GOVERNMENT THAT CARES AND RESPONDS

ONGOING PUBLIC ENGAGEMENT WILL BEGIN SHIFTING THE CULTURE OF COUNTY GOVERNMENT
Thrive305 > Priorities & Actions > Priority 12

Government that Cares and Responds

County residents want and deserve a government they can trust, and a government that leads and delivers services with compassion and understanding. We recognize that there are many years of skepticism and that relationships cannot be rebuilt in short timelines. At the same time, we know that supporting a caring relationship between government and the next generation must start now. A cornerstone of this Administration is building trust by being responsive to the people we serve – every single resident of this community.

According to our survey data, 54% of respondents said they were satisfied or very satisfied with their experience with County government. However, Thrive305 brought diverse resident voices to the table and the survey revealed that residents have different experiences accessing County services. The survey data also showed that Black residents (both American and non-Hispanic Caribbean) feel the least welcomed and respected by fellow residents of Miami-Dade County.

46% of respondents do not believe...
Respondents listed e-mail, social media, and text messages...
39% of respondents...
​​We are leading the way to a community-driven communications strategy that meets residents where they are and enables us to serve with care. Thrive305 began the process of partnering with community leaders to develop outreach, language, and messaging of services that is responsive to that community. This ongoing public engagement, both internal and external to the County, will begin shifting the culture of County government and center responsiveness.

Actions

Action 12.1
Improve communication with the public through messengers and messages that meet people where they are
Read Action 12.1
Action 12.2
Create an internal Innovation Academy to improve performance and empower employees to deliver customer-focused solutions within County departments
Read Action 12.2
Action 12.3
Expand the Thrive305 Ambassador program to increase community engagement across all County departments
Read Action 12.3