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Communications and Customer Experience

To deliver accurate, timely and relevant information about government programs and services to all Miami-Dade County residents and visitors while ensuring an excellent service experience for all customers. 


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The 311 Contact Center provides a fast, simple and convenient way for residents to get information on local government services.

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Miamidade.gov is the official online source to access government information and services. Log in or create an account to receive e-newsletters and alerts.

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Miamidade.gov is the official online source to access government information and services. It is also the platform for viewing webcasts of government meetings, utilizing online services, subscribing to receive alerts, public notices, newsletters and more.

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Our specialists are available for walk-in services at 311 Service Centers located in north, south and west Miami-Dade.

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Stay up to date on the latest County happenings, collaborate on solutions and speak out on the issues that matter to you. Because the more engaged you are, the better off we all are.

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The Communications and Customer Experience Department serves as the County's central point of contact for marketing and advertising placement.

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Give your online meetings a little Miami spice by downloading virtual backgrounds of local landmarks.

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Get access to features like email subscriptions, alerts and your water and sewer account by creating a miamidade.gov account.

2019 platinum and gold award

Miami-Dade County won six platinum and gold MarCom Awards, an international creative competition that recognizes outstanding achievement by marketing and communication professionals.

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