Our goal at PortMiami is not only to meet all our customers' needs, but also to surpass their expectations. PortMiami offers passengers with disabilities programs, services and amenities designed to make their travel experience enjoyable and safely accessible.

If you have an Americans with Disabilities (ADA) related issue, need to request an accommodation for a program or service, or need information provided in an accessible format, please contact the following individual(s) to make a request:

Luis L. Gonzalez, Chief of Human Resources, PortMiami
[email protected] 
305-498-4491

Miami-Dade County Ordinance requires all guests with a disabled parking permit or license tag to pay standard parking rates, except as provided by Florida State Law. However, two hours of complimentary parking will be provided to vehicles displaying a disabled parking permit or license tag.

Additionally, effective July 1, 2016, disabled veterans displaying a Florida license plate for Disabled Veterans, issued under Fla. Statute 320.084, will receive free parking. The disabled veteran to whom the license plate was issued must be in the vehicle in order for this exception to apply.

Accommodations are made for people with disabilities to access and ride Metrobus, Metrorail and Metromover. Accessible services include parking, elevators, platform tactile tiles, raised lettering and braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and telecommunications devices for the deaf.

Guests with disabilities can enjoy accessible facilities, services, programs, and activities. For more information, contact your cruise line.

There are also resources which help travelers prepare for a cruise including:

• Autism on the Seas
• Disabled Traveler
• Society for Accessible Travel and Hospitality
• U.S. Department of Agriculture’s pet travel policy

Special Transportation Service
Special Transportation Service (STS) is a shared-ride public transportation service of Miami-Dade County in compliance with the complementary paratransit service provisions of the Americans with Disabilities Act (ADA) of 1990. STS offers door-to-door transportation service from the main entrance of pick-up to the main entrance of drop-off locations. 

Wheelchair Accessibile Taxicabs
All wheelchair accessible taxicabs are modified and equipped to facilitate the transportation of wheelchairs and other vehicles used by persons with mobility impairments. Additionally, drivers are trained and certified in the safe and proper methods of securing and transporting passengers who use wheelchairs. 

There is no additional surcharge to wheelchair users for the use of a wheelchair accessible taxicab.

PortMiami has TTY/TDD telephones at selected telephone banks throughout its cruise terminals. 

To connect directly to the Florida Relay Service from any phone, callers who are deaf or hard of hearing may dial 711.

Accessible restrooms are located throughout PortMiami’s cruise terminals. The restroom signs are recognizable pictorial symbols, and toilet compartments are ADA accessible, including grab bars.

U.S. Customs and Border Protection (CBP) recognizes that persons with disabilities may require assistance during the inspection process at U.S. ports of entries. CBP has developed resources and strategies to provide disability access and embed non-discrimination for individuals with disabilities in all CBP services, programs and activities that impact the public.

Visit the CBP website for more information on the CBP Disability Access Plan.