12.1: Improve communication with the public through messengers and messages that meet people where they are
Issue Statement and Context
Many of the County’s residents have migrated from countries in Latin America and the Caribbean with deep and generational mistrust of government, as well as state-sanctioned violence against those who speak out against the government. These cultural experiences have not been factored into current or past Miami-Dade engagement approaches.
Detailed Action Summary
Improve County/resident communications through partnerships with trusted messengers and more intentional strategies and practices.