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Important Global Message

Maintenance Alert

The Miami-Dade County Portal will be undergoing maintenance starting at 11 p.m. Saturday, May 3 and for all of Sunday, May 4. Intermittent outages may be experienced. We apologize for any inconvenience.

Thank you for your patience as we improve our online services.

Accessible Services

Accessibility features include accessible parking, elevators, platform tactile tiles, raised lettering and Braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and TDDs. Transit provides all necessary information for customers who are deaf and hard-of-hearing to use Metrorail.
 
Contact the Office of Civil Rights and Labor Relations, 786-469-5486, to receive transit information on audiotape, computer disk or in Braille. Advanced notice is required for a sign-language interpreter or other accommodations.

Wheelchair Access

  • Customers who use wheelchairs or mobility aids have the right to board and exit Metrobus first.  The lift permits both inboard and outboard facing of customers who use wheelchairs and mobility aids.  Ask the bus operator if in need of assistance.
  • More than 1,000 bus stop shelters have been installed throughout unincorporated Miami-Dade.
  • Wheelchairs or mobility aids measuring 30 inches in width and 48 inches in length and weighing a maximum of 600 pounds for device and customer combined have the right to use the lift and securement locations of the MDT Metrobus Service.
  • Miami-Dade Transit (MDT) cannot require customers who use wheelchairs or mobility aids to use a seat belt and shoulder harness. To do so, ask the bus operator for assistance.
  • Approximately 60% (5,580) of the 9,300 bus stops are wheelchair-accessible.
  • Eleven (11) out of the 22 Metrorail stations are readily accessible to and usable by individuals with disabilities including customers who use wheelchairs or mobility aids: Dadeland South, Dadeland North, South Miami, Douglas Road, Brickell, Government Center, Civic Center, Dr. Martin Luther King Jr. Plaza, Tri-Rail, Okeechobee and Palmetto. (5,580) of the 9,300 bus stops are wheelchair-accessible.
  • MDT provides customers who use wheelchairs or mobility aids free back-up accessible transportation service within 30 minutes if they are not able to use Metrobus due to an inoperable lift or securement system.  Ask the Bus Operator for back-up accessible service if the next bus arrives in 30 or more minutes.
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Fares and Passes

  • To ride Metrobus, you can use an EASY Card, EASY Ticket or cash, as fareboxes still accept cash. You can pay using dollar bills, quarters, dimes and nickels.
  • To ride Metrorail, you must use an EASY Card or EASY Ticket as the faregates do not accept cash.
  • Metromover is a free, automated, people-mover system serving downtown Miami which connects with Metrorail at Government Center and Brickell Metrorail stations.
  • To ride at the discounted fare, all customers, including customers who use wheelchairs or motorized mobility aids, need to register with MDT to obtain an EASY Card for discount-fare riders.
  • Registered STS customers can ride Metrobus and Metrorail free of charge by using their STS EASY Card. Just tap the card on the Metrobus farebox or Metrorail faregate. Call 786-469-5000 (TTY users, 305-263-5459) for information on the STS EASY Card.
  • Personal Care Attendants (PCA) do not pay a Metrobus or Metrorail fare only when accompanying a customer who uses a wheelchair or mobility aid. A PCA travels free on Metrobus, Metrorail and STS if the STS EASY Card indicates that the certified customer travels with a PCA regardless of the type of mobility he or she is using.
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Aboard the Bus

  • Metrobus operators allow individuals with disabilities adequate time to board and exit the bus.
  • To assist customers with disabilities, a recording or a Bus Operator announces transfer points, large intersections and major destinations. In addition, Bus Operators will announce any stop if a customer with a disability makes the request when boarding.
  • A recording or Bus Operator announces the route number or name where bus stops serve more than one route in order to assist customers with disabilities to identify the bus they want to board. 
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Elevator Status

  • Announcements, signs and the Transit website provides information to customers with disabilities on the status of elevators and escalators at all Metrorail and Metromover stations. Check current elevator and escalator status.
  • If the elevator is not working, back-up accessible transportation is provided within 30 minutes from the request to customers who use wheelchairs or mobility aids from the inaccessible station to the nearest station with an operable elevator or destination station. See the Security Officer to request back-up accessible transportation to the next station.
  • Transit procedures developed to maintain lift-equipped vehicles, elevators, and communications systems make repairs a high priority.
  • If you cannot ride Metrobus, Metrorail, or Metromover because of a mental or physical disability, call 786-469-5000 (TTY users, 305-263-5459) for information about Special Transportation Service (STS).
  • Transit employs qualified staff proficient in ADA requirements in order to meet the special needs of the disabled community.
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Grievance Procedures

Transit's grievance procedures meet the requirements of the Americans with Disabilities Act of 1990.  Anyone with a complaint against Transit alleging discrimination based on disability may file a grievance in writing within 30 days of the occurrence.
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Page Last Edited: Wed Mar 26, 2014 3:46:41 PM
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