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Water Bill Adjustments

There may be several reasons why you received a high water bill in the most recent quarter.

Customers may receive an adjustment to their bill in any of these cases:

  • a high bill due to a leak that was concealed underground or behind a wall
  • an act of vandalism resulting in a high bill (customer must have reported the incident to the police, and must verify repairs made to damaged water and sewer fixtures)
  • an over or underestimated reading
  • an incorrect meter reading

Underground or Concealed Leak Adjustment Request

To request a leak credit, please complete an underground / concealed leak credit request form . Be sure to indicate the date and location on the property of the repairs. Fax the completed form to 786-552-8763 or mail to

MIAMI-DADE WATER & SEWER DEPT
3071 SW 38th Ave - ROom 247 
MIAMI FL 33146-1520

Be sure to indicate "Leak Credit" on the fax sheet or envelope.

No adjustments will be made for leaks occurring in visible fixtures such as toilets, hot water heaters, faucets or exposed plumbing (including pipes in an under-the sink cabinet, for example).

Please submit the following requirements to be considered for an adjustment:

  • Repair invoice or statement of repairs
  • Pictures of area affected before and after repairs
  • 40% payment on the bill
  • Complete form with authorization by the account holder
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Pool Credit Request

A Miami-Dade Water and Sewer Department customer may request a pool credit based on the following guidelines:

  • No pool credit may be issued for accounts with septic tanks, sub-meters, or separate sprinkler accounts.

To receive a pool credit, please complete a pool credit form . The completed form can be faxed to 786-552-8763, emailed to WASD_CUSTRELATIONS@miamidade.gov or mailed to:

MIAMI-DADE WATER & SEWER DEPT
ATTENTION: CUSTOMER RELATIONS UNIT
3071 SW 38TH AVENUE - ROOM 247
MIAMI FL 33146-1520

Be sure to indicate "Pool Credit" on the fax sheet or envelope.

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Certified Meter Request

A "legally accurate" meter is defined as a meter that has been tested by the Water & Sewer Department and is determined to register between 98.5 and 101.5 percent on high and intermediate test flows, and between 90.0 and 101.0 on low test flows. Certified meter tests take up to 60 days to complete. The test results will be mailed to you within 10 working days upon completion. The Department will notify you regarding any discrepancies with this request.

To request a certified meter test, please fill out a certified meter request form . Fax the completed form to 786-552-8763 or mail it to:

MIAMI-DADE WATER & SEWER DEPT
ATTENTION: CUSTOMER RELATIONS UNIT
3071 SW 38TH AVENUE - ROOM 247
MIAMI FL 33146-1520

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One-time Lifetime Credit

In the event of an extremely high bill, a one-time lifetime credit may be granted at the discretion of the Water and Sewer Department Director.

Requirements:

Per Section 32-101 of the Code of Miami-Dade County, the Director of Miami-Dade Water and Sewer Department is given discretion to provide a one-time lifetime credit to a customer who disputes a high bill. The credit will be based upon the assessment of extreme circumstances in which a customer received a bill that exceeds six times the past year's average.

In order to be considered for the one-time lifetime billing adjustment for extreme circumstances:

  • The credit will be based upon the assessment of extreme circumstances in which a customer received a bill that exceeds six times the past year’s average consumption.
  • In order to be considered for the one-time lifetime billing adjustment the following requirement must be met:
    • The customer must have a minimum of 4 full billing periods, or 12 months of billing history at the property in question.

To be considered, please print and complete the respective form. The original affidavit must be mailed to the address on the top of the form.

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Deposit Refunds

Customers in good standing will automatically receive a credit to their account for the full deposit amount after two years of good credit history with the Miami-Dade Water and Sewer Department or at termination of service.

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Page Last Edited: Fri Oct 10, 2014 3:39:26 PM
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