Skip to main content

Accessibility

Our goal at PortMiami is not only to meet all our customers' needs, but also to surpass their expectations. PortMiami offers passengers with disabilities programs, services and amenities designed to make their travel experience enjoyable and safely accessible.

If you have an Americans with Disabilities (ADA) related issue, need to request an accommodation for a program or service, or need information provided in an accessible format, please contact the following individual(s) to make a request:

Luis L. Gonzalez, Chief of Human Resources, PortMiami
[email protected] 
305-498-4491

Accessibility at PortMiami

Our goal at PortMiami is not only to meet all our customers' needs, but also to surpass their expectations. PortMiami offers passengers with disabilities programs, services and amenities designed to make their travel experience enjoyable and safely accessible.

If you have an Americans with Disabilities (ADA) related issue, need to request an accommodation for a program or service, or need information provided in an accessible format, please contact the following individual(s) to make a request:

Luis L. Gonzalez, Chief of Human Resources, PortMiami
[email protected] 
305-498-4491

Accessible Transit Services

Accommodations are made for people with disabilities to access and ride Metrobus, Metrorail and Metromover. Accessible services include parking, elevators, platform tactile tiles, raised lettering and braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and telecommunications devices for the deaf.

Cruise Line Programs

Guests with disabilities can enjoy accessible facilities, services, programs, and activities. For more information, contact your cruise line.

There are also resources which help travelers prepare for a cruise including:

Group Transportation

Special Transportation Service
Special Transportation Service (STS) is a shared-ride public transportation service of Miami-Dade County in compliance with the complementary paratransit service provisions of the Americans with Disabilities Act (ADA) of 1990. STS offers door-to-door transportation service from the main entrance of pick-up to the main entrance of drop-off locations. 

Wheelchair Accessibile Taxicabs
All wheelchair accessible taxicabs are modified and equipped to facilitate the transportation of wheelchairs and other vehicles used by persons with mobility impairments. Additionally, drivers are trained and certified in the safe and proper methods of securing and transporting passengers who use wheelchairs. 

There is no additional surcharge to wheelchair users for the use of a wheelchair accessible taxicab.

Public Telephones

PortMiami has TTY/TDD telephones at selected telephone banks throughout its cruise terminals. 

To connect directly to the Florida Relay Service from any phone, callers who are deaf or hard of hearing may dial 711.

Restrooms

Accessible restrooms are located throughout PortMiami’s cruise terminals. The restroom signs are recognizable pictorial symbols, and toilet compartments are ADA accessible, including grab bars.

Security Screening

U.S. Customs and Border Protection (CBP) recognizes that persons with disabilities may require assistance during the inspection process at U.S. ports of entries. CBP has developed resources and strategies to provide disability access and embed non-discrimination for individuals with disabilities in all CBP services, programs and activities that impact the public.

Visit the CBP website for more information on the CBP Disability Access Plan.