Transit Service Updates

Per federal mandate, face masks remain a requirement for any transit rider, both inside of a Miami-Dade Transit or STS vehicle and at a Miami-Dade Transit facility, including at bus stops and on the platforms.

Effective Tuesday, June 1

Transit fares have been reinstated
Passengers are reminded the forms of payment accepted are: mobile passes, contactless-enabled bank cards, digital wallets, pre-loaded EASY Card or Ticket, or cash
Auto reloads for monthly pass customers are now available once again
Parking fees have been reinstated
Passengers can pay for parking via the Ticket Vending Machine or the PayByPhone app
Residents who have suffered economic hardships may be eligible for free or reduced fare programs, call 786-469-5151
Additional questions or concerns, call the EASY Card Customer Service team at 786-469-5151

Miami-Dade Transit restores capacity:
Effective Tuesday, June 1

All Miami-Dade Transit modes have been restored full capacity on vehicles
This includes Metrorail, Metrobus, Metromover, and Special Transportation Services (STS)

Note: Metrobus customers are once again required to board through the vehicle's front entrance. Accommodations for riders with disabilities will continue to be made. Service adjustments are not reflected on the schedule posted online. Please track your trip via the Go Miami-Dade Transit app via the map feature.

The following actions have been taken to ensure the safety of transit operators, employees and riders:

Suspended fares for all Miami-Dade Transit services, including parking fees, until June 1
Converted the current cabin partition for operators into a full-enclosure shield on all 767 Metrobuses, limiting unnecessary interactions between operators and passengers
Increased cleaning schedules for all vehicles, which are also being disinfected several times a day
Installed inside each bus a new air treatment device designed to suppress dust, control certain odors and help control various harmful organisms

- As of June 1, 2021, limited capacity restrictions on all transit vehicles have been lifted
- On May 18, select Metrobus routes were restored to their regular schedules. Please visit the service updates page for additional details.
- High-demand routes will have frequencies added to their pre-COVID-19 schedules throughout the day if needed
- As of May 2, Metrorail service hours are 5 a.m. to midnight daily
- Passengers heading to the Miami International Airport station will need to transfer at Earlington Heights station to catch the Orange Line train
- Orange Line train available only from Earlington Heights. Frequency is every 15 minutes all day weekdays
- During the morning peak hours on weekdays, Metrorail Green Line trains on the mainline traveling between Dadeland South and Palmetto stations will run every 10 minutes. Off peak frequency will be every 15 minutes weekdays
- As of May 2, Metromover service hours are 5 a.m. to midnight daily
- Average frequency will be approximately five minutes all day weekdays
The Passenger Transportation Regulatory Division is open. For the safety of customers and employees, new inspection procedures have been established in accordance with the County's COVID-19 regulations and guidelines. These changes include:
- The chauffeur licensing unit is open Monday to Friday from 8 a.m. to 1 p.m.
- Customers must always sanitize hands upon entering the building and wear facial coverings while at the office. Social distance should always also be maintained while visiting the office
- The vehicles inspection station is open Monday to Friday from 7:30 a.m. to 2 p.m. However, if you are placing a new vehicle in service or replacing your current vehicle, you will need to bring the vehicle for inspection before 1 p.m.
- You will be required to stay inside your vehicle during the inspection. Also, you must wear a facial covering during the entire inspection process
- Make sure to bring a copy of the vehicle registration and insurance certificate
For customer service information, call 786-469-2300.
- STS customers who need assistance can use our online services and mobile applications to stay connected or call the Paratransit Call Center at 786-469-5000, Monday through Friday, between the hours of 8 a.m. and 5 p.m. or via email at [email protected].
- Expired vouchers will be honored by the contractor.
- To book a trip, contact STS reservations at 305-871-1111, Monday through Friday from 8 a.m. to 5 p.m. (Reservations can be made one to seven days in advance). Same day trips are not available.
- Reservations may also be made at STSConnect.
- For additional information, please contact Paratransit Customer Service at 786-469-5000, Monday through Friday from 8 a.m. to 5 p.m., except County-observed holidays.
The following locations are currently open and accepting in-person customers
- Golden Passport Office
- City of Miami
- City of Miami Beach (by appointment only)
- 311 Service Center
As a reminder, only customers requesting service will be permitted inside the office and be required to wear a face mask.
- The following EASY Card services offices are open:
  - EASY Card Financial Center by phone only – 786-469-5151
  - Overtown Transit Village Pass Sales Office – 1 Floor
  - Golden Passport Office – SPCC Lobby
  - Transit Service Centers – SPCC 2 Floor
- Special Pass Program EASY Card renewal deadline extended:
  - Holders of one of the following Special Pass Program EASY Cards have until Thursday, December 30, 2021 to renew their card to ensure continued service:
    - Golden Passport (only those ages 64 years and younger)
    - Patriot Passport
    - Discount Fare
    - Commuter Reduced
    - Transit Mobility
- Golden and Patriot Passport applications and renewals can be submitted online, in-person, or call 786-469-5151 for assistance
- Lost and found services are available online
- All other Special Pass Program EASY Card holders may renew via email at [email protected]

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Transit Service Updates

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