Special Transportation Service (STS)
Special Transportation Service (STS) is a shared-ride public transportation service of Miami-Dade County in compliance with the complementary paratransit service provisions of the Americans with Disabilities Act (ADA) of 1990. STS offers door-to-door transportation service from the main entrance of pick-up to the main entrance of drop-off locations.
The service operates 24 hours a day, 7 days a week and can be used throughout Miami-Dade County.
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Eligibility & Requirements
Who is eligible for STS?
- Miami-Dade County residents whose physical or mental disability prevents them from using accessible public transportation (Metrobus, Metrorail, or Metromover) independently.
- Miami-Dade County residents with temporary disabilities are eligible for STS during the period of their disability.
- People with disabilities from out-of-town that are presumed eligible under ADA jurisdiction.
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How to Apply
Print and complete the application. A Florida Licensed Physician must complete and sign the STS application.
Once completed and signed, call the Paratransit Customer Service Office to schedule an appointment for an in-person eligibility assessment.
If you have no other means of transportation, STS will be provided to attentd the in-person assessment.
A determination of service will be provided within 21 days of the in-person assessment.
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Fees
The fee is $3.50 per one-way trip, as well as for companions. Personal Care Attendants ride free and must be pre-certified.
Prepaid vouchers can also be purchased in advance by calling the STS Reservations Line.
Certified STS riders can use Metrobus and Metrorail free of charge.
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Appeals
If denied eligibility, you can appeal by mail within 60 days to the Office of Civil Rights and Labor Relations.
Submitting additional medical documentation does not constitute a request for appeal.
Related Documents
ADA Disclaimer
To request materials in an accessible format, or if you require special accomodations, please contact our ADA Coordinator:
Online Options
Phone Number(s)
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STS Customer Service
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STS Customer Service Fax
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STS Certification
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STS Certification Fax
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STS Appeals
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Fax Number
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STS Reservations
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TTY Users
Email / Mail
- Email Us
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Department of Transportation and Public Work Office of Civil Rights and Labor Relations ADA Compliance
Americans with Disabilities Act (ADA) Officer
701 NW 1st Court, Suite 1700
Miami FL 33136
Locations and Hours
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Overtown Transit Village North
701 NW 1st Court, , FL 33166
Suite 131
786-469-5000Monday8:00 a.m. - 5:00 p.m.Tuesday8:00 a.m. - 5:00 p.m.Wednesday8:00 a.m. - 5:00 p.m.Thursday8:00 a.m. - 5:00 p.m.Friday8:00 a.m. - 5:00 p.m.
All Special Transportation Locations
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Overtown Transit Village North
701 NW 1st Court, , FL 33166
Suite 131
786-469-5000Monday8:00 a.m. - 5:00 p.m.Tuesday8:00 a.m. - 5:00 p.m.Wednesday8:00 a.m. - 5:00 p.m.Thursday8:00 a.m. - 5:00 p.m.Friday8:00 a.m. - 5:00 p.m.

Transportation & Public Works
Alice N. Bravo, P.E., DirectorOvertown Transit Village North
701 NW 1st Court,
Miami, FL 33136