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Become a CITT Ambassador

Help the Citizens' Independent Transportation Trust (CITT) improve transit services in our community

CITT Ambassadors are transit riders who volunteer to regularly share their experiences and observations of using transit with CITT via an app in exchange for rewards.

Additionally, they receive rewards for sharing CITT messaging on their social media platforms. Volunteers also participate in CITT customer focus groups to help the CITT, the Department of Transportation & Public Works (DTPW), and municipalities learn how well a service is performing, provide feedback on new services, and more.

banner collage of transit riders

Young woman checking her phone on the trainIf you're interested in helping to make a difference in Miami-Dade County transit services and receiving rewards, then apply today. The CITT will contact you with more details about the status of your application once it has been reviewed.

Please note: In order to avoid potential conflicts of interest, you will be deemed ineligible to serve as a CITT Ambassador if you are employed by any of the following entities: (1) Miami-Dade County Department of Transportation & Public Works (DTPW) (2) Transportation departments/divisions within Miami-Dade County municipalities (3) South Florida Regional Transportation Authority (i.e., Tri-Rail) (4) Brightline (5) Vendors providing contracted transit services to any of the organizations above, including, but not limited to, Transportation America, Freebee, Via Transportation (i.e., MetroConnect), Circuit, etc.

To request materials in accessible format, sign language interpreters, CART services and/or any accommodation to participate in any County-sponsored program or meeting, please contact Nya Lake at 305-375-1326 or [email protected] five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service.)

Program contact

Cheryl Mizell
CITT Customer Advocate Program Coordinator
[email protected]