Customer Service
Keeping Customers First, Delivering Record Results
The growth and development of PortMiami are directly tied to the increase of Miami’s population and economic importance since emerging in the early 20 century. Moving to a newly created island home in the 1960s, the Port soon after witnessed the birth of the modern cruise industry and cargo gateway, and, over the past decades, improved upon its infrastructure, operations, and standard of service to earn the title of Cruise Capital of the World and Global Gateway.
Our goal is not only to meet customers' needs, but also to surpass their expectations. For both cruise and cargo, customer service means ensuring maximum efficiency in moving people and goods on and off the Port. Ground transportation improvements, automated cargo gates, and technologically advanced security systems all contribute to a safe, secure and customer friendly Port.
The PortMiami team receive specialized, comprehensive training to keep customer satisfaction their No.1 priority. Continuing to champion the work of its public and private partners ensures that the Port will capably serve the needs of its customers for years to come.
Your feedback helps us improve the cruise experience at PortMiami. Take a moment to complete the survey. It only takes a minute, and your input makes a big difference. If you have additional comments or questions, you can email us at [email protected] or call us at 305-347-4800. You can also connect with us on social media by following @PortMiami.
