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RESOLUTION AUTHORIZING A NON-COMPETITIVE DESIGNATED PURCHASE PURSUANT TO SECTION 2-8.1(B)(3) OF THE COUNTY CODE BY A TWO-THIRDS VOTE OF THE BOARD MEMBERS PRESENT; AUTHORIZING A THREE-YEAR EXTENSION WITH EXPENDITURE AUTHORITY OF $6,420,523.00 FOR A TOTAL MODIFIED CONTRACT AMOUNT OF $15,799,225.00 FOR CONTRACT NO. SS9892-1/22, MICROSOFT PREMIER SUPPORT SERVICES, FOR THE COMMUNICATIONS, INFORMATION AND TECHNOLOGY DEPARTMENT; AND AUTHORIZING THE COUNTY MAYOR OR COUNTY MAYOR’S DESIGNEE TO EXECUTE THE CONTRACT AMENDMENT AND EXERCISE ALL PROVISIONS OF THE CONTRACT, INCLUDING ANY CANCELLATION OR EXTENSIONS, PURSUANT TO SECTION 2-8.1 OF THE CODE AND IMPLEMENTING ORDER 3-38

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WHEREAS, this Board desires to accomplish the purposes outlined in the accompanying memorandum, a copy of which is incorporated herein by reference,

NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF MIAMI-DADE COUNTY, FLORIDA, that:

Section 1. This Board finds it is in the best interest of Miami-Dade County to authorize a non-competitive designated purchase pursuant to section 2-8.1(b)(3) of the
County Code, by a two-thirds vote of the Board members present, authorizing a three-year extension with expenditure authority of $6,420,523.00 for a total modified contract amount of $15,799,225.00 for Contract No. SS9892-1/22, Microsoft Premier Support Services, for the Communications, Information and Technology Department.

Section 2. This Board authorizes the County Mayor or County Mayor’s designee to execute Contract Amendment No. 5, in substantially the form attached and made a part hereof, and exercise all provisions of the contract, including any cancellation or extensions, pursuant to section 2-8.1 of the County Code and Implementing Order 3-38. A copy of the contract document is on file with and available upon request from the Strategic Procurement Department.

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Date:

To: Honorable Chairman Anthony Rodriguez
and Members, Board of County Commissioners

From: Daniella Levine Cava
Mayor

Subject: Recommendation for Approval of a
Non-competitive Designated Purchase
for Additional Time and Expenditure
Authority for Microsoft Premier
Support Services

Executive Summary
This item seeks approval to extend a contract with Microsoft Corporation for an additional three-year term with expenditure authority to allow the Communications, Information and Technology Department (CITD) to continue purchasing Microsoft Unified Support Services (formerly Microsoft Premier Support Services) on behalf of multiple County departments. The Microsoft Unified Support Services are exclusively provided by Microsoft for enterprise customers.

These services are critical to maintaining the security, reliability, and operational integrity of the County’s Microsoft-based infrastructure, including enterprise systems and the miamidade.gov platform. The contract provides reactive and proactive technical support across Microsoft technologies, including system assessments, advisory services, rapid escalation for mission-critical issues, and access to specialized technical expertise and training resources. The contract supports essential services such as system optimization, migration guidance, and application development support.

Approval of this extension will allow the County to maintain uninterrupted technical support while avoiding the time and administrative burden associated with negotiating a new agreement. Additionally, the services support the County’s implementation and optimization of advanced Microsoft security tools, including identity governance controls, multi-factor authentication, Azure Information Protection, Microsoft Defender, and Microsoft Sentinel, strengthening the County’s cybersecurity posture and protecting critical digital infrastructure.

Recommendation
It is recommended that the Board of County Commissioners (Board) approve a non-competitive designated purchase, pursuant to Section 2-8.1(b)(3) of the Miami-Dade County Code (Code), by a two-thirds vote of the Board members present, authorizing a three-year extension with expenditure authority of $6,420,523 under Contract No. SS9892-1/22, Microsoft Premier Support Services, for CITD.

