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Water and Sewer

We provide high-quality drinking water and wastewater services, promote water conservation and work to safeguard public health and the environment.

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Find service or division specific telephones and email adressess

Department Directory
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Send an email with your inquiry to Water and Sewer's Customer Relations

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Submit an inquiry or comment using a detailed form for proper routing

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Programs & Services

Miami-Dade County maintains more than 8,500 miles of underground water lines, as well as approximately 4,100 miles of sewer lines, serving some 2.3 million residents and thousands of visitors. Our drinking water is regularly tested to ensure its quality and surpasses federal, state and local standards.

The multi-year Capital Improvement Program ensures high quality drinking water and wastewater services are in compliance with all regulatory requirements. Water conservation efforts help protect this important natural resource while also educating future generations on the importance of smart water use.

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Pay your water bill and get access to all of your account and billing services.

Customer Care
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Your contributions will help needy customers pay their water bills and find peace of mind.

Give the gift of water
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Use the calculator to find out your payments and payment plan end date based on your customer billing type, either monthly or quarterly, and the amount due.

Water Bill Payment Plan Calculator
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Apply for rebates on indoor bathroom fixtures and learn many ways to implement water-saving techniques.

Water Conservation
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The Capital Improvement Program is enhancing and upgrading water and sewer infrastructure with state-of-the-art technology.

Capital Improvement
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All new construction, changes of use and most renovations for residential and commercial projects must be evaluated and approved.

Development Services

Your Water

Billing Questions? Ask AVA

Ask AVA, your Automated Virtual Assistant. AVA can answer questions related to payment extensions, bill payments and payment options.

Rebates for Residents

Residents can receive rebates for the purchase and installation of high-efficiency toilets, faucets and showerheads.

Finding & Fixing Leaks

A high water bill is usually caused by undetected leaks. Find ways to spot them and fix them.

Read Your Water Meter

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.

Is Your Water Cloudy?

Is cloudy water from the kitchen or bathroom tap safe to drink or use? Read more to find out.

Water Restrictions

Miami-Dade County residents and business owners must remember that lawn watering is not allowed between 10 a.m. and 4 p.m. daily.

iWASD GIS Service Maps

A hub to share current statuses about construction and permitting projects from Water and Sewer, other utilities and municipalities.

Premises Location Certificate (Water and Sewer)

A premise location certification lists any outstanding water and sewer balances on a property.

Supply, Treatment & Disposal

Learn about the water and sewer treatment process.

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News & Events

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Service disconnection moratorium for non-payment of water and sewer services lifted

Customers are automatically enrolled in payment plan to get caught up while paying current bills; financial assistance is available.

WASD Wastewater Treatment Plant
WASD saves $300 million using innovative engineering and new technology

Innovative engineering approach provides significant cost savings for Miami-Dade Water and Sewer Department (WASD), which benefits customers, County residents, and the environment.

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Give the gift of water

By donating to WASD Cares, you can help neighbors in need who are finding it difficult to pay their water bills.

Build a Better Bathroom
Level up your bathroom

Residents who upgrade to high-efficiency toilets, faucets and showerheads may qualify to save money while conserving water.

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Reports

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About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.