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Always carry your STS EASY Card

Please remember to always carry your STS EASY Card with you when you travel on any STS vehicle. If you have not done so already, please activate your STS EASY Card using any one of the options below:

  • By Phone: Call Paratransit Customer Service 786-469-5000 to speak to an agent or call 786-469-5029 and leave a message
  • By Email: paratransit@miamidade.gov

STS trips cost $3.50.

STS Service to Everglades National Park and Biscayne National Park is now available on weekends only during park hours.

Special Transportation Service (STS)

STS is improving to better serve your transportation needs!

Some of the new technology that will now be available includes:

  • Mobile Data Terminal which provides on-board technology that sends and receives data such as passengers’ pick-up and drop-off times, locations, and fare amount. 
  • Automated Vehicle Locator that provides vehicle location for tracking purposes and monitors schedule adherence for investigations and no-show verification and,
  • A new STS Radio Frequency Identification Card that automatically authenticates STS clients boarding and alighting STS vehicles and provides improved accountability.

For more information, call 786-469-5000

STS Program Overview

Special Transportation Service (STS) is MDT's complementary paratransit service. Established in 1976 to meet the special transportation needs of disabled Miami-Dade County citizens, STS is available to anyone deemed eligible.  Privately contracted sedans, vans and vans equipped with lifts provide door-to-door service for eligible customers. Service is offered with no restrictions on trip purpose.

Those visiting our community can also take advantage of STS service by simply providing proof of disability and evidence (such as a Driver’s License or photo ID card) that they reside in another jurisdiction. Please call 786-469-5000 or 305-630-5300 or email us at paratransit@miamidade.gov before your trip to South Florida to ensure eligibility to ride STS.

Apply for STS

MDT will provide van/sedan shared-ride to persons determined to be "ADA Paratransit Eligible" for those trips that cannot be made using the county fixed route transportation service.

Cancel or Confirm Reserved Trip

Cancellations should be made as early possible but at least one hour before the scheduled pickup time. For cancellations by phone call 305-871-1111.

Cancellations may also be made online.

Comments or Concerns

Should you have a compliment, comment or concern about the service, a driver or a provider please call 786-469-5000 or you may submit your comment online.

Back to Top Page Last Edited: Wed Apr 23, 2014 10:36:18 AM
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