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Communications provides access to award-winning government service through Miami-Dade TV, the web portal — miamidade.gov — and the 3-1-1 Contact Center, the nation's first multi-jurisdictional call center for non-emergency government services.
With the successful integration of Miami-Dade TV, advertising, marketing, translation and photography services into Communications, the department has forged a single countywide strategy designed to improve the impact of messaging and simplify service — regardless of the manner in which residents choose to access their government.
While the Web plays a vital role in the relationship between the public and government, the telephone remains the tool of choice when it comes to getting answers.
That is why the Communications Department was created. Integrating Internet and telephone access to government information and services deserves a focused effort lead by experts in technology-based service delivery and customer care.
Our goal is to simplify service through these main points of contact while gathering and analyzing data on service requests so that government policymakers can make informed decisions about where and how to use County resources.
Communications will serve as the backbone of "borderless government" in Miami-Dade County in which people can interact with all levels of government — city, county, state and federal — through actual and virtual portals.
Why We're Here
The importance of technology in the everyday lives of Americans cannot be overstated. Neither can the importance of government. According to a recent survey, most Internet users expect government information to be on the Web. Consider these statistics:
- 67 percent of Americans use the Internet*
- 66 percent of Internet users have visited a government website
This reality is no surprise to those on the inside of government. In a 2002 survey of the members of the National League of Cities:
- 88 percent said they use e-mail
- 73 percent said e-mail helps them understand public opinion
Back to Top Page Last Edited: Tue Jan 5, 2016 8:56:52 AM
* Source: Pew Internet & American Life Project
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