Customer Care Center
Get information about your Water and Sewer account.
- Phone: Monday through Friday, 8 a.m. to 7 p.m.: 305-665-7477
- Email: [email protected]
- In person: Monday through Friday, 8 a.m. to 4:30 p.m.
- Inquiry Form
- Emergency: 24-hour call center: 305-274-9272
Accommodations for Persons With Disabilities
People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Shelly-Ann Davidson at 786-552-8370 or [email protected](only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service). Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.
Water and SewerRoy Coley
Water and Sewer Douglas Office
3071 SW 38th Ave, Miami, FL 33146
305-665-7477 | [email protected]