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Miami-Dade Water & Sewer Department
3071 SW 38th Avenue
Miami, Florida 33146
Directions
Security ID procedures at facilities

Bill Johnson
Director


Water & Sewer Emergency

305-274-9272
List of Emergency Problems 24-hour call center

Customer Service -- including billing, service, inquiries and liens 305-665-7477
Manage My Account 8 a.m. - 4:30 p.m.
Monday - Friday (except holidays)

Construction Projects
under Water & Sewer Dept. direction
786-552-8970
8 a.m. - 5 p.m.
Monday - Friday (except holidays)

Water Quality - Laboratories 786-552-4738 (north of SW 8th Street)
786-552-4181 (south of SW 8th Street)
For emergencies:
24-hour call center - 305-274-9272
8 a.m. - 4:30 p.m.
Monday - Friday (except holidays)

Water Conservation 786-552-8974
Visit the Water Conservation site 8 a.m. - 5 p.m.
Monday - Friday (except holidays)

Accommodations for persons with disabilities
People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Cecilia Brewer-McDuffie at 786-552-8669 or BREWER@miamidade.gov (only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service).

Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.


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