Important Message: GO Connect has expanded its Civic Center/Overtown area to include transit riders needing assistance. ADA accessible rides will be provided between the Adrienne Arsht Center and School Board Metromover stations, Monday–Friday, from 6 :30 a.m. to 7 p.m. Riders will be able to book a free ride between the two stations by using the GO Connect app or calling the GO Connect call center at 305-321-5842.
Reserve a ride to Miami-Dade Transit stations or nearby destinations directly from the GO Connect mobile app. GO Connect meets you wherever you are as long as you're within the service zone.
You’ll be matched with other passengers heading in the same direction.
Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.
Once your account is set up, follow these steps to get going:
Enter your pick up/drop off address When prompted, enter the address of your pick up and drop off locations in order to see your pickup time options. Choose your preferred pick up time.
Meet your driver Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real-time in the app. Your pick up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
Enjoy the ride Use your GO Connect app to track your route and see the ETA to your destination.
GO Connect rides cost $2.25 per trip in the Dadeland/South Miami, West Kendall, and Civic Center areas. Rides remain free in the Cutler Bay area. Riders can pay for their GO Connect rides using a credit/debit card, their EASY Card, or with the GO Miami-Dade Transit app. Please note that you must have a daily, weekly, or monthly pass to use your EASY Card or the GO Miami-Dade Transit app.
Riders must be 16 years of age or older. Children under the age of 16 can ride with GO Connect when accompanied by a parent or guardian.
Yes, GO Connect has vehicles that are wheelchair accessible.
GO Connect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
You can bring up to two additional riders. Each additional passenger will cost $2.25, except in Cutler Bay where all riders are free.
No, GO Connect is an on-demand service. Only book your ride when you’re ready to be picked up.
No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.
Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.
No, smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Service animals are welcome.
GO Connect vehicles are wrapped in a distinct branded design, making them easily recognizable. Be on the lookout for a black vehicle featuring the familiar Miami skyline and the Miami-Dade County logo. Before you board, check the license plate and ensure it matches the number listed in the app.
Once you start a GO Connect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.
Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with GO Connect.
When logging in, first make sure you are using the exact email address that you used to set up your GO Connect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected].
Select the History page in the app menu to view past rides and purchases.
Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786-321-5842.
Via customer service can cancel any ride and assist in re-booking.
Send an email to [email protected] with a description of the missing item.
You can submit feedback by filling out the form upon completion of your experience or send an email to [email protected].
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