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Important Global Message

Maintenance Alert

The Miami-Dade County Portal will be undergoing maintenance starting at 11 p.m. Saturday, May 3 and for all of Sunday, May 4. Intermittent outages may be experienced. We apologize for any inconvenience.

Thank you for your patience as we improve our online services.

Special Transportation Service

Special Transportation Service (STS) is available for people with a physical, mental or intellectual disability who cannot ride Metrobus, Metrorail or Metromover.  Any resident whose disability prevents them from riding regular transit vehicles qualifies for STS. Residents with temporary disabilities may also be eligible for this service.

For $3.50 per one-way trip, STS offers shared-ride, door-to-door travel in accessible vehicles throughout most of Miami-Dade County, in some parts of South Broward County, and in the Monroe County Upper to Middle Keys.

STS operates 24 hours a day, seven days a week, including most holidays. Use STS for trips to medical appointments, school, work, shopping, business, or recreation. Air-conditioned minivans, small buses, lift-equipped vans, and sedans transport passengers with disabilities safely in a clean, smoke-free environment. Pickups are within 30 minutes of the scheduled time.
>> STS Guide

How to Apply

Individuals with a disability that prevents them from riding public transportation independently can apply to be certified for the STS program. To be certified, complete the application form , then mail the completed form to
MDT-PARATRANSIT OPERATIONS 701 NW 1ST COURT SUITE 1200 MIAMI, FLORIDA, 33136 or call the Paratransit Operations office at 786-469-5000 (305-263-5459 for TTY Users) and request that an application be mailed to you.

If you are denied eligibility for Paratransit, you have the right to appeal.  Please note that the submittal of additional medical documentation does not constitute a request for appeal.  In order to appeal, you must request a review, in writing, within 60 days of receiving the denial of eligibility letter. Your appeal request should be addressed to:


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Personal Care Attendants

A Personal Care Attendant (PCA) is someone designated to help the eligible STS user in his or her personal needs. No fare is charged to the PCA. One companion (including children, regardless of age) or Personal Care Attendant (PCA) may ride with a certified passenger, provided both are picked up and dropped off at the same address.   

PCAs can continue to ride Transit (bus or rail) with STS customers. The PCA does not need to show an EASY Card or Ticket as long as the STS rider's EASY Card indicates a "PCA" traveler on the back.

STS Certified riders travel for FREE on Metrobus and Metrorail when they use their valid STS EASY Card.

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Special Needs & Emergency Evacuation Assistance Program

Miami-Dade residents who require daily skilled nursing care, assistance with daily living, or have life-saving medical equipment dependent on electricity should register for the Special Needs & Emergency Evacuation Assistance Program for transportation and/or shelter assistance in case of hurricanes or other disasters. 


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Telephone List

  • 305-871-1111, Reservations
  • 786-469-5000, Enrollment & Information
  • 305-263-5459, TTY Users
  • 786-469-5000, Complaints or Commendations
  • 786-469-5029, To Leave a Message
  • 305-263-5475, TTY Users
  • 786-469-5029, Administration
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By Email

Please contact Marcos Ortega, MDT ADA Coordinator:

  • If you are not satisfied with a resolution/response to your complaint regarding MDT’s STS services.
  • If you need to be provided with auxiliary aids and services for communications in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations. Requests for auxiliary aids and service have to be made five days in advance.

Miami-Dade County does not discriminate on the basis of disability in its programs or services.

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Page Last Edited: Fri Mar 13, 2015 4:54:18 PM

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