Committee proceeded to vote on the foregoing proposed resolution, as amended to reject all proposals received for Group A of the solicitation and direct the County Mayor or County Mayor’s designee to negotiate janitorial contracts with the two (2) highest ranked proposers, ABM Aviation, Inc for the terminal and landside areas, and Flagship Aviation Services LLC for the airside areas, and to bring non-competitive recommendations to award such contracts on such negotiated terms before the Board of County Commissioners within 30 days. Additionally, if, following negotiations, the County Mayor’s recommendation was not to award through a non-competitive action, the County Mayor shall provide a written recommendation including reasons why a non-competitive award was not in the County’s best interest, and present a timeline for a new procurement process. The foregoing proposed resolution was amended as follows to: Delete Section 1 and Section 2 of the existing memorandum of recommendation in the Resolution and replace with the following language. Section 1. All proposals received in connection with Contract No. EVN0000201, Janitorial Services for Miami-Dade Aviation Department (Area A) are rejected. Section 2. The County Mayor or County Mayor’s designee is directed to negotiate janitorial contracts with the two highest ranked proposer, ABM Aviation, Inc. for the terminal and landside areas, and Flagship Aviation Services LLC for the airside areas, and to bring non-competitive recommendations to award such contracts on such negotiated terms before the Board of County Commissioners within 30 days. If, following negotiations, the County Mayor’s recommendation is not to award through a non-competitive action, the County Mayor shall provide a written recommendation including reasons why a non- competitive award Is not in the County’s best interest, and present a timeline for a new procurement process. Request the Mayor to consider including service level agreements in negotiations, with provisions for both incentives and consequences. It was moved by Vice Chairwoman Cohen Higgins that the foregoing proposed resolution be forwarded to the Board of County Commissioners (BCC) with a favorable recommendation, with committee amendments. This motion was seconded by Commissioner Gilbert III, and upon being put to a vote, passed by a vote of 5-0. The Clerk of the Board received notification that the foregoing proposed resolution was forwarded to the February 19, 2025 Board of County Commissioners meeting. | ||||||
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| Legislative Text |
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TITLE RESOLUTION REJECTING ALL BIDS RECEIVED IN CONNECTION WITH CONTRACT NO. EVN0000201, JANITORIAL SERVICES FOR MIAMI-DADE AVIATION DEPARTMENT (AREA A); DIRECTING THE COUNTY MAYOR OR COUNTY MAYOR�S DESIGNEE TO NEGOTIATE CONTRACTS WITH ABM AVIATION, INC FOR THE TERMINAL AND LANDSIDE AREAS, AND FLAGSHIP AVIATION SERVICES LLC FOR THE AIRSIDE AREAS, AND TO BRING RECOMMENDATION(S) BEFORE THE FULL BOARD OF COUNTY COMMISSIONERS WITHIN 30 DAYS [SEE ORIGINAL ITEM UNDER FILE NO. 242142] BODY WHEREAS, this Board desires to accomplish the purposes outlined in the accompanying memorandum, a copy of which is incorporated herein by reference, NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF MIAMI-DADE COUNTY, FLORIDA, that: Section 1. >>All proposals received in connection with Contract No. EVN0000201, Janitorial Services for Miami-Dade Aviation Department (Area A) are rejected.<< [[This Board approves award of Contract No. EVN0000201 to C&W Facility Services, Inc., in substantially the form attached and made a part hereof, for Janitorial Services for Miami-Dade Aviation Department (Area A) in a total amount not to exceed $261,381,966.00 for a five-year term for the Miami-Dade Aviation Department.]] Section 2. >>The County Mayor or County Mayor�s designee is directed to negotiate janitorial contracts with the two highest ranked proposers, ABM Aviation, Inc for the terminal and landside areas, and Flagship Aviation Services LLC for the airside areas, and to bring non-competitive recommendations to award such contracts on such negotiated terms before the full Board of County Commissioners within 30 days. If, following negotiations, the County Mayor�s recommendation is not to award through a non-competitive action, the County Mayor shall then provide a written recommendation including reasons why a non-competitive award is not in the County�s best interest, and present a timeline for a new procurement process.<< [[This Board authorizes the County Mayor or County Mayor�s designee to execute the agreement and exercise all provisions of the contract, including any cancellation or extensions, pursuant to section 2-8.1 of the Code of Miami-Dade County, Florida and Implementing Order 3-38.]] Committee amendments are indicated as follows: Words double stricken through and/or [[double bracketed]] are deleted, words double underlined and/or >>double arrowed<< are added. HEADER Date: To: Honorable Chairman Oliver G. Gilbert, III and Members, Board of County Commissioners From: Daniella Levine Cava Mayor Subject: Recommendation to Award a Contract for Janitorial Services for Miami-Dade Aviation Department (Area A) STAFF RECOMMENDATION At the February 12, 2025 Airport Committee, this item was amended to reject all proposals received for Group A of this solicitation and direct the County Mayor or County Mayor�s designee to negotiate janitorial contracts with the