MetroConnect

• Fares
  • $3.75 per person per trip, payable at the time of booking
  • $1.50 discounted fare applied when trip originates or terminates at a designated transit terminal connecting with Metrorail, Metrobus, or the South Dade TransitWay
  • Eligible transit hubs will be displayed in the MetroConnect app when booking the ride
• Service Hours
  • Monday through Friday, from 6:30 a.m. to 7 p.m. 
• Service Zones

  See the MetroConnect map of service zones.

Related FAQs

• How do I download the MetroConnect mobile app?

  Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.

  Once your account is set up, follow these steps to get going:

  1. Enter your pick-up/drop-off address 
     When prompted, enter the address of your pick-up and drop-off locations in order to see your pickup time options. Choose your preferred pick-up time.
     
     
  2. Meet your driver
     Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real time in the app. Your pick-up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
     
     
  3. Enjoy the ride
     Use your MetroConnect app to track your route and see the ETA to your destination.
• How do I pay for my MetroConnect trip?

  The standard fare is $3.75 per trip. Payment must be completed at the time of reservation through the MetroConnect App using Visa, MasterCard, American Express, or Discover. Trips will not be scheduled until payment has been successfully processed. Cash payments are not accepted for this service. A discounted fare of $1.50 applies to all MetroConnect trips that originate from or terminate at a transit hub.

• How old do I have to be to ride with MetroConnect?

  Riders must be 13 years of age or older. Children under the age of 13 can ride with MetroConnect when accompanied by a parent or guardian.

• Are MetroConnect vehicles wheelchair accessible?

  Yes, MetroConnect has vehicles that are wheelchair accessible.

• Can I bring personal items such as luggage in the MetroConnect vehicle?

  MetroConnect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

• Can I bring a passenger along with me to ride MetroConnect?

  You can bring up to two additional riders. All riders ride for free.

• Can I schedule a ride with MetroConnect ahead of time?

  No, MetroConnect is an on-demand service. Only book your ride when you’re ready to be picked up.

• Can I eat and drink in the MetroConnect vehicle?

  No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.

  Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.

• Can I smoke or use an electronic cigarette in the MetroConnect vehicle?

  No, smoking of any kind is permitted, including e-cigarettes, vaporizers, or smokeless cigarettes.

• Can I ride MetroConnect with my pet?

  Service animals are welcome.

• How do I know it is a MetroConnect vehicle?

  The MetroConnect vehicles can be identified by the MetroConnect logo on the door.

• Can I change my destination once I'm on board MetroConnect?

  Once you start a MetroConnect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.

• Can I set a favorite location in the MetroConnect app?

  Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address, and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with MetroConnect.

• How do I reset my MetroConnect password?

  When logging in, first make sure you are using the exact email address that you used to set up your MetroConnect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected]. 

• Where can I see my past MetroConnect rides and purchases?

  Select the History page in the app menu to view past rides and purchases.

• What do I do if a MetroConnect driver leaves without me?

  Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786-321-5842.

  Via customer service can cancel any ride and assist in re-booking.

• How do I report a lost item in the MetroConnect vehicle?

  Send an email to [email protected] with a description of the missing item.

• How can I give feedback on my MetroConnect experience?

  You can submit feedback by filling out the form upon completion of your experience or send an email to [email protected].