Miami-Dade Transit closes its Customer Service Offices as a direct response to COVID-19

Effective immediately, the Miami-Dade County Department of Transportation and Public Works (DTPW) Customer Service Offices are closed until further notice. These measures are being implemented for the safety of transit riders and employees in order to lessen the need for non-essential interactions.

Customer Service Offices closed:

• EASY Card Financial Center
• Overtown Transit Village Pass Sales Office
• Golden Passport Office
• Transit Service Centers

For additional information or questions, customers can contact 311 or visit us online. Additional information and services are available online at the Miami-Dade Transit Store. Lost items on transit can be reported via phone 786-469-5564 or online. The Golden Passport and Patriot Passport replacement and renewal application is also available online.

The department continues to urge the community to use public transit for essential trips only and for riders to practice social distancing while using transit.

The department will continue to monitor the situation closely and may implement additional adjustments as deemed necessary. DTPW’s objective is to continue to provide transit services to those who need it most.

DTPW will continue to follow the latest guidance from the Centers for Disease Control and Prevention (CDC), the Florida Department of Health (FDOH), and the U.S. Department of Transportation’s Federal Transit Administration (FTA) and Miami-Dade County to ensure the actions being taken are comprehensive and appropriate.

Riders and employees are advised to follow the guidelines, recommendations and actions being taken by Miami-Dade County in response to COVID-19. For additional information about transit services during this time visit Miami-Dade County’s COVID-19 service update website or call 311.