two highest ranked proposers, ABM Aviation, Inc for the terminal and landside areas, and Flagship Aviation Services LLC for the airside areas, and to bring non-competitive recommendations to award such contracts on such negotiated terms before the Board of County Commissioners within 30 days. If, following negotiations, the County Mayor�s recommendation is not to award through a non-competitive action, the County Mayor shall provide a written recommendation including reasons why a non-competitive award is not in the County�s best interest, and present a timeline for a new procurement process. The title and body of the resolution have been amended accordingly. Summary This item is for the purchase of janitorial services at Miami International Airport�s (MIA�s) main terminal building including areas operated by the County, as well as office areas occupied by the U.S. Customs and Border Protection, Transportation Security Administration (TSA), and other areas identified as Area A of the solicitation for the Miami-Dade Aviation Department (MDAD). Areas B and C are being presented for award as separate agenda items. Services include, but are not limited to, cleaning and disinfecting of lobbies, ticketing areas, hallways, stairwells, elevators, escalators, moving walkways, and restrooms. The contract includes smart restroom technology to monitor and report restroom usage and cleanliness with an overall goal to reduce waste, minimize the amount of time restrooms are in a suboptimal state, and engage customer feedback on the quality of their experience. These services are essential for the health and safety of the public and County employees who utilize airport facilities. This contract will allow for the management, resources, and regular oversight needed to maintain a uniform world-class standard of appearance and infection/bacterial control for airport facilities. As part of the $9 billion MIA�s Future-Ready Modernization in Action Plan, this contract supports a broader vision to transform the airport into a mega global gateway, ready to serve 77 million travelers and handle 5 million tons of freight by 2040. The plan emphasizes both facility upgrades and workforce investment through the I AM MIA program, which enhances customer experience. This year, we�re hiring additional staff and deploying Lightning Crew teams to further our commitment to exceptional service and seamless travel experiences. This contract reinforces MIA�s focus on a service-first culture and positions the airport as a leader in passenger comfort and convenience, setting new standards in airport hospitality as an international hub of the future. Recommendation It is recommended that the Board of County Commissioners (Board) approve a competitive contract award, Contract No. EVN0000201, Janitorial Services for Miami-Dade Aviation Department (Area A), to C&W Facility Services, Inc. in the amount of $261,381,966 for a five-year term for MDAD. This contract will replace Contract Nos. WOPR-00919, Janitorial Services for Miami International Airport, Terminals (D & E) � Zone 1 and WOPR-01150, Janitorial Services for Miami International Airport, Terminals (F, G, H, & J) � Zone 2 awarded under Prequalification Pool No. 9562-5/22, Janitorial Services, which was established by the Board via Resolution No. R-456-12. Background A Request for Proposals was issued under full and open competition on January 16, 2024. The solicitation included three areas: Area A: Terminals (estimated at 9,656,915 square feet); Area B (estimated at 5,823,427 square feet); and Area C (estimated at 1,457,313 square feet). Separate awards are being recommended for each Area, and proposers will be recommended for one Area only and ineligible for award on the other two Areas. On the closing date of March 29, 2024, the County received 23 proposals for all three areas, including 19 from local firms, of which 14 were for Area A. Upon review of the proposals received, the County identified potential responsiveness issues with several proposals. On April 8, 2024, a legal review was requested from the County Attorney�s Office (CAO). On May 13, 2024, the CAO opined that four proposals were deemed non-responsive for Area A as proposals did not include pricing on a material element of the solicitation (opinion attached). On April 3, 2024, proposals were provided to the Office of Small Business Development (SBD) for review of contract measures. On May 1, 2024, SBD completed its review for compliance with the 15 percent Small Business Entity (SBE) subcontractor goal. The evaluation meeting was conducted on June 27, 2024. Negotiations for all areas commenced on September 13, 2024 and concluded on October 16, 2024. A total of four meetings with staff and the recommended vendor were held to negotiate the final contract terms including, but not limited to, scope of work, minimum staffing levels, price schedule, payment milestones, and smart restroom provisions. A copy of the Coordinator�s Report is attached. Work on this contract consists of janitorial services at Concourses D, E, F, G, H, and J of the main terminal building at MIA, including the areas of the landside, airside, and terminal buildings controlled by the County, the Federal Inspection Services (U.S. Government office areas), U.S. Customs and Border Protection facilities, TSA checkpoint and screening areas (including TSA office areas), Miami-Dade Fire Station, Tunnel Gate, the County�s administrative offices, and all other spaces assigned to the County. The contract provides for