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Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

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If you have questions or comments for the Miami-Dade Water & Sewer Department – including billing, service or account questions – please fill out this form. Include detailed information to ensure the message is properly routed.

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Miami-Dade Water & Sewer Department
3071 SW 38th Avenue
Miami, Florida 33146
Security ID procedures at facilities

Kevin Lynskey

Water & Sewer Emergency

List of Emergency Problems 24-hour call center

Customer Service -- including billing, service, inquiries and liens 305-665-7477
Manage My Account 8 a.m. - 7:00 p.m.
Monday - Friday (except holidays)

Public Affairs

Construction Complaints
under Water & Sewer Dept. direction
8 a.m. - 5 p.m.
Monday - Friday (except holidays)

Water Quality - Laboratories 786-552-4738 (north of SW 8th Street)
786-552-4181 (south of SW 8th Street)
For emergencies:
24-hour call center - 305-274-9272
8 a.m. - 4:30 p.m.
Monday - Friday (except holidays)

Water Conservation 786-552-8974
Visit the Water Conservation site 8 a.m. - 5 p.m.
Monday - Friday (except holidays)

MIAMI, FL 33146


Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Accommodations for persons with disabilities
People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Cecilia Brewer-McDuffie at 786-552-8669 or (only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service).

Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.

Back to Top Page Last Edited: Wed Nov 21, 2018 12:19:30 PM

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