How to Apply

Individuals with a disability that prevents them from riding public transportation independently can apply to be certified for the STS program. To be certified, complete the application  form , then mail the completed form to
MDT-PARATRANSIT OPERATIONS 701 NW 1ST COURT SUITE 1200 MIAMI, FLORIDA, 33136 or call the Paratransit Operations office at 786-469-5000 (305-263-5459 for TTY Users) and request that an application be mailed to you.

If you are denied eligibility for Paratransit, you have the right to appeal.  Please note that the submittal of additional medical documentation does not constitute a request for appeal.  In order to appeal, you must request a review, in writing, within 60 days of receiving the denial of eligibility letter. Your appeal request should be addressed to:

MIAMI-DADE TRANSIT (MDT)
OFFICE OF CIVIL RIGHTS AND LABOR RELATIONS - ADA COMPLIANCE
701 NW 1ST COURT SUITE 1700
MIAMI, FLORIDA 33136

Personal Care Attendants

A Personal Care Attendant (PCA) is someone designated to help the eligible STS user in his or her personal needs. No fare is charged to the PCA. One companion (including children, regardless of age) or Personal Care Attendant (PCA) may ride with a certified passenger, provided both are picked up and dropped off at the same address.   

PCAs can continue to ride Transit (bus or rail) with STS customers. The PCA does not need to show an EASY Card or Ticket as long as the STS rider's EASY Card indicates a "PCA" traveler on the back.

STS Certified riders travel for FREE on Metrobus and Metrorail when they use their valid STS EASY Card.

Special Needs & Emergency Evacuation Assistance Program

Miami-Dade residents who require daily skilled nursing care, assistance with daily living, or have life-saving medical equipment dependent on electricity should register for the Special Needs & Emergency Evacuation Assistance Program for transportation and/or shelter assistance in case of hurricanes or other disasters. 

STS for Visitors

Visitors certified in another American with Disabilities Act (ADA) jurisdiction also may be eligible for STS.

To determine eligibility for this service during a visit to Miami, fax the following information prior to your visit to 786-469-5033:

• a letter proving disability along with your name,
• address while in Miami, and
• a copy of your home special transit or ADA pass.
• Include also whether you need a personal care attendant or use a wheelchair, cane, etc. Requests for service must be made in advance.

Telephone List

• 305-871-1111, Reservations
• 786-469-5000, Enrollment & Information
• 305-263-5459, TTY Users
• 786-469-5000, Complaints or Commendations
• 786-469-5029, To Leave a Message
• 305-263-5475, TTY Users
• 786-469-5029, Administration

By Email

Please contact Marcos Ortega, MDT ADA Coordinator:

• If you are not satisfied with a resolution/response to your complaint regarding MDT’s STS services.
• If you need to be provided with auxiliary aids and services for communications in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations. Requests for auxiliary aids and service have to be made five days in advance.

Miami-Dade County does not discriminate on the basis of disability in its programs or services.