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Coronavirus (COVID-19) Updates

2019 Water Quality Report

Water and Sewer

We provide high-quality drinking water and wastewater services, promote water conservation and work to safeguard public health and the environment. Miami-Dade County maintains more than 7,700 miles of underground water lines, as well as about 6,200 miles of sewer lines, serving some 2.3 million residents and thousands of visitors. Our drinking water is regularly tested to ensure its quality and surpasses federal, state and local standards.

The multi-year Capital Improvement Program ensures high quality drinking water and wastewater services are in compliance with all regulatory requirements. Water conservation efforts help protect this important natural resources while also educating future generations on the importance of smart water use.

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Pay your water bill and get access to all of your account and billing services.

Customer Care Center
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Apply for rebates on indoor bathroom fixtures and learn many ways to implement water-saving techniques.

Conservation Program
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The Capital Improvement Program is enhancing and upgrading water and sewer infrastructure with state-of-the-art technology.

Capital Improvement Program
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All new construction, changes of use and most renovations for residential and commercial projects must be evaluated and approved.

Development Services

Your Water

Billing Questions? Ask AVA

Ask AVA, your Automated Virtual Assistant. AVA can answer questions related to payment extensions, bill payments and payment options.

Rebates for Residents

Residents can receive rebates for the purchase and installation of high-efficiency toilets, faucets and showerheads.

Finding & Fixing Leaks

A high water bill is usually caused by undetected leaks. Find ways to spot them and fix them.

Read Your Water Meter

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.

Is Your Water Cloudy?

Is cloudy water from the kitchen or bathroom tap safe to drink or use? Read more to find out.

Water Restrictions

Miami-Dade County residents and business owners must remember that lawn watering is not allowed between 10 a.m. and 4 p.m. daily.

iWASD GIS Service Maps

A hub to share current statuses about construction and permitting projects from Water and Sewer, other utilities and municipalities.

Premises Location Certificate (Water and Sewer)

A premise location certification lists any outstanding water and sewer balances on a property.

Supply, Treatment & Disposal

Learn about the water and sewer treatment process.

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News & Events

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Outdoor water restrictions expanded

Due to drought conditions, residents can water their lawns twice a week before 7 a.m. and after 7 p.m. Read more details as well as ways to save on outdoor water use.

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Reminder to businesses: flush plumbing systems prior to re-opening

As Miami-Dade County prepares to reopen in stages, the Water and Sewer Department is reminding businesses to flush their internal plumbing systems prior to allowing access to the public.

Stop the Clog

Learn about how wipes clogging pipes can be a costly problem.

lab technician testing water samples in test tubes
Miami-Dade Water and Sewer Department statement regarding PFAS

Miami-Dade Water and Sewer labs sample our drinking water more than 150,000 times a year —far exceeding requirements— throughout the water collection, treatment and distribution stages for many elements and compounds.

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About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.