On Sunday, Feb. 1, 2026, MetroConnect standardized service hours, new fares and zone adjustments went into effect.
MetroConnect puts convenient, on-demand mobility right at your fingertips, connecting you seamlessly to Miami-Dade’s transportation system and nearby destinations within one of 12 designated service zones.
Shared rides can be booked to and from any location within a designated service zone as long as both your pickup and drop-off are within the same zone. For safety and efficiency, riders are picked up and dropped off at the nearest safe curb location, confirmed at the time of booking.
While not a door-to-door service, MetroConnect makes it easy to access Miami-Dade Transit stations or nearby destinations within the service area. With just a few taps on the MetroConnect app, you can book a ride and be on your way.
MetroConnect is an ADA accessible on demand service that meets the strict standards of the Department of Transportation (DOT) for wheelchair lifts and securements.
Download the MetroConnect app to start riding or call 786-321-5842 to sign up and book your ride today.
$3.75 per person per trip, payable at the time of booking
$1.50 discounted fare applied when trip originates or terminates at a designated transit terminal connecting with Metrorail, Metrobus, or the South Dade TransitWay
Eligible transit hubs will be displayed in the MetroConnect app when booking the ride
Monday through Friday 6:30 a.m. to 7 p.m. across all zones
Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.
Once your account is set up, follow these steps to get going:
Enter your pick-up/drop-off address When prompted, enter the address of your pick-up and drop-off locations in order to see your pickup time options. Choose your preferred pick-up time.
Meet your driver Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real time in the app. Your pick-up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
Enjoy the ride Use your MetroConnect app to track your route and see the ETA to your destination.
The standard fare is $3.75 per trip. Payment must be completed at the time of reservation through the MetroConnect App using Visa, MasterCard, American Express, or Discover. Trips will not be scheduled until payment has been successfully processed. Cash payments are not accepted for this service. A discounted fare of $1.50 applies to all MetroConnect trips that originate from or terminate at a transit hub.
Riders must be 13 years of age or older. Children under the age of 13 can ride with MetroConnect when accompanied by a parent or guardian.
Yes, MetroConnect has vehicles that are wheelchair accessible.
MetroConnect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
You can bring up to two additional riders. All riders ride for free.
No, MetroConnect is an on-demand service. Only book your ride when you’re ready to be picked up.
No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.
Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.
No, smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Service animals are welcome.
The MetroConnect vehicles can be identified by the MetroConnect logo on the door.
Once you start a MetroConnect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.
Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address, and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with MetroConnect.
When logging in, first make sure you are using the exact email address that you used to set up your MetroConnect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected].
Select the History page in the app menu to view past rides and purchases.
Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786-321-5842.
Via customer service can cancel any ride and assist in re-booking.
Send an email to [email protected] with a description of the missing item.
You can submit feedback by filling out the form upon completion of your experience or send an email to [email protected].
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