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Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Post-Hurricane Irma Assistance Resources

Remaining FEMA Disaster and Business Recovery Center Closing

FEMA will be closing the remaining Disaster and Business Disaster Recovery Centers located at the Miami Dade College Kendall Campus, Building K (11101 SW 104 Street, Miami) on Wednesday, December 20th at 7 P.M.

If a resident has already registered with FEMA for assistance and received a determination letter regarding their eligibility for assistance, they should read the letter carefully, it might not be the final answer. In some cases FEMA requires residents to submit additional documentation in support of their request for assistance.  This documentation may include:

  • Insurance settlement letter
  • Proof of residence
  • Proof of ownership of the damaged property. You may also be asked for documentation that the damaged property was your primary residence at the time of the disaster.

Residents have a right to appeal any determination by FEMA. Any appeal though must be submitted in writing within 60 days of receipt of the letter determining eligibility.  Your appeal letter should include the following information:

  • Your full name
  • The address of your damaged property
  • Current contact information
  • Disaster number: DR-4337-FL
  • Last four digits of your Social Security number
  • Your birthdate and place of birth
  • Your nine-digit FEMA registration number on each page and on supporting documentation
  • Notarization of your letter including a copy of a state issued identification card, or include the following statement, “I hereby declare under penalty of perjury that the foregoing is true and correct”
  • Your signature

If residents have any questions they can call the FEMA Helpline at 1-800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 1-800-462-7585. Lines are open from 7 a.m. to 11 p.m. ET seven days a week.

Questions about your FEMA determination letter?

1. Read the letter carefully to find out why the decision was made.

Do you need to provide additional information?

  • Insurance determination letter.
  • Proof of occupancy or ownership
  • Proof of ID
  • Applicant’s signature.

Common reasons for the initial decision:

  • The damage was to a secondary home or a rental property, not a primary residence.
  • Someone else in the household applied and received assistance.
  • Disaster-related losses could not be verified.
  • Insurance covered all losses.

2. Contact FEMA for help with Filing an appeal or any questions.

Call 800-621-3362 (711 or Video Relay Service available) 800-462-7585 (TTY)

Visit A Disaster Recovery Center

3. File a written appeal.

  • Explain why you think the decision was not correct.
  • Provide supporting information and documents.
  • Include your FEMA registration number on all documents.
  • Sign the letter.

Mail or fax your appeal within 60 days or the decision letter date, or drop it off at a Disaster Recovery Center.

Federal Emergency Management Agency (FEMA) Transitional Sheltering Assistance (TSA)

FEMA is making Transitional Sheltering Assistance (TSA) available to eligible storm survivors in Florida who are unable to return to their pre-disaster primary residence because their home is either uninhabitable or inaccessible. TSA provides disaster survivors with a short-term stay in a hotel or motel. Through direct payments to lodging providers, TSA is intended to reduce the number of people in shelters by transitioning them into short-term accommodations. A list of TSA approved hotels can be found by visiting and clicking on the Transitional Sheltering Assistance (TSA) Program. Those with no internet access can call the FEMA Helpline 1-800-621-FEMA (3362)

Important Information about Disaster SNAP (also known as Food for Florida)

The most up-to-date and accurate information on SNAP benefits and changes will be posted on the ACCESS Florida webpage. There is misinformation currently circulating on social media that indicates that Disaster SNAP is available to any individual who lost power for more than two hours-this is FALSE. Additional scams and rumors may arise. Again, check the ACCESS Florida webpage for accurate information.

State of Florida Department of Economic Opportunity Disaster Unemployment Assistance

Disaster Unemployment Assistance is available for Florida residents whose jobs were affected by Hurricane Irma, specifically those who live or work in the counties included in the major disaster declaration. This may include people not normally eligible for unemployment benefits, such as self-employed persons and farmworkers. Eligible individuals have 30 days from the announcement date to file a claim for Disaster Unemployment Assistance. An individual must exhaust all entitlement (Reemployment Assistance, Emergency Unemployment Compensation) prior to being eligible for Disaster Unemployment Assistance.

State of Florida Department of Economic Opportunity Disaster Unemployment Assistance

U.S. Small Business Administration (SBA) Disaster Assistance Loans

The SBA provides low-interest disaster loans to help small businesses and homeowners recover from declared disasters. To apply and get more information, visit or call 1-800-659-2955 (TTY: 1-800-877-8339).

State Emergency Bridge Loan

Florida Small Business Emergency Bridge Loan provides short term, interest free, working capital loans, which are intended to "bridge the gap" between the disaster event, and when the business obtains other long-term recovery resources (or resumes normal operations). All 67 Florida counties are eligible.

  • Loan amounts are available between $1k and $25k
  • Loans are interest free
  • Loan term is between 90 and 180 days; loans must be repaid in full by the end of the loan term

Complete details

Assistance for Veterans

Veterans impacted by Irma may be eligible for federal relief including rental and relocation assistance and food vouchers. For more information, contact the Support Services for Veteran Families (SSVF) providers listed below.

The Advocate Program: 786-227-5842 (Miami-Dade and Monroe)

Carrfour's Operation Sacred Trust: 855-778-3411 (Miami-Dade and Broward)

Irma Mitigation Outreach Available in Florida Home Improvement Stores

FEMA mitigations specialists will be on hand in various locations to answer questions and offer home improvement tips along with proven methods to prevent or reduce damage from future disasters as well as offer tips and techniques to build hazard-resistant homes.

The Get Help Florida site can help you easily find hundreds of government programs and resources.

Back to Top Page Last Edited: Thu Dec 14, 2017 11:27:28 AM

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