Background
This sole source contract was awarded by the Board via Resolution No. R-501-17 on May 2, 2017, for a three-year term with one, three-year option to renew. Since its establishment, the contract has been modified under delegated authority and by the Board through Resolution Nos. R-1301-19, R-1114-22, and R-880-23. Market research confirms that Microsoft Corporation remains the exclusive provider of Microsoft Unified Support Services for enterprise-level customers. The requested additional time and expenditure authority will ensure the County maintains a contractual mechanism to procure these critical support services without disruption.

As the County continues transitioning to Microsoft’s cloud-based platforms, access to Unified Support Services remains essential to ensure seamless integration and performance across both on-premises and cloud environments. These services provide reactive and proactive technical support, including system assessments, expert advisory assistance, and structured training resources. Proactive engagements help optimize key solutions such as server migrations, security configurations, Microsoft Teams, Power Apps, and data analytics that support the County’s evolving technology environment.

Over the past three years, several County departments have expanded their use of Microsoft consulting services to support critical initiatives:

• The Miami-Dade Aviation Department (MDAD) has advanced security modernization efforts, including enhancements to Endpoint Manager, Azure Password Protection, Azure Active Directory hybrid configurations, and improvements to SharePoint Online, Exchange Online, and Microsoft 365 archiving.

• The Water and Sewer Department (WASD) and the Department of Regulatory and Economic Resources (RER) are implementing solutions using Power Apps and Power Automate to support automation initiatives such as administrative portals, field assessment tracking, inventory management, and equipment and software approval tracking.

Competition for these services is not practicable, as Microsoft Corporation is the sole provider of Unified Support Services and related consulting for enterprise customers. These services are not available through third-party resellers or Microsoft-certified partners. Staff will continue monitoring the market for any changes that may allow for future competition. Accordingly, it is in the County’s best interest to approve this designated purchase pursuant to Section 2-8.1(b)(3) of the Code to continue purchasing these required services.

Scope
The impact of this item is countywide in nature.

Delegated Authority
The County Mayor or County Mayor’s designee will have the authority to execute Contract Amendment No. 5 and exercise all provisions of the contract, including any cancellation or extensions, pursuant to Section 2-8.1 of the Code and Implementing Order 3-38.

Fiscal Impact/Funding Source
The current contract is scheduled to expire November 30, 2026, with a cumulative allocation of $9,378,702. If this request is approved, the contract will be extended through November 30, 2029 and have a modified cumulative allocation of $15,799,225. The requested increase in expenditure authority is based on additional support necessary to continue supporting the County's Microsoft application and server infrastructure, including Azure Active Directory Services, Exchange Messaging, SharePoint, OneDrive, Intune, Teams Domain Name System, and Endpoint Configuration Manager. The County also receives onboarding assistance for new services and has requested Microsoft Consulting Services for various projects for multiple departments.

Department Existing Cumulative Allocation Additional Allocation Requested Modified Cumulative Allocation Funding Source Budgeted Contract Manager
CITD $9,378,702 $6,420,523 $15,799,225 Internal Service Funds FY2025-26 Adopted Budget, Volume 3, Page 282, Other Operating costs Julian Manduley
Total $9,378,702 $6,420,523 $15,799,225
*As this is a countywide enterprise contract, most of the costs are not budgeted within CITD’s budget but are instead distributed across the entire enterprise.

Track Record/Monitor
Natalya Vasilyeva of the Strategic Procurement Department (SPD) is the Division Director.

Awarded Vendor
Vendor Principal Address Local Address Principal
Microsoft Corporation One Microsoft Way
Redmond, WA 830 Brickell Plaza
Miami, FL Bradford L. Smith

Due Diligence
Pursuant to Resolution No. R-187-12, due diligence was conducted in accordance with SPD’s Procurement Guidelines to determine contractor responsibility, including verifying corporate status and review of performance and compliance issues through various vendor responsibility lists and a keyword internet search. The lists referenced include convicted vendors, debarred vendors, delinquent contractors, suspended vendors, and federal excluded parties. There were no adverse findings relating to contractor responsibility.

Applicability of Ordinances and Contract Measures
• The two percent User Access Program applies.
• The Small Business Enterprise measures and Local Preference do not apply.
• The Living Wage Ordinance does not apply.

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Carladenise Edwards
Chief Administrative Officer