Transit Service Updates

• The following routes are being serviced by alternative vehicles: 
  • 8
  • 9
  • 34 Express
  • 39 Express
  • 57
  • 77
  • 120 Beach MAX
  • 135
  • 150 Miami Beach Airport Express
  • S
  • L
  • 95 Express Golden Glades 

• Various Metrobus routes have adjusted frequencies. Please visit the service updates website or find your route information via the Go Miami-Dade Transit app
• All Express Metrobus routes, listed below, have been suspended until further notice:
  • 836 Express
  • 175 Express
  • 95 Express/Broward Blvd to Downtown
  • 95 Express/Broward Blvd to Civic Center
  • 95 Express/Sheridan to Downtown
  • 95 Express/Sheridan to Civic Center
• Late night service for the following routes has been suspended:
  • Route 3
  • Route 11
  • Route 27
  • Route 38 Busway Max
  • Route 77
  • Route 112/L
  • Route 119/S
  • Route 246 Night Owl
  • Route 500 Midnight Owl
• Late night riders using transit for essential trips between midnight and 5 a.m. can use the Go Nightly on-demand ride option
  • Visit GoNightly.miamidade.gov for more information
  • Or read the press release here
• On May 26, route 95 Express Golden Glades was reinstated with an adjusted schedule and 30-minute frequencies morning and afternoon peak hours. Visit our service updates page for more details
• The following Metrobus routes, which have overlapping service, have been suspended until further notice due to low ridership. Riders can use alternative routes to get to their destination:
  • Route 79 riders can take route 112/L
  • Route 204 users can take route 104
  • Route 288 riders can use route 88
• Social distancing signs have been installed inside Metrobuses to remind passengers to keep a safe distance
• Operators have been instructed to limit capacity on buses to 19 passengers per regular 40-foot buses, and 40 passengers per larger 60-foot articulated buses when there are no ADA mobility devices onboard. If a mobility device is onboard, then capacity will be limited to 16 passengers per regular 40-foot buses, and 36 passengers per larger 60-foot articulated buses
• Implemented standby buses to assist with overcrowding of routes. If a bus reaches capacity, operators will call a supervisor to dispatch another bus
• On May 18, select Metrobus routes were restored to their regular schedules. Please visit the service updates page for additional details
• High-demand routes will have frequencies added to their pre-COVID-19 schedules throughout the day if needed

• Metrorail service hours are 5 a.m. to 10 p.m. daily
• Passengers heading to the Miami International Airport station will need to transfer at Earlington Heights station to catch the Orange Line train
• Orange Line train available only from Earlington Heights. Frequency is every 15 minutes all day weekdays.
• During the morning peak hours on weekdays, Metrorail Green Line trains on the mainline traveling between Dadeland South and Palmetto stations will run every 10 minutes. Off peak frequency will be every 15 minutes weekdays.

• Metromover service hours are 5 a.m. to 10 p.m. daily
• Average frequency will be approximately five minutes all day weekdays

The Passenger Transportation Regulatory Division is open. For the safety of customers and employees, new inspection procedures have been established in accordance with the County's COVID-19 regulations and guidelines. These changes include:

• The chauffeur licensing unit is open Monday to Friday from 8 a.m. to 4 p.m.
• Customers must always sanitize hands upon entering the building and wear facial coverings while at the office. Social distance should always also be maintained while visiting the office
• Renewal by mail of Passenger Motor Carrier (PMC) and Special Transportation Services (STS) Certificates is strongly encouraged. Once approved, your operating permit decals will be sent to you via certified mail
• To renew a PMC or STS Certificate in person, you will need to make an appointment by emailing Pedro Orelle at [email protected] or Benson Thomas at [email protected]
• The vehicles inspection station is open Monday to Friday from 7:30 a.m. to 3 p.m. However, if you are placing a new vehicle in service or replacing your current vehicle, you will need to bring the vehicle for inspection before 1 p.m.
• You will be required to stay inside your vehicle during the inspection. Also, you must wear a facial covering during the entire inspection process
• Make sure to bring a copy of the vehicle registration and insurance certificate

For customer service information, call 786-469-2300.

STS trips have been modified to address increased service demand by implementing multiple riders under the following guidelines:  

• Drivers and passengers are required to wear face covering while inside vehicles.
• Protective shields have been installed in vehicles between drivers and clients and between rows in passenger vans.
• No more than three passengers are allowed to travel in sedans.
• No more than five passengers are allowed to travel in 15 passenger vans. One passenger per seat with a protective barrier installed between rows.
• High-contact areas and surfaces are cleaned and disinfected after each drop-off.
• Additional field monitors have been added to ensure STS drivers follow enhanced safety measures.

The department will continue to follow the latest guidance from the CDC, FDOH, and Miami-Dade County to ensure the actions being taken are comprehensive and appropriate.

Customer Service and STS offices are closed until further notice. Customers who need assistance can use our online services and mobile applications to stay connected or call the Paratransit Call Center at 786-469-5000, Monday through Friday, between the hours of 8 a.m. and 5 p.m. or via email at [email protected]. 

• The following EASY Card services offices are closed:
  • EASY Card Financial Center
  • Overtown Transit Village Pass Sales Office
  • Golden Passport Office
  • Transit Service Centers
• Golden and Patriot Passport applications and renewals can be submitted online. Lost and found services are available online

  All other Special Pass Program EASY Card holders may renew via email at [email protected]. For more information about all Special Pass Program EASY Cards, call 786-469-5028 or email [email protected]

• The Lost & Found Office is open to customers by appointment only Monday to Friday from 8 a.m. to noon. To inquire if your item was recovered on our system, call 786-469-5564 or complete the online form
• Other EASY Card services are accessible online
• EASY Card Financial Services representatives are available by calling 786-469-5151, Monday through Friday from 8 a.m. to 5 p.m.