Important Global Message
The Miami-Dade County Emergency Operations Center has been activated and is closely monitoring Erika. For any updates about County facilities and services, please visit: http://www.miamidade.gov/emergency
Make a one-time payment with your Master Card, Visa, American Express or Discover Card. The credit card processing company will charge you a $3.95 fee.
Make a one-time payment using your bank account. This service is free of charge and you must have your bank account and bank routing numbers ready.
Please take a few minutes to read over this pamphlet explaining the features of your water and sewer bill. Note that all applicable fees, charges and deposits since opening an account are reflected on your first bill.
Residential customers are billed quarterly.
Pay by mail
Note: Only check, cashiers' check or money order will be accepted.
MIAMI-DADE WATER & SEWER DEPT
PO BOX 026055
MIAMI FL 33102-6055
Pay by phone
You are able to pay your Water & Sewer bill over the telephone by using your checking or savings account, or a major credit card. To make payments using your checking or savings debit account, please call toll-free 1-800-565-1800. To make payments using a major credit card, please call toll-free 1-800-510-0880.
You can make payments with your Mastercard, Visa, American Express or Discover Card. Please note the maximum payment per transaction with this method is $400 and the credit card processing company will charge you a $3.95 convenience fee.
Both of these services are available 24 hours a day, 7 days a week.
Pay your water bill at a Service Center
- List of Service Centers
Note: cash, check, cashiers' check or money order accepted. No debit or credit cards accepted.
Billing and Payment Information
Miami-Dade Water and Sewer Department (WASD) bills are typically sent to residential customers on a quarterly basis. We suggest that your payment be received prior to the due date of the bill to avoid the assessment of late charges. Two occurrences of returned checks within a year will restrict your payment methods to cash, cashier’s check or money order for one year and a deposit may also be required.
Prior to a bill becoming past due, you may request a payment extension which will allow additional time for you to pay your bill by calling Customer Service at 305-665-7477 and selecting our automated payment extension feature or speak with a Customer Service Representative. You may also receive a payment extension by visiting one of our full service centers.
Your WASD account is considered past due if payment is not received within 21 days from the bill date. After the 21st day a 10 percent late fee will be assessed and applied to your account. A final notice will be sent to you. If payment is not received within 14 days your water service will be scheduled for disconnection. After disconnection and an additional 7 days, your account will be closed and your account deposit is applied to your account. A final bill is generated with the remaining balance due or a refund issued in the case of a credit balance.
In cases where the water service has been disconnected but the account has not been terminated, a disconnection and reconnection fee will be charged to your account and is payable on your next bill. To have water services reinstated after the account has been terminated, you must pay all outstanding balances plus a newly accessed account deposit in full. Connection charges will be reflected on your next WASD bill.
To make billing and payment information readily available, you may view your information or make payments online on our website. The website provides your current balance, latest bill, payment and billing history and water usage history by simply entering your account number. Account and payment information is also easily accessible by using our automated system at 305-665-7477. Both methods are available to you 24 hours a day, 7 days a week.