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Communications Department

We provide direct access to government services and programs through the County’s customer service and information channels.


311 Contact Center

The 311 Contact Center provides a fast, simple and convenient way for residents to get information on local government services.

Miami-Dade County Web Portal is the official online source to access government information and services. Log in or create an account to receive e-newsletters and alerts.

Miami-Dade TV

Miami-Dade TV produces video, photographic and audio content for media events, television broadcasting, webcasting and social media.

311 Service Centers

Our specialists are available for walk-in services at 311 Service Centers located in north, south and west Miami-Dade.

Social Media

Stay up to date on the latest County happenings, collaborate on solutions and speak out on the issues that matter to you. Because the more engaged you are, the better off we all are.

Marketing & Advertising

The Communications Department continues to serve as the County's central point of contact for marketing and advertising placement.

News & Events

Miami-Dade County wins Government Experience Award

September 18, 2019 — Communications Department

The national award from the Center for Digital Government recognizes achievements and best practices in delivering citizen services online.

Miami-Dade TV wins Emmy Award

December 7, 2017 — Communications Department

The National Academy of Television Arts and Sciences Suncoast Chapter awarded the "I Like Big Mutts" television spot a regional Emmy Award in the Community/Public Service Announcement category.

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About Us

We bring County government closer to residents, visitors, and businesses through the 311 Contact Center, three local 311 Service Centers, the County web portal (, County social media pages and Miami-Dade Television (MDTV).

We continuously promote County departments, programs, and services through the most effective combination of digital and print media communications, photo and video production and traditional advertising placements.

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