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As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Performance Improvement Projects

Management Planning and Performance Analysis provides high quality, impartial management consulting services at a fraction of the cost of an external consulting firm, while bringing to the table an appreciation for the County's unique operating environment.

Using an assortment of quantitative and qualitative methodologies, we conduct management, operational, organizational and business process reviews that focus on increasing efficiency and effectiveness of public service delivery.

The following files are in Adobe Acrobat format. Adobe Reader 

Our deliverables include:

TitleDepartmentYear
Court Services Bureau Review Corrections and Rehabilitation 2012
Property Tax Refund Process* Finance 2013
Backlog of Maintenance and Repair Work Orders* Parks, Recreation and Open Spaces 2013
Police Vehicle Deployment* Police 2013
Departmental Capital Projects Process* Public Works and Waste Management 2013
Departmental Processing of 311 Calls* Public Works and Waste Management 2013
Key Road and Bridge Division Processes* Public Works and Waste Management 2013
Analysis of Transfer Costs* Public Works and Waste Management 2013
Tree Removal Permit Process Review* Regulatory and Economic Resources 2013
Analysis of Departmental Heavy Fleet Costs and Repairs* Fire Rescue 2014
Response to Animal Bites* Animal Services 2014
Reduce Incidents Requiring Response to Resistance* Corrections and Rehabilitation 2015
Reduce Incidents of Inmate on Inmate Violence* Corrections and Rehabilitation 2015
Early Voting Times* Elections 2015
Homeownership Loan Applications Process* Public Housing and Community Development 2016
ShotSpotter Benchmarking and Data Gathering Police 2016
Reducing the Time for Body Shop Repairs* Internal Services 2016
Staffing Analysis and Business Process Review Animal Services 2017

* denotes Lean Six Sigma project

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