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Credit and Collection

Credit and Collection understands the importance of communicating with our customers in the early delinquency stage.

Our primary job responsibility includes extensive telephone collections to recover delinquent debts on behalf of Miami-Dade County. We understand that most people want to do the right thing and pay their debts on time. Our job is to facilitate the process of collections for your benefit. To achieve this, we have a staff of professional and courteous account representatives waiting to serve you Monday to Friday, from 8 a.m. to 7 p.m., excluding holidays, at 786-469-5200.

The Credit and Collection Section makes phone calls and collects delinquent debts on behalf of these Miami-Dade County departments:

  • Animal Services
  • Aviation
  • Corrections and Rehabilitation
  • Department of Environmental Resource Management
  • Fire Rescue
  • Human Resources
  • Internal Services
  • Jackson Memorial Hospital
  • Miami-Dade Transit
  • Parks and Recreation
  • Police
  • Public Housing and Community Development
  • Regulatory and Economic Resources
  • Seaport
  • Solid Waste Management
  • Transportation and Public Works
  • Water and Sewer
  • Payment Methods

    Pay by Mail

    Acceptable forms of payment are cashier's check, money order or check. Do not send cash.

    Write your account number on your check, making it payable to: Credit and Collection.

    Send your payment to our mailing address:

    FINANCE CREDIT AND COLLECTION SECTION
    2525 NW 62ND ST STE 4301
    MIAMI, FL 33147

    Pay by Phone

    Phone payments can be made by debit or credit card.

    Call the Credit and Collection Section at 786-469-5200, Monday to Friday, from 8 a.m. to 7 p.m., excluding holidays.

    Pay in Person

    Our office is open from 8 a.m. to 5 p.m. at Dr. Martin Luther King Jr. Plaza.

    Cash payments are accepted only when made in person at our office, located on the fourth floor.

    We also accept cashier's checks, money orders, check and debit cards (Visa, MasterCard, American Express and Discover).

    Pay Online

    Pay online using the payment website.

  • Payoff Letter Requests for Code Enforcement Violations

    Payoff letter requests are processed on a first-come, first served basis. You can expect a response seven business days from date of receipt by the Credit and Collection Support Staff Unit. Completed payoff letters are to be emailed as a PDF document.

    Your payoff letter request will be returned to you if any of the items listed below are missing:

    • $75 payoff research fee per folio and property address. The fee is non-refundable and a separate check is required for each item. Accepted forms of payment are: checks (made payable to the Credit and Collection Section and sent to Finance Credit and Collection Section, 2525 NW 62nd St. Ste. 4301, Miami, FL 33147), money orders (drawn on American Express, Western Union or the U.S. Postal Service), cashier's checks, Attorney's Trusts or IOTA Account Checks, and regular checks. (Cash, credit cards and online payments are not accepted.)
    • Your name and company name (if applicable)
    • Your phone number
    • Your email address
    • Property information: the property street address must be an exact match to the folio number as listed in the Property Appraiser's website (if no street address is listed in the Property Appraiser's website, write "Vacant"); if folio is associated with other folios (canceled formerly assessed under FAU, or new now assessed under NAU) research will be done only on the folio listed on the payoff request
    • Multiple folios/property addresses require additional requests at $75 per item

    Download the Payoff Request Instruction Sheet.

  • Special Release of Lien

    A Special Release of Lien is used to remove a lien from one of two or more properties when, during the sale or purchase of a property, a title search reveals liens placed on properties owned by the same person attached to properties with no violations, making it virtually impossible for the purchaser to get a mortgage through a financial institution. It is used only when the property being released is free of violations. The Special Release of Lien clears the property from the impact of liens.

    The Credit and Collection Section only releases liens assigned to us for collection purposes. We will prepare and record the document in public records.

    When you submit a release application, the name removed from the released property must be or must have been an owner of the property to be cleared. You must also list the names to be removed from the released property. A copy of the lien must be provided to release the property.

    A fee of $1,000 or more must be paid to prepare and record the Special Release of Lien. The fee increases by $250 for each additional folio greater than two (e.g. three folios will be $1,250 and four folios will be $1,500). Partial refunds of $500 are available when research reveals violations against the property that was requested to be released from liens, making the property ineligible for the release. Refunds take six weeks. Make check or money order payable to Credit and Collection Section. Write the case, citation and/or account number on your check or money order. Send to:

    FINANCE CREDIT AND COLLECTION SECTION
    2525 NW 62ND ST STE 4301
    MIAMI, FL 33147

    Processing time is 15 business days when paid by cashier's check, attorney's trust account, IOTA check or money order drawn on the United States Postal Service, Western Union or American Express. Cash and online payments are not accepted. Processing tine for other forms of payment begins 30 days after payment has been made.

