Help the Citizens' Independent Transportation Trust (CITT) improve transit services in our community
Additionally, they receive rewards for sharing CITT messaging on their social media platforms. Volunteers also participate in CITT customer focus groups to help the CITT, the Department of Transportation & Public Works (DTPW), and municipalities learn how well a service is performing, provide feedback on new services, and more.
These are volunteer, unpaid positions; however, CITT Ambassadors are rewarded with points that can be converted to a variety of mobility services, such as transit passes, ride-share, bike rides, and more.
Upon request, Community Service Hours can also be granted in addition to the in-app rewards.
CITT Ambassadors are committed to helping improve transit services in Miami-Dade County. This role allows them to focus mainly on reporting their observations, providing feedback, making suggestions and sharing social media messaging in exchange for rewards that are integrated in an app. They are not required to interact with other riders or transit personnel to serve as a CITT Ambassador.
f you have specific questions or would like more information, call 786-334-8128 or send an email to 
If you're interested in helping to make a difference in Miami-Dade County transit services and receiving rewards, then apply today. The CITT will contact you with more details about the status of your application once it has been reviewed.
To request materials in accessible format, sign language interpreters, CART services and/or any accommodation to participate in any County-sponsored program or meeting, please contact Nya Lake at 305-375-1326 or [email protected] five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service.)
Program contact
Cheryl Mizell
CITT Customer Advocate Program Coordinator
[email protected]
786-334-8128
Transportation Trust
Javier A. Betancourt
Stephen P. Clark Center
111 NW 1st Street,
Suite 1661
Miami, FL 33128
305-375-1357 | [email protected]
