From 2023 to Today

The County Tech Journey

To achieve the activities within the key focus areas, Miami-Dade County recognizes the need for its technology and infrastructure to keep pace with AI advancements leveraging AI solutions effectively across County operations to enhance services. Therefore, ITD has adopted a phased approach to AI technology maturity and strategy, ensuring responsible implementation while maximizing value. This structured technology approach aligns with industry-leading research, including Deloitte's "Empowering Government with Generative AI" and Gartner's "Artificial Intelligence Primer."

The County’s IT Department has focused on this phase prior to the submission of the first report to the Board of County Commissioners in April of 2024. This initial phase was focused on preparing the enterprise for widespread adoption of Generative AI. Key activities included:
- County GenAI Strategy: Established cross-departmental AI Advisory Workgroups defining a strategic vision for AI, aligning initiatives with County objectives, explored workforce development opportunities, and developed a process to identify high-priority use cases.
- Training and Upskilling: Established partnerships with national partners and local academic anchor institutions to prepare training programs to equip employees with the skills and knowledge they need to work with AI technologies.
- Innovating with GenAI: Conducted an iterative R&D process to prototype and test use cases to address specific challenges and developed a model to receive community feedback.
- GenAI Model and Governance: Established a governance framework for AI, including policies, procedures, and security guidelines to ensure responsible and transparent AI deployment.
- Technology and Data Foundations to Enable GenAI: Developed the necessary data infrastructure to support AI, including security, data pipelines and anonymization, and integration policies.
This next phase for the County will focus on R&D, testing and scaling successful AI implementations that create tangible benefits for County residents and employees. Key activities include:
- Building and Deploying GenAI Solutions: Deploying AI solutions to improve and enhance services across County departments.
- Process Reimagination with GenAI: Evaluating existing processes and workflows, and redesigning them with AI to enhance efficiency, productivity, and service delivery.
- Application Modernization with GenAI: Modernizing existing County applications with AI to enhance functionality, improve user experience, and automate tasks.
- Data and Cloud Transformation: Implementing modern data management practices, including data governance, data quality, and data integration, to ensure that AI systems have access to reliable and high-quality data. Leveraging cloud technologies to support AI infrastructure and data management, enabling scalability, flexibility, and cost-effectiveness.
This final stage is focused on optimizing AI systems, driving innovation, and creating a sustainable competitive advantage for the County. Key activities include:
- Business Model Transformation and Process Improvement: Deploying AI solutions to improve and enhance services. We will be driving innovation through process improvement practices to optimize AI solutions, enhance performance, and ensure we adapt to the changing needs of County operations.
- GenAI Risk Management and Governance Operations: Establishing risk management and security governance processes to monitor AI systems and mitigate potential risks.
- AI/ML Operations (AI/ML Ops): Automating and streamlining the deployment, monitoring, and maintenance of AI and machine learning models to improve efficiency and reliability.
- Data Operations: Providing managed services for data management, including data quality, data integration, and data governance, to ensure that AI systems have access to high-quality data.
- Cloud and Application Managed Services to Support GenAI: Offering managed services for cloud infrastructure and applications to support AI systems, ensuring scalability, security, and reliability.

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