  • Condominium Partial Releases

    This is similar to the concept of the Special Release, but a Condominium Partial Release applies to condominium units or townhouses where a lien placed on the Homeowners' Association (HOA) for common grounds/elements violations impacts the title of the units within the development.

    This service is only available in cases where the specific unit is free of violations/liens, and where the building within which the unit is located has no open (meaning not-in-compliance) unsafe structure violations.

    In order to apply for the Condo Partial Release, the applicant must present two items, in addition to paying a $1,000 processing fee:

    1. A letter from the HOA stating that the HOA is not able to provide any documentation to release the liens
    2. A copy of the recorded HOA resolution document stating the unit's percentage of responsibility

    The process to obtain a Condominium Partial Release has four steps:

    1. The applicant applies for a Condominium Partial Release Payoff and submits the required paperwork and $1,000 fee, broken down as follows:
      • $500 for the actual Partial Release Document, plus
      • $500 to research two folios minimum at $250 per folio
      • Fee may increase by $250 per additional folio
      • 3 folios = $1,250; 4 folios = $1,500
    2. Credit and Collection Support Staff research the HOA folio and the unit's folio, and return a prorated payoff for the unit’s share of the liens placed on the common grounds of the HOA
    3. The applicant pays the unit’s prorated payoff fee, including a copy of the prorated payoff letter
    4. Credit and Collection Support Staff prepare and record a partial lien release for the requested unit 30 days after payment 

    Refund Policy:

    • Should research reveal violations on the property, or open, non-compliant, unsafe structure violations in the unit’s building, the property is ineligible for the release
    • Research fees are non-refundable
    • The $500 Partial Release Document fee can be returned
    • Refunds take six weeks

    Send all correspondence to:

    FINANCE CREDIT AND COLLECTION SECTION
    2525 NW 62ND ST STE 4301
    MIAMI, FL 33147

  • Special Limited Release of Lien on Foreclosed Properties

  • Collection Letter for Deceased Family Member

    If you have received a collection letter from Miami-Dade County's Credit and Collection Section for a family member who has passed away, please submit the death certificate, your contact information and a copy of the collection letter received from us for further processing. If you have additional questions, you may contact us at 786-469-5200.

    Send the three items by:

    Credit and Collection Section
    2525 NW 62nd St., Suite 4301
    Miami, FL 33147

  • Bankruptcy

    If you have received a collection letter from tge Credit and Collection Section about a debt that you included in a Chapter 7, 11 or 13 bankruptcy filing, please submit the following with your contact information:

    For Chapter 7 discharged cases:

    1. Filing notice of Chapter 7 bankruptcy case, meeting of creditors and deadlines
    2. Schedule F (listing of creditors)
    3. Discharge of debtors
    4. Copy of collection letter you received from us

    For Chapters 11 or 13 discharged cases:

    1. Filing notice of Chapter 11 or 13 bankruptcy case, meeting of creditors and deadlines
    2. Schedule F (listing of creditors)
    3. List of creditor payments and dates made by trustee
    4. Discharge of debtor
    5. Copy of collection letter you received from us

    For bankruptcy cases that have not been discharged:

    1. Filing notice of Chapter 7, 11 or 13 bankruptcy case, meeting of creditors and deadlines
    2. Schedule F (listing of creditors)
    3. List of creditor payments and dates made by trustee (Chapter 11 or 13)
    4. Copy of collection letter you received from us

    Send the documents by:

    Credit and Collection Section
    2525 NW 62nd St., Suite 4301
    Miami, FL 33147

  • Information and Documents Needed to Contact the Section

    By Phone:

    • Have the collection letter sent to you when you call to reference your account number

    By Email or Fax:

    • Provide your phone number with the best time to call you
    • Include a copy of the collection letter sent to you

Related Documents

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To request materials in an accessible format, or if you require special accommodations, please contact our ADA Coordinator:

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Phone Number(s)

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Locations and Hours

  • Dr. Martin Luther King Office Plaza

    2525 NW 62nd St, Miami, FL 33147
    Suite 4301
    786-469-5200
    Monday
    8:00 a.m. - 7:00 p.m.
    Tuesday
    8:00 a.m. - 7:00 p.m.
    Wednesday
    8:00 a.m. - 7:00 p.m.
    Thursday
    8:00 a.m. - 7:00 p.m.
    Friday
    8:00 a.m. - 7:00 p.m.
    *Walk-in hours are 8 a.m. to 3 p.m.
Tax Collector
Peter Cam, Office Director

Tax Collector's Office
200 NW 2nd Avenue, Miami, FL 33128
311311

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