Manage Your Water & Sewer Account

Important Message

For the convenience of Miami-Dade Water and Sewer Department (WASD)’s customers, credit cards are a permitted method to pay your retail water and sewer bill. As of April 29, a new fee structure will become effective for customers who use credit cards.

ACI Worldwide is the independent service provider that processes credit card transactions on behalf of the department. Residential customers are charged a $3.95 service fee per credit card transaction, with a cap of $5,000 per transaction. However, users of High-Cost Credit Cards, which may include cards that offer points or are rewards program credit cards, as well as commercial company credit cards will instead be charged a fee of 2.95 percent of the payment amount, with a cap of $5,000 per transaction. You will be notified of the amount of this fee before completing the transaction so you can opt to use a different form of payment. The total amount you are requesting to pay, plus the service fee, will be reflected on your credit card statement.

These are some of the Water and Sewer services you can access online when you log in or create a miamidade.gov account.

Account Services

Ask for a high water bill investigation
Enroll in paperless billing
Enroll multiple active accounts under one user name
Pay your bill
Request a pool credit
Request an underground leak adjustment
Request a payment extension
Stop, transfer and reconnect water service

Account Features

View account details
View contact information
Receive messages from the utility
Monitor your water and sewer consumption
Access your paperless billing statements
View your payment history

Account Registration FAQ's

Access Your Account

Create a New Account

More About Your Bill

Online Quick Pay

Pay By Phone, Mail or In Person

Rates, Fees and Charges

Water Service

Start Service with Self-Service Application (SSA)

Start water service to your home or business by submitting an online request, by telephone or visiting a service center.

Stop Water Service

Customers moving out of Miami-Dade's water service area can request to stop water service online, by telephone or in person.

Transfer Water and Sewer Service

If you are moving from one property to another within the Water and Sewer Department's service area, you can request to transfer water service.

Reconnect Water Service

Learn about re-connecting to receive water service.

Billing Questions? Ask AVA

Ask AVA, your Automated Virtual Assistant. AVA can answer questions related to payment extensions, bill payments and payment options.

Start Web Chat

Billing Adjustments

You may receive an adjustment to your bill in any of these cases:
- A high bill due to a leak that was concealed underground or behind a wall.
- A once-a-year pool credit is allowed for a swimming pool that is emptied and refilled.
- An act of vandalism resulting in a high bill (customer must have reported the incident to the police, and must verify repairs made to damaged water and sewer fixtures).
- An over or underestimated reading.
- An incorrect meter reading.
Learn more about bill adjustments
Leaks, incorrect meter readings and even vandalism can be reasons you receive a high water bill.

Answering "yes" to any of the questions below could be the reason your bill is higher than expected.
- Did the number of people living in your property increase?
- Any extra house guests during the billing cycle?
- Filled a pool, or used a pressure cleaner during the billing cycle?
- Left the hose on or washed cars during the billing cycle?
- Yard work done recently/planted new sod/trees/plants?
- Any unusual moisture noticed in home or on lawn?
- Any repairs made on property or to toilet/fixtures during billing cycle?
- On vacation or home left vacant?
- Been a victim to an act of vandalism (report it to police)?
- Have a leak that was concealed or underground?
The Department routinely investigates the occurrence of a high water bill. The investigation consists of an examination of the water meter and meter box to ensure there are no leaks, and a visual inspection of the exterior of your property to determine the possible causes of the higher consumption.

Request a high water bill investigation by:
- Logging in or creating your miamidade.gov account
- Emailing [email protected]
- Calling Customer Service at 305-665-7477
This investigation will be completed at no cost if you have an unusually high bill or your water consumption has increased 50 percent or greater than your average quarterly water consumption.
- Read more about detecting and fixing leaks
Bills are typically sent to customers on a quarterly basis, and are considered past due if payment is not received within 21 days from the billing date. After the 21st day, a 10 percent late fee will be assessed and applied to the account. Avoid late fees by making the payment prior to the due date.

If payment is not received and an extension is not requested by the bill due date, a final notice will be mailed. If payment is not received within 14 days of the final notice, then the service may become eligible for disconnection. If the service is disconnected and remains unpaid for an additional 7 days, the account will be closed and any available deposits applied to the balance. A final bill will be generated with the remaining balance due or a refund will be issued in the case of a credit balance.

Requests for an extension of time to pay can be made anytime through your Water and Sewer account login.

Note: Two occurrences of returned checks within a year will restrict your payment methods to cash, cashier's check or money order for one year and a deposit may also be applied.

Miami-Dade Water and Sewer Department account information is considered a public record. However, Florida Statute 119.071 provides for an exemption for specified individuals regarding their public information from being disclosed. If you qualify for this exemption, please fill out and send in this form.

Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation. You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami-Dade County. Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters. There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community. <ul> <li><a href="/global/navigation/prindex.page?ORGANIZATION=org1462998603451523">Read Department Press Releases</a></li> <li><a href="/global/calendar/water.page">Calendar of Events</a></li> </ul>