cleaning and disinfecting of common-use areas within the terminals and shadow areas surrounding the concourses, (i.e. areas between the outer walls of the terminal building) and the airport tarmac, as well as as-needed light maintenance in restrooms. The vendor�s smart restroom technology solution, Trax Analytics Smart Restroom Monitoring System, will have a user-friendly interface with a centralized real-time monitoring and management dashboard. It will also include a mobile application and customizable alerts for maintenance staff. The vendor will integrate occupancy sensors to detect restroom usage patterns and supply sensors to monitor soap levels, paper towels, and toilet paper supplies. The system will also feature smart soap and towel dispensers, smart trashcan sensors, air quality sensors, presence sensors, and guest feedback tablets. Additionally, the system will include smart stall lighting and latches. Scope Miami International Airport is located within District 6, which is represented by Commissioner Kevin Marino Cabrera; however, the impact of this item is countywide. Fiscal Impact/Funding Source The fiscal impact for the five-year term is $261,381,966 which includes a 10 percent contingency amount to offset future Living Wage and Consumer Price Index price increases contemplated by the contract�s terms and conditions, and to cover as-needed additional positions, as well as parts and equipment for light restroom maintenance. The current contracts have a cumulative value of $154,536,522 for a four-year and six-month term and expire on January 31, 2025. The annualized allocation under the proposed contract is higher than the current contracts due to a change in scope which includes smart restroom technology and light maintenance in restrooms, as well as the aforementioned contingency. In addition, market conditions have been impacted by the Living Wage which has increased by an average of approximately 4.5 percent, and the Consumer Price Index which has increased by approximately 26 percent since the current contracts were established in 2020. Department Allocation Funding Source Contract Manager MDAD $261,381,966 Proprietary Revenue Sylvia Novela Total $261,381,966 Track Record/Monitor Marie Williams of the Strategic Procurement Department (SPD) is the Procurement Contracting Manager. Delegated Authority If this item is approved, the County Mayor or County Mayor�s designee will have the authority to execute the agreement and exercise all provisions of the contract, including any cancellation or extensions, pursuant to Section 2-8.1 of the County Code and Implementing Order 3-38. Vendor Recommended for Award (Area A) Local preference was applied following the completion of rankings, resulting in the local highest ranked proposer being recommended for award as the proposer�s scoring fell within five percent of the two non-local higher ranked proposers. Vendor Principal Address Local Address Number of Employee Residents Principal 1) Miami-Dade 2) Percentage* C & W Facility Services, Inc. 117 Kendrick Street Suite 250 Needham, MA 5200 Blue Lagoon Drive Suite 760 Miami, FL 676 Mia Mends 5% *Provided pursuant to Resolution No. R-1011-15. Percentage of employee residents is the percentage of vendor�s employees who reside in Miami-Dade County as compared to the vendor�s total workforce. Vendors Not Recommended for Award (Area A) Vendor Local Address Reason for Not Recommending Able Business Services, Inc. Yes Evaluation Scores/Ranking American Sales and Management Organization LLC DBA Eulen Aviation Yes Chi Ada Corporation Yes Dream Clean, Inc. Yes Tryfacta, Inc. Yes ABM Aviation, Inc. No Evaluation Scores/Ranking affected by the application of local preference Flagship Aviation Services LLC No Clean Space, Inc. No Deemed non-responsive by the CAO (opinion attached) Diamond Shine Group No Eulacile Cleaning Services Yes Deemed non-compliant by SBD (memo attached) and non-responsive by the CAO (opinion attached) She So Clean Cleaning Services LLC Yes Gum Hunters Carpet & Tile Cleaning Yes Deemed non-compliant by SBD (memo attached) McKenzie�s Cleaning, Inc. Yes Due Diligence Pursuant to Resolution No. R-187-12, due diligence was conducted in accordance with SPD�s Procurement Guidelines to determine vendor responsibility, including verifying corporate status and that there are no performance and compliance issues through various vendor responsibility lists and a keyword internet search. The lists that were referenced included convicted vendors, debarred vendors, delinquent contractors, suspended vendors, and federal excluded parties. There were no adverse findings relating to vendor responsibility. Pursuant to Resolution No. R-140-15, prior to re-procurement, a full review of the scope of services was conducted to ensure the replacement contract reflects the County�s current needs. The review included conducting market research, posting a draft solicitation for industry comment, and holding meetings and drafting sessions with the user department. The scope of services was updated to include smart restroom technology and light maintenance and to group the Terminal locations under one contract Applicability of Ordinances and Contract Measures � The two percent User Access Program applies where permitted by funding source. � A 15 percent SBE subcontractor goal and Local Preference applied. � The Living Wage Ordinance applies. Attachments _________________________ Jimmy Morales Chief Operating Officer |
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