Reserve a ride to Miami-Dade Transit stations or nearby destinations directly from the GO Connect mobile app. GO Connect meets you wherever you are as long as you're within the service zone.
You’ll be matched with other passengers heading in the same direction. The maximum number of riders per vehicle has been limited in compliance with social distancing guidelines set forth by Miami-Dade County and the Center for Disease Control and Prevention (CDC).
Dadeland/South Miami Rides are currently free within this zone for a promotional period. Once the promotional period is over, rides will cost $2.25 each.
GO Connect continues to follow the guideline set by the Center for Disease Control and Prevention (CDC) and Miami-Dade County in regard to the novel coronavirus (COVID-19). Here are a few safety measures:
In-app wellness checks to make sure riders and drivers are symptom-free and ready to ride before they get going — please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
At this time, the front seat next to the driver is off limits to riders. Always enter through the rear sliding door. In vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
Everyone on board is required to wear a face mask or face covering. Riders not wearing a face mask may be refused service.
Increased frequency of professional-grade vehicle cleanings and providing EPA-approved cleaning supplies to drivers, who will perform frequent and thorough wipe-downs of the vehicle interior with extra focus on common surfaces and high-contact areas.
All GO Connect vehicles are equipped with plastic partitions between drivers and riders.
Zero Tolerance Policy
GO Connect has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the GO Connect service platform nor do we tolerate inappropriate behavior by drivers towards passengers.
If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the GO Connect app or email us to report the issue.
Related FAQs
Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.
Once your account is set up, follow these steps to get going:
Enter your pick up/drop off address When prompted, enter the address of your pick up and drop off locations in order to see your pickup time options. Choose your preferred pick up time.
Meet your driver Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real-time in the app. Your pick up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
Enjoy the ride Use your GO Connect app to track your route and see the ETA to your destination.
Riders must be 16 years of age or older. Children under the age of 16 can ride with GO Connect when accompanied by a parent or guardian.
Yes, GO Connect has vehicles that are wheelchair accessible.
GO Connect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
You can bring up to two additional riders. Each additional passenger will cost $2.25, except in Cutler Bay where all riders are free.
No, GO Connect is an on-demand service. Only book your ride when you’re ready to be picked up.
No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.
Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.
No, smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Service animals are welcome.
GO Connect vehicles are wrapped in a distinct branded design, making them easily recognizable. Be on the lookout for a black vehicle featuring the familiar Miami skyline and the Miami-Dade County logo. Before you board, check the license plate and ensure it matches the number listed in the app.
Once you start a GO Connect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.
Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with GO Connect.
When logging in, first make sure you are using the exact email address that you used to set up your GO Connect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected].
Select the History page in the app menu to view past rides and purchases.
Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786321-5842.
Via customer service can cancel any ride and assist in re-booking.
Send an email to [email protected] with a description of the missing item.
You can submit feedback by filling out the form upon completion of your experience or send an email to [email protected].
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