Special Transportation Service (STS)
Important Message: We are asking customers to use public transit and STS services for essential trips only, until further notice. Metrorail and Metrobus fares have been suspended for riders who depend on public transportation for essential trips. Customer Service and STS offices are closed until further notice. Please use our online services and mobile applications to stay connected.
For all STS concerns, please call 786-469-5000 to leave a message or email your request to [email protected]. All messages will be answered in the order in which they are received Monday through Friday between the hours of 8 a.m. and 5 p.m.
Special Transportation Service (STS) is a shared-ride public transportation service of Miami-Dade County in compliance with the complementary paratransit service provisions of the Americans with Disabilities Act (ADA) of 1990. STS offers door-to-door transportation service from the main entrance of pick-up to the main entrance of drop-off locations.
The service operates 24 hours a day, 7 days a week and can be used throughout Miami-Dade County.
STS Customer Service
STS Customer Service Fax
STS Certification Fax
Email / Mail
- Email Us
Department of Transportation and Public Work Office of Civil Rights and Labor Relations ADA Compliance
Americans with Disabilities Act (ADA) Officer
701 NW 1st Court, Suite 1700
Miami FL 33136
Locations and Hours