Water and Sewer

We provide high-quality drinking water and wastewater services, promote water conservation and work to safeguard public health and the environment.

Contact Us

icon phone

Find service or division specific telephones and email adressess

Department Directory
icon envelope

Send an email with your inquiry to Water and Sewer's Customer Relations

Email Us
icon laptop

Submit an inquiry or comment using a detailed form for proper routing

Submit an Inquiry

Programs & Services

Miami-Dade County maintains more than 8,500 miles of underground water lines, as well as approximately 4,100 miles of sewer lines, serving some 2.4 million residents and thousands of visitors. Our drinking water is regularly tested to ensure its quality and surpasses federal, state and local standards.

The multi-year Capital Improvement Program ensures high quality drinking water and wastewater services are in compliance with all regulatory requirements. Water conservation efforts help protect this important natural resource while also educating future generations on the importance of smart water use.

Image of someone accessing their water and sewer account on a tablet.

Pay your water bill and get access to all of your account and billing services.

Customer Care
wasd cares logo

Your contributions will help customers in need pay their water bills and find peace of mind.

Give the gift of water
calculator

Use the calculator to find out your payments and payment plan end date based on your customer billing type, either monthly or quarterly, and the amount due.

Water Bill Payment Plan Calculator
Image of a sprinkler.

Apply for rebates on indoor bathroom fixtures and learn many ways to implement water-saving techniques.

Water Conservation
Image of a construction site.

The Capital Improvement Program is enhancing and upgrading water and sewer infrastructure with state-of-the-art technology.

Capital Improvement
Image of pipes being installed underground.

All new construction, changes of use and most renovations for residential and commercial projects must be evaluated and approved.

Development Services

Your Water

Ask AVA, your Automated Virtual Assistant. AVA can answer questions related to payment extensions, bill payments and payment options.

Residents can receive rebates for the purchase and installation of high-efficiency toilets, faucets and showerheads.

A high water bill is usually caused by undetected leaks. Find ways to spot them and fix them.

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.

Is cloudy water from the kitchen or bathroom tap safe to drink or use? Read more to find out.

Miami-Dade County residents and business owners must remember that lawn watering is not allowed between 10 a.m. and 4 p.m. daily.

A hub to share current statuses about construction and permitting projects from Water and Sewer, other utilities and municipalities.

A premise location certification lists any outstanding water and sewer balances on a property.

Learn about the water and sewer treatment process.

View More Services

News & Events

Subscribe to our RSS Feed
Imagine A Day Without Water festival

Help bring awareness to the value of our water and the importance of preserving our water resources like Biscayne Bay. The event will be held Oct. 23 at the Deering Estate.

 Miami-Dade Water and Sewer Department’s Central District Wastewater Treatment Plant

By investing in state-of-the-art utility upgrades, the department is proactively planning for future population growth, while also safeguarding the community’s natural resources and Biscayne Bay. 

Log in or create a self-service Water and Sewer account to enroll in paperless billing. It's quick, convenient and clutter-free.

wasd photo contest 2022

Any Miami-Dade County customer, County employees and Water & Sewer Department (WASD) employee may nominate a member of the WASD staff for for recognition in the Pebble Program.

Illustrated image of septic tank to sewer connection

Connect 2 Protect is a multi-year, countywide program aimed at addressing vulnerable or failing septic tank systems that impact the public’s health, private property and the environment.

Build a Better Bathroom

Rebates are available on qualified high-efficiency toilets, faucets and showerheads that save money and conserve water.

View More News
Skip Feed

Watch Videos

View more Videos

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.