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Hurricane Matthew

At this time, Miami-Dade County is monitoring Hurricane Matthew.

Please visit our Emergency website for the latest information on openings and closings in Miami-Dade County.

311 Contact Center

The 311 Contact Center provides a fast, simple and convenient way for residents to get information on local government services. Call Specialists can initiate service requests for different types of services provided by the County or the City of Miami. By dialing 311 residents get one-on-one personal customer service in English, Spanish or Creole by dialing one easy-to-remember number.

Is a traffic sign near your work missing? Need to know which bus to take to get to your appointment on time? Do you need to request a bulky trash pickup? Is there a stray dog near your home? Is there an abandoned vehicle in your neighborhood?

From outside of Miami-Dade County, or if you can't reach us by dialing 311, call 305-468-5900 or 1-888-311-DADE (3233). For TDD service, call 305-468-5402 or the Florida Relay Service at 711.

  • U-verse customers can dial the 7-digit number 305-468-5900 to reach Miami-Dade 311 local
    non-emergency assistance. At this time, ATT is working to add 311 to the dialing features.  

What kind of information does 311 provide?

Anything you want to know about local government services:

  • Who is my Commissioner?
  • Where is the closest bus stop near my house?
  • What events are happening this weekend at County parks?
  • Where can I get a Transit Easy Card?
  • Where is the nearest Trash and Recycling Center and when is it open?
  • When is the next election?
  • How do I get Homestead Exemption?

What type of services can the public get through 311?

Examples of Service Requests include:

  • Ordering replacement recycling bins
  • Asking for a pot hole to be repaired
  • Trip planning services for Miami-Dade Transit
  • Reporting a neighborhood code violation like overgrown lots or junk and trash piles
  • Requesting a stop sign or traffic signal be installed at a busy intersection
Back to Top Page Last Edited: Wed Aug 17, 2016 5:51:05 PM

Ways to Connect

311: Connecting for a Decade

English, Spanish & Haitian Creole

TTD/TTY number – 305-468-5402
Florida Relay Service 711

1-888-311-DADE (3233)
(If calling from outside of
Miami-Dade County).

Monday - Friday 7 a.m. - 7 p.m.
Saturdays 8 a.m. - 5 p.m.
Closed Sundays & Holidays

Try these other options for reporting neighborhood issues.


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