As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.
As our community recovers from Hurricane Irma, the Miami-Dade Water and Sewer Department will waive late fees for bills not paid by the due date and will not disconnect water services until Oct. 30, 2017. The regular billing process will resume on Oct. 31. Payment plans may be offered to customers in good standing impacted by Hurricane Irma.
In limited instances where our meter readers are unable to get actual readings from meters covered with debris or other obstructions, we will be estimating those customer's bills based on previous consumption during this billing cycle only.
Our customer service call center is handling larger call volumes and callers may experience longer than normal wait times. We ask for your patience as we remain committed to assisting all of our customers. We also encourage our customers to use our website to get answers to frequently asked questions and use the services we offer online, including starting, stopping and transferring services, and bill payments.
Water and Sewer
The Value of Water and PSA Contest
Water is essential to all life. Without it, there would not be any food, manufacturing, fire protection and electricity to name a few. Read more about the value of Miami-Dade's water and look at how much water it takes to make everyday items from food to clothing to natural gas.
Think Before You Flush - The Dirty Dozen
Consider the water and sewer infrastructure, avoid clogs and costly repairs by disposing of items properly. Start a healthy habit today and take a look at all of the items that can clog your home's internal plumbing and the Department's wastewater transmission system.
Call Centers open until 7 p.m.
Our customer service Call Centers are now open later, from 8 a.m. to 7 p.m.
Miami-Dade Water and Sewer Department's drinking water continues to meet or exceed all requirements
Safe, reliable drinking water is not something that should be taken for granted. Miami-Dade County Mayor Carlos A. Gimenez wants residents to understand that the water they receive from the Miami-Dade Water and Sewer Department (WASD) continues to exceed all requirements.
Download the Audio Traffic Miami-Dade mobile app for traffic alerts
Audio Traffic Miami-Dade is a free mobile application that provides residents and visitors with real-time traffic reports, law enforcement bulletins, and community news that can be heard directly from an Apple or Android device.
Help keep Florida blue
Studies indicate that Florida will need $32.4 billion in new drinking and wastewater infrastructure spending by 2020, as well as $750 million over the next 10 years for capital improvements and maintenance for flood control. Learn what can be done today to prevent a water crisis.
What the Department does daily
Every day, the Water & Sewer Department manages the flow and treatment of hundreds of millions of gallons of water. Learn about the work done to ensure the safety of your drinking water and much more.
- Check out the Water and Sewer Department's video playlist
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