Exciting news! Miami-Dade County’s on-demand shared ride service now has a new name – MetroConnect, and now it provides even better service and more connections to Miami-Dade Transit. With MetroConnect, you have access to the same convenient rides you've come to know and love from GO Connect — just better. The newly designed vehicles are already on the road — look for the new green and blue wraps!
MetroConnect makes it easy to access Miami-Dade Transit stations or nearby destinations within the service area. With a few taps on the MetroConnect app, you can book a ride to be paired with others headed your way. MetroConnect meets you wherever you are as long as you're within the service zone.
And now, MetroConnect is providing FREE service throughout six new areas for a total of 11 zones in the County.
Download the MetroConnect app to start riding or call 786-321-5842 to sign up and book a FREE ride.
MetroConnect Service Hours
Civic Center, North Dade, Northeast Dade, South Dade, Kendall North, Kendall South: Mon.-Fri., 6:30 a.m. - 8 p.m.
TransitWay and Cutler Way: Mon.-Fri., 5:30 a.m. - 8 p.m.
Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.
Once your account is set up, follow these steps to get going:
Enter your pick-up/drop-off address When prompted, enter the address of your pick-up and drop-off locations in order to see your pickup time options. Choose your preferred pick-up time.
Meet your driver Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real time in the app. Your pick-up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
Enjoy the ride Use your MetroConnect app to track your route and see the ETA to your destination.
As of October 2nd, MetroConnect is free.
Riders must be 13 years of age or older. Children under the age of 13 can ride with MetroConnect when accompanied by a parent or guardian.
Yes, MetroConnect has vehicles that are wheelchair accessible.
MetroConnect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
You can bring up to two additional riders. All riders ride for free.
No, MetroConnect is an on-demand service. Only book your ride when you’re ready to be picked up.
No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.
Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.
No, smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Service animals are welcome.
GO Connect vehicles are wrapped in a distinct branded design, making them easily recognizable. Be on the lookout for a black vehicle featuring the familiar Miami skyline and the Miami-Dade County logo. Before you board, check the license plate and ensure it matches the number listed in the app.
Once you start a MetroConnect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.
Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address, and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with MetroConnect.
When logging in, first make sure you are using the exact email address that you used to set up your MetroConnect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected].
Select the History page in the app menu to view past rides and purchases.
Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786-321-5842.
Via customer service can cancel any ride and assist in re-booking.
Send an email to [email protected] with a description of the missing item.
You can submit feedback by filling out the form upon completion of your experience or send an email to [email protected].
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