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• Miami-Dade-County was one of only seven government entities in the nation to be selected for a Code for America fellowship. Miami-Dade County is also the first municipality in Florida to partner with the nonprofit. The one-year program brings three technology specialists to join County staff to develop online applications, foster new approaches to problem-solving and tackle issues related to economic development and community engagement.
• In the decade since voters approved the $2.9 billion Building Better Communities General Obligation Bond, work has commenced on more than 1,200 projects with nearly 1,000 completed.
• The 311 Answer Center answered 2 million calls this year ranging across all County services. An estimated 85 percent of all 311 inquiries were resolved on the first call. In addition, more than 289,000 service requests were generated by the agents at the 311 Answer Center and forwarded to departments for processing and follow through.
• More than 38,000 customers were served both in-person and through self-service options at 311 Service Centers operated at three major County locations. More than 7,700 Golden/Patriot Passports were issued, and 10,000 Baby Stroller parking permits were sold at these locations.
• Miami-Dade County received three MarCom Awards in 2014 for public education efforts developed and produced entirely by County staff. 305biz Magazine won gold in the Government category, the “Miami Alive” campaign won gold in the Integrated Marketing category and the “Time For An Upgrade” campaign won platinum in the Government category.
• Miami-Dade County acquired a social media management platform to better communicate with the public and improve responsiveness. Additionally, the County launched a social media center that features all of the County’s social networking accounts in a single, easy online location. The Mobile Application Center was launched shortly thereafter, providing the public with an easy way to access all of the County’s mobile-friendly applications.
• The Community Information and Outreach Department and the Property Appraiser’s Office partnered on the redesign of the Property Search application. The underlying technology and user experience was revamped to deliver rich property information to residents and businesses in a mobile-friendly format. The Property Search application remains the most accessed page on the Miami-Dade County’s web portal, miamidade.gov.
• The Tax Collector’s Office Credit and Collection Section received more than 95,000 past due accounts, recovering approximately $10 million.
• The focus in 2014 was to ensure that Miami-Dade voters had access to prompt and convenient voting options at their disposal. To that end, with the continued cooperation of the Mayor’s Elections Advisory Group and the Board of County Commissioners, the Elections Department secured muchneeded technological and administrative enhancements that ultimately led to a swift voting experience and the successful coordination of two countywide elections and 27 federal, state and local elections — more than any other county in Florida.
• Elections staff successfully processed 585,000 absentee ballot requests, 300,000 absentee ballots, and 113,000 voter registration applications. Over 25,000 poll workers were trained of which,4,500 were trained in the operation of the new electronic poll books.
• A redesign of the County’s healthcare plans resulted in a savings of more than $26 million. Additionally, over half the County’s workforce carrying dependent care coverage is saving 20 percent on their premiums under a new option available under the redesign.
• IT Staff and Contract consolidation is ongoing, allowing the County to leverage its procurement volume to achieve more favorable pricing terms and obtain economies of scale for staff support while lowering operational costs. One-time savings to date total $4.9 million, with an additional $1.76 million in cost avoidance achieved.
• Miami-Dade County facilitated the processing of more than $1 billion in online payments from the public, representing a 23 percent increase in electronic payments over the previous calendar year.
• The Internal Services Department continues to relocate County offices from privately-leased space into vacant County office space. Since FY 2011-12, the County has achieved annual recurring savings of $745,000. Additionally, the department sold $2.5 million of surplus real property, resulting in the reduction of the County’s maintenance costs and an increase of properties on the tax roll.
• The Online Vendor Portal was launched, automating a paper-based registration process and making it easier for vendors to do business with the County. Through the portal, County vendors can now register to do business with the County online and receive notices of solicitations specific to their area of business.
• Over $1 million was allocated through the Mom and Pop Small Business Grant Program, which processed 617 payment requests and assisted 436 local small businesses funded under this program this year.
• Miami-Dade County continued to offer a pay-by-phone option for taxpayers to pay their bills with the assistance of 311 Answer Center agents. More than 2,600 payments were processed, totaling $8 million, an increase of 55 percent.Back to Top Page Last Edited: Wed Feb 25, 2015 3:26:58 PM
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