Water and Sewer
Contact Us
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Send an email with your inquiry to Water and Sewer's Customer Relations
Submit an inquiry or comment using a detailed form for proper routing
Programs & Services
Miami-Dade County maintains more than 8,500 miles of underground water lines, as well as approximately 4,100 miles of sewer lines, serving some 2.4 million residents and thousands of visitors. Our drinking water is regularly tested to ensure its quality and surpasses federal, state and local standards.
The multi-year Capital Improvement Program ensures high quality drinking water and wastewater services are in compliance with all regulatory requirements. Water conservation efforts help protect this important natural resource while also educating future generations on the importance of smart water use.
Pay your water bill and get access to all of your account and billing services.
Your contributions will help customers in need pay their water bills and find peace of mind.
Use the calculator to find out your payments and payment plan end date based on your customer billing type, either monthly or quarterly, and the amount due.
Apply for rebates on indoor bathroom fixtures and learn many ways to implement water-saving techniques.
The Capital Improvement Program is enhancing and upgrading water and sewer infrastructure with state-of-the-art technology.
All new construction, changes of use and most renovations for residential and commercial projects must be evaluated and approved.
Moments that Matter
Life is made up of a series of moments, and Miami-Dade Water and Sewer Department is reliably there for you through them all.
News & Events
July is a peak month for outdoor water use and a good time to make sure you’re using irrigation efficiently. WASD offers innovative solutions that save water, support sustainable practices and improve water conservation habits.
The Water and Sewer Department (WASD) has upgraded its Customer Care Call Center with a new, state-of-the-art telephone system to continue providing excellence customer service.
While doing your holiday cooking, be sure to get rid of fats, oils and grease the right way. Can it. Cool it. Trash it.
Thirteen pint-sized Picassos were recognized by the Miami-Dade Board of County Commissioners for winning the 16th annual Every Drop Counts Children's Poster Contest.
The Miami-Dade Water and Sewer Department's new social awareness campaign, Water is Life, encourages residents to pause and reflect on water's critical role on their day-to-day lives, and share their stories on social media by tagging @MiamiDadeWater and using the hashtag #WaterIsLife.
WASD has been ranked as the number one large water utility in the South Region for customer satisfaction, for the second consecutive year. This prestigious recognition was awarded by industry-leading market research firm, J.D. Power.
The Miami-Dade Water and Sewer Department (WASD) has recently partnered with the Florida Department of Economic Opportunity (DEO) and Promise to introduce the federally funded Florida Low Income Household Water Assistance Program (LIHWAP) to customers in our County.
Miami-Dade County's Water and Sewer Department's Water Wisely program offers residents water conservation programs and tips to become more water efficient and still maintain beautiful yards and landscaping.
Lessen your paper clutter by signing up for Water and Sewer's Paper Billing. Your water bill will be conveniently emailed directly to your inbox, so you'll never have to worry about misplacing your paper statement again.
Rebates are available on qualified high-efficiency toilets, faucets and showerheads that save money and conserve water.
About Us
We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.
You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami-Dade County.
Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.
There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.
