Whether it's a complaint, concern, commendation, or suggestion, we want to hear from you. Your feedback can help us make the changes necessary to be able to fulfill our mission "To meet the needs of the public for the highest-quality transit service: Safe, Reliable, Efficient and Courteous.
Concerns & Complaints
Use this form if you have a complaint about transit service or a transit employee. Provide as many details about the incident as possible, as this will help us take the appropriate action.
Comments & Suggestions
Use this form to express general comments on Transit, suggestions for improving Transit service, or to commend a Transit employee. Provide as much information as possible. To receive a reply by email or U.S. mail, complete the contact information at the bottom of the form.
Report a Safety Concern
Miami-Dade Transit's mission is to get passengers where they need to go safely and efficiently. Should you see anything on our bus, rail or mover system which you perceive to be a safety concern, please take a minute to fill out our online, anonymous form. The key to transit safety is in each of our hands.
Paratransit (STS) Comments & Complaints
We welcome your feedback. Use this form to express general comments or complaints on paratransit (STS) service, suggestions for improving transit service, or to commend a transit employee.
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