Contact Us

Customer Care Center

• Water and Sewer Emergencies

  Call the 24-hour call center at 305-274-9272 in case of an emergency including:
  

  • Broken or leaking - water or sewer pipes, hydrants, manholes or water meters
  • Pump station alerts - ringing alarm, red lights flashing
  • Uncovered manholes
  • Low water pressure or loss of service
  • Sewer line backed-up or overflowing manholes
  • Water Quality
  • Hazardous Conditions

• New Construction and Development/Permits/Floating Meter

  
  Sandra Alvarez, Chief, Utilities Development Division
  [email protected]
  786-268-5112
  
  
  Brandon Garcia, Manager, New Business Section
  [email protected]
  786-268-5119
  
  
  Lazaro Guerra, Manager, Plans Review Section
  [email protected]
  786-268-5273
  
  
  Pedro Vigil, Manager, Donations Construction Section
  [email protected]
  786-268-5172
  
  
  General Contact New Construction and Development/Permits/Floating Meters
  [email protected]
  786-268-5360
  
  

• Construction Complaint Unit

  786-552-8970
  [email protected]

• Executive Staff

  
  Roy Coley, Director, Miami-Dade Water and Sewer Department
  [email protected]
  786-552-8200

  
  

  Billie Jo McCarley, Deputy Director, Operations

  [email protected]

  785-552-8507
  
  
  Frances Morris, Deputy Director,Chief Financial Officer
  [email protected]
  786-552-8104
  
  
  Francisco Martinez, Assistant Director, Water System Operations
  [email protected]
  786-552-8786
  
  
  
  Thomas Pfiester, Assistant Director, Wastewater Operations
  [email protected]
  786-552-4210

  
  
  
  Marisela Aranguiz, Deputy Director, Capital Projects
  [email protected]
  786-552-8894
  
  
  David Ritchey, Assistant Director Contract, Compliance and Monitoring
  [email protected]
  786-268-5180
  
  
  Mariela Alvarez, Deputy Director, Internal and Administrative Services
  [email protected]
  786-552-8357
  
  

  
  Isidoro Lopez, Assistant Director, Internal and Administrative Services
  [email protected]
  786-552-8576

  
  
  James Ferguson, Assistant Director, Planning and Regulatory Compliance

  [email protected]
  786-552-8108

   

  
  Nelson Perez-Jacome, Assistant Director, Utility Engineering and Construction

  [email protected]
  786-552-4400

• Office of Public Engagement

  Ana Maria Hernandez
  [email protected]
  786-552-8147

• Water Quality – Laboratories

  Office hours are Monday to Friday (except holidays).

   

  786-552-4738 (north of SW 8th Street) [email protected]

   

  786-552-4181 (south of SW 8th Street)[email protected]

   

  For emergencies call the 24-hour center at 305-274-9272.

• Public Records Requests

  To request records,

  Email: Public Records Custodians 

  Call - 786-552-8433 or 786-552-8199
  or

  Mail to: 
  Public Records Custodians
  Water and Sewer Department 
  3071 SW 38th Avenue
  Miami, FL 33146
  
  Miami-Dade County has a public records management tool that allows you to request and track its status online. Create a new account or log in to submit and see updates to your public records requests.

   

  Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

• Nominate an Exceptional Employee

  Nominate a Water and Sewer Department employee who has demonstrated exceptional customer service behavior.