Special Transportation Service (STS)

The following enhancements have been implemented to improve the STS program's service and reliability:

• Extended service hours for trip reservations: 6 a.m. – 6 p.m. Call 305-871-1111 / TTY Users: 800-955-8771 or 711
• Stand-by vehicles added to minimize service delays during peak times
• Personnel added to monitor service and minimize delays
• Negotiated pickup times - the ADA allows scheduling flexibility up to one hour before or after the requested time to improve operational efficiencies.

Who is eligible for STS?

• Miami-Dade County residents whose physical or mental disability prevents them from using accessible public transportation (Metrobus, Metrorail, or Metromover) independently.
• Miami-Dade County residents with temporary disabilities are eligible for STS during the period of their disability.
• People with disabilities from out-of-town that are presumed eligible under ADA jurisdiction.

Print and complete the application. A Florida Licensed Physician must complete and sign the STS application. Send the STS application with all medical documentation to the STS certification office via:

• Email: [email protected]
• Fax: 786-469-5033
• US Mail: 701 NW 1ST Court, Suite 131, Miami, Florida 33136

Determination of eligibility will be provided via regular mail within 21 days. 

The fee is $3.50 per one-way trip, as well as for companions. Personal Care Attendants ride free and must be pre-certified.

Prepaid vouchers can also be purchased in advance by calling the STS Reservations Line. 

Certified STS riders can use Metrobus and Metrorail free of charge.

If denied eligibility, you can appeal by mail within 60 days to the Office of Civil Rights and Labor Relations.

Submitting additional medical documentation does not constitute a request for appeal.

The following Paratransit Quarterly Riders' meetings have been scheduled. STS riders are invited to attend in person or via Zoom. 

• Tuesday, Jan. 21, 2025 (Canceled)
  2-3 p.m.
• Tuesday, Apr. 15, 2025
  2-3 p.m.
• Tuesday, July 15, 2025
  2-3 p.m.

Meetings will be held at:

Overtown Transit Village (OTV) - North
701 NW 1st Court, Miami, FL 33136 
Room: 1st Floor Training Room

The OTV is next to the Historic Overtown/Lyric Theatre Metrorail Station.
 
Attend the meeting via the Zoom platform on your computer or phone.

The link will be available soon.

 
For questions, please call 786-469-5000.

• ADA eligible visitors will be served for 21 days during a 365-day period (one year).  If you need service for more than 21 days, you must apply for eligibility as a Miami-Dade County resident.
• Please read the “Eligibility & Requirements” section for more details on the eligibility and requirements for the out-of-town visitor.
• The service offered to visitors is the same as that provided to residents, meaning the service is door-to-door, shared-ride paratransit.
• Print, complete, and submit the Visitor Request Application.