Contact Us

People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Annette Perez-Ruiz at 786-552-8676 or [email protected] (only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service). Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.

Call the 24-hour call center at 305-274-9272 in case of an emergency.

List of emergencies:

• Broken or leaking -- water or sewer pipes, hydrants, manholes or water meters
• Pump station alerts - ringing alarm, red lights flashing
• Uncovered manholes
• Low water pressure or loss of service
• Sewer line backed-up or overflowing manholes
• Water Quality

Office hours are Monday to Friday (except holidays).

• 786-552-4738 (north of SW 8th Street)
• 786-552-4181 (south of SW 8th Street)

For emergencies call the 24-hour center at 305-274-9272.

Nominate a Water and Sewer Department employee who has demonstrated exceptional customer service behavior.