12.2: Create an internal Innovation Academy to improve performance and empower employees to deliver customer-focused solutions within County departments
Issue Statement and Context
Providing accurate timelines to address concerns and complaints would go a long way to improve County service. County government is also viewed as being very decentralized such that it's hard for even County staff to see all their departments as a member of a whole, operating to a singular goal of serving the public.
Detailed Action Summary
The County will improve the customer experience across all County departments by creating a customer-focused continuous improvement program that teaches employees to improve their work by adopting proven methods and strategies.