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As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Consumer Mediation Center

The Consumer Protection Division's Mediation Center receives, processes and investigates consumer complaints, mediates disputes between consumers and businesses, identifies violations of the law by business operators and issues civil citations.

The Mediation Center also provides information, education and outreach to the public on consumer protection-related issues to increase consumer savvy and help them avoid problems. Best of all, the service is free.

The Mediation Center is staffed by six Investigative Analysts who are all Florida State Supreme Court Certified Mediators.

Depending upon the circumstance, the Mediation Center will do one or more of the following:

  • Determine if a law or ordinance has been violated and take the appropriate enforcement action
  • Contact the business to determine their position and attempt to negotiate a compromise between the parties
  • Refer the complaint to the agency with direct regulatory authority for additional assistance.

Call the Mediation Center at 786-469-2333.

Back to Top Page Last Edited: Wed Jan 25, 2017 10:51:01 AM
Consumer Protection

File a Consumer Complaint

Fill out the Consumer Complaint online form and print, sign, date and submit the affidavit by email. You may also print and fax to 786-469-2303 or send by mail to the Consumer Mediation Center, 601 NW 1st Court, 18th Floor, Miami, FL 33136.


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