General Government (Enabling Strategies)
To provide good government and support excellent public service delivery.
General Government (Enabling Strategies)
With the guidance of the Board of County Commissioners, Miami-Dade Countycontinues to be on the forefront in deploying strategic management practices in local government. The International City/County Management Association (ICMA) Center for Performance Measurement recognized the County for its ongoing efforts in measuring and improving local government performance. This is the tenth consecutive year that ICMA recognized Miami-Dade County and the fourth year the County was awarded their newest and highest level of recognition, the prestigious Certificate of Excellence, which is awarded to only 26 jurisdictions in the country.
• The National Association of Counties (NACo) recognized Miami-Dade County with 31 awards for successfully implemented innovative projects that resulted in improving services to residents, significantly enhancing revenues, and achieving greater cost efficiency and monetary savings.
• The Community Information and Outreach Department answered over 2.4 million calls this year via the 311 Answer Center, which spans all County services. Eighty-four percent of all inquiries were resolved on the first call.
• 235,000 service requests were generated and forwarded to departments for processing and follow through.
• 311 Service Centers were opened at three major hubs - South Miami-Dade Justice Center, North Dade Justice Center, and the Permitting and Inspection Center - cumulatively serving over 45,000 customers both in-person and through self-service options.
• A pay-by-phone option was implemented and, with the assistance of 311 Answer Center Agents, 1,500 transactions totaling over $4.5 million were processed.
• Miamidade.gov received over 20 million visits in the last fiscal year.
• The County’s Open Government initiative, highlighting the County’s availability, accessibility, services, physical spaces, and transparency, was launched. Over 30 new sites have been launched to support the Open campaign.
• The County’s e-Commerce applications collected $734,075,730 in FY 11-12. This total includes $202,863,054 in credit card payments and $531,212,676 in e-Checks. These payments were made by our residents to pay for county services such as property taxes, Metrorail, occupational licenses, parks and recreational reservations, and construction permitting.
• Miami-Dade TV’s success in providing County information to our residents was recognized by the Emmy Awards, Telly Awards, and NATOA Government Programming Awards.
• Three hundred and forty hours (153 meetings) of live, gavel-to-gavel Board of County Commission and committee meetings were archived and made available for viewing through webcast.
• The Information Technology Department (ITD) completed the deployment of Metronet’s new Edge Switches at the Overtown Transit Village building and the Medical Examiner Department. An integral component of this network modernization project includes the deployment of a new wireless infrastructure. The wireless network provides enhanced security for County users and provides separate, free guest access to Miami-Dade County citizens, partners, and vendors conducting business in any facility that has the new equipment installed.
• Miami-Dade County was designated a 2012-2014 “Citizen-Engaged Community” by the Public Technology Institute for the County’s efforts to provide the public with multi-channel access to government services and information.
• The Miami-Dade County Elections Department is the largest and most complex elections organization in the state, and conducts elections more often than any other county.
• 888,033 voters cast their ballots during the November 6, 2012 General Election, the most voters in our county’s history.
• Three countywide elections and 34 municipal elections were conducted.
• Over 1,209,580 ballot pages were scanned and stored.
• 1,467,595 voter registration applications were processed.
• 20,068 poll workers were trained.
• A new policy of postage paid Absentee Ballot (AB) return envelopes was implemented.
• Recognizing the importance of maintaining the County’s financial stability, the total of all general fund reserves represents 5.76 percent of the total budget, remaining within recognized best practices for budgeted reserves. This includes an emergency contingency reserve that is currently funded at a little
over $52 million. The goal is to generate a reserve that represents between five and seven percent of the County’s general fund supported operating budget.
• In Fiscal Year (FY) 2011-12, Grants Coordination prepared and/or supported the preparation and submission of 40 grant applications for County departments and the community, resulting in grant awards totaling $31 million.
• FY 2012 was another successful year for the Finance Department’s Division of Bond Administration as it continues to successfully manage the issuance of County debt. Taking advantage of record low interest rates, the Division generated an excess of $214 million in net present value savings.
• During FY 2012, the County received an “AAAf” credit quality rating and an “S1” volatility rating for the County’s investment portfolio. This credit rating signifies that the portfolio holdings provide extremely strong protection again losses from credit defaults. The “S1” volatility rating signifies that a fund possesses low sensitivity to changing market conditions and a level of risk that is less than or equal to a portfolio comprised of the highest quality fixedincome instruments with an average maturity of one to three years.
• In FY 2011-12, Procurement Management awarded close to 637 contracts valued at over $1 billion in goods and services that support countywide operations. These contracts also add to our economic development activities by supporting many local businesses.
• Approximately 46,000 Save Our Senior Relief Fund checks were processed in December of 2012.
• As part of the Mayor’s initiative to streamline support functions and increase fiscal opportunities, ITD began the consolidation of IT infrastructure and redundant functionalities county-wide in 2012 to include IT personnel, networks, servers, data centers, and other systems. Consolidation offers economies of scale, cost savings, increased efficiency, and better information and data sharing in addition to simplifying systems and increasing productivity.Back to Top Page Last Edited: Tue Feb 19, 2013 3:14:01 PM
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