Frequently Asked Questions

Read our Frequently Asked Questions for information about what to do before, during and after your cruise.


Parking & Transportation

How much does parking cost for cruise passengers?
The cost varies depending on vehicle type and whether or not you use short-term or long-term parking lots. Please see our Parking & Transportation page for details.

How much does disabled parking cost?
Disabled parking is free for vehicles with specialized equipment such as ramps, lifts, and hand controls. Please see our Parking & Transportation page for complete information and details.

How much is parking for crew members?
The on-board crew member rate is $17 per week. Parking fees are paid in advance at the Cruise Operation Office. For additional information call 305-347-4933.

Is there reserved parking?
There is no reserved parking. However, ample parking is available.

Is there parking available for recreational oversized vehicles, and what is the cost?
Yes. Please see our Parking & Transportation page for details. 

What forms of payment are accepted?
Cash, traveler's checks and most major credit cards. Please see our Parking & Transportation page for details.

When do I pay for parking?
With the exception of Garage J, parking lot users pay upon exiting the parking facilities.

Where exactly are the Cruise Terminals?
View a map of PortMiami Get Acrobat!.

How close is the nearest airport?
Miami International Airport is 7.1 miles from PortMiami. Fort Lauderdale/Hollywood International Airport is 25.7 miles from PortMiami.

How much is cab fare to Miami International Airport?
Please see our Parking & Transporation page for cab fare rates. Rates are regulated by the Miami-Dade County Department of Regulatory and Economic Resources. For an estimate of cab fare between PortMiami and other locations, try the Taxi Fare Finder.

Is there shuttle service at PortMiami?
PortMiami provides free shuttle service between terminals only when a ship departs from one terminal and returns to a different terminal (i.e., departure from Terminal G, post-cruise arrival at Terminal B).

How do I get to PortMiami?
Please see our Parking & Transportation page for directions to the Port.       

Is there public transportation from the Port of Miami to the Fort Lauderdale International Airport?
Yes. Please see our Parking & Transportation page for details.

Are there any rental car agencies at PortMiami?
There are no on-site car rental agencies at PortMiami, however some provide transport shuttle services from the Port to their rental offices. Please see Rental Cars on our Parking & Transportation page for details.

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Accommodations and Attractions

What hotels are near PortMiami?
See Hotels on our Things to Do in Miami page for more information.

What are some pre- and post-cruise entertainment options?
Miami offers world-class dining, multi-cultural attractions, endless shopping, and fun-filled beaches. Visit our Things to Do in Miami page for more information.

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Embarkation & Disembarkation

Should we drop off our luggage and passengers before parking?
When possible, passengers are advised to drop off their luggage prior to parking. Passengers should also be dropped off at the terminal, if possible.

Are there storage lockers for luggage at the PortMiami?
For security regulations, storage lockers are not available on the Port. Contact your cruise line for luggage forwarding services. Please check with your cruise line for early baggage check in times. Baggage storage is available if your flight departs from Miami International Airport, for a fee. For additional information, call 305-869-1163 or visit the airport site.  

What type of documentation / passport is required to board a ship?
Please see our Cruise Safety and Security page for details.

Does PortMiami have a lost and found?
Lost and found items in the terminals are collected and stored by the cruise lines. Contact your cruise line for additional information.

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Customer Service

If you have any questions to ask or comments you would like to share, please contact PortMiami Customer Service Monday through Friday, from 8 a.m. to 5 p.m. at 305-347-4800.


Still have questions?

 Contact PortMiami Customer Service at 305-347-4800 or by email

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