Our goal is not only to meet customers' needs, but to surpass their expectations. For both cruise and cargo, customer service means ensuring maximum efficiency in moving people and goods on and off the Port. Ground transportation improvements, automated cargo gates, and technologically advanced security systems all contribute to a safe, secure and customer friendly Port.
Making PortMiami's millions of annual visitors feel welcome -- and keeping them coming back again and again -- is a joint effort. Our partners in law enforcement, academia and in the hospitality industry are part of why PortMiami is known as the Cruise Capital of the World in the travel industry, and the Gateway to Latin America and the Caribbean in the cargo industry.
Help Us Improve Your Experience!
To better understand cruise customer preferences, the Port surveys its departing passengers about their experiences before and after boarding. The latest results reported showed that 93 percent rated customer service at PortMiami as "good or very good." The Port’s goal, of course, is to reach the 100 percent mark. If you have any questions to ask or comments you would like to share, please contact PortMiami Customer Service Monday through Friday, from 8 a.m. to 5 p.m. at 305-347-5515 or by email.