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Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Effective January 1, 2018, STS clients who reside in Miami-Dade County and plan on traveling to Monroe County may book a trip to the Busway Park and Ride located at SW 344 Street / W Palm Drive and transfer to Route 301 (Dade/Monroe Express). STS registered clients traveling from Monroe County to Miami-Dade County must board Route 301 to Miami-Dade County’s Busway Park and Ride located at SW 344 Street / W Palm Drive. 

Clients are responsible for booking their trips with Miami-Dade County STS reservations to ensure that their travel plans coincide with Route 301 (Dade/Monroe Express) hours of operation. (No same day or emergency trips will be granted)

To register with Middle Keys Guidance Care Center (trips from mile marker 50 and beyond) please call 305-434-7660, and select option 2. To register with Monroe County Transit (trips in the Lower Keys) please call 305-292-4424.

If you have questions or need additional information please contact the DTPW Paratransit Customer Service Division at 786-469-5000, Monday – Friday from 8:00 a.m. – 5:00 p.m. or send an email.

Special Transportation Service (STS)

STS is improving to better serve your transportation needs!

Some of the new technology that will now be available includes:

  • Mobile Data Terminal which provides on-board technology that sends and receives data such as passengers’ pick-up and drop-off times, locations, and fare amount. 
  • Automated Vehicle Locator that provides vehicle location for tracking purposes and monitors schedule adherence for investigations and no-show verification and,
  • A new STS Radio Frequency Identification Card that automatically authenticates STS clients boarding and alighting STS vehicles and provides improved accountability.

For more information, call 786-469-5000

STS Program Overview

Special Transportation Service (STS) is MDT's complementary paratransit service. Established in 1976 to meet the special transportation needs of disabled Miami-Dade County citizens, STS is available to anyone deemed eligible.  Privately contracted sedans, vans and vans equipped with lifts provide door-to-door service for eligible customers. Service is offered with no restrictions on trip purpose.

Those visiting our community can also take advantage of STS service by simply providing proof of disability and evidence (such as a Driver’s License or photo ID card) that they reside in another jurisdiction. Please call 786-469-5000 or 305-630-5300 or email us at [email protected] before your trip to South Florida to ensure eligibility to ride STS.

Apply for STS

MDT will provide van/sedan shared-ride to persons determined to be "ADA Paratransit Eligible" for those trips that cannot be made using the county fixed route transportation service.

Cancel or Confirm Reserved Trip

Cancellations should be made as early possible but at least one hour before the scheduled pickup time. For cancellations by phone call 305-871-1111.

Cancellations may also be made online.

Comments or Concerns

Should you have a compliment, comment or concern about the service, a driver or a provider please call 786-469-5000. You may also submit your comment or concern online.


Back to Top Page Last Edited: Thu Dec 21, 2017 1:56:06 PM

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