WASD continues to celebrate exceptional customer service

The Miami-Dade Water and Sewer Department (WASD) is not only committed to delivering exceptional water and wastewater services, but also about creating ripples of positive change and innovation across our community.

This positive change starts with our Pebble Employee Recognition Program. This internal customer service-oriented initiative celebrates the dedication, creativity, and excellence of our employees who go above and beyond every day. The Department's Pebble Program aligns with the Department's commitment to providing safe, reliable service to its customers. 

Miami-Dade County Mayor Daniella Levine Cava, Chief Utilities and Regulatory Services Officer, Roy Coley, Miami-Dade County Commissioner for District 7 Raquel Regalado and WASD Interim Director Amanda Kinnick honored the following employees at the Quarterly Pebble Program Employee Recognition Ceremony:

2024 Quarter 3 – Pebble Winners: 
Water Transmission and Distribution Line Division; Wastewater Collection and Transmission Line Division

2024 Quarter 3 – Honorable Mention:
Dashay Johnson, W&S Sr. Personnel Specialist

2024 Quarter 4 - Winner
Francisco Alvarez, Instrument Technician Supervisor

2024 Quarter 4 – Honorable Mention
Julian Osorio, Engineer 1

2024 Annual Winner:
Edgar Martin, Plant Electrical Supervisor

• See past Pebble Program Award ceremony photos

Have you received exceptional service from a WASD employee? You can nominate a department employee who demonstrates exceptional customer service or seeks opportunities to improve service delivery to internal and external customers.