Setting up a miamidade.gov Portal account and troubleshooting issues

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• Why should I sign up for a miamidade.gov account?

  Creating a profile in the Miami-Dade portal lets you get your Miami-Dade County information tailored to you based on preferences you choose.  

  When creating your profile, you can choose to receive:

  • Miami-Dade County's Weekly News newsletter
  • Grants newsletter
  • Legal Ads/Public Notices newsletter
  • Recycling alerts
  • Marina alerts
  • Emergency alerts
  • Transit Rider alerts

  Through your Miami-Dade portal account, you can also:

  • Link your Water & Sewer account
  • Access the Transportation & Public Works Permit Application
  • Apply for a new, replacement or renew your EASY Card, or check the status of an application

  More enhancements are expected in the future to improve the customer experience and expand access to more County services.

• How do I create a Portal account

  To create a miamidade.gov Portal account, visit the login page and select "Sign up now." 

• How do I update my Portal profile?

  To change the name, phone number or mailing address on your profile, follow these steps:

  • Log in to your miamidade.gov Portal account
  • Select "Update Profile" from the "Update Your Profile" tile
  • Next, select the “Change My Contact Information” button
  • Follow the 2-step verification process
  • Then, make your changes

• How do I change/update the email address on my Portal profile?

  • Log in to your miamidade.gov Portal account
  • Select "Update Profile" from the "Update Your Profile" tile
  • Next, select “Change Email/Login”
  • Then, make your changes

  If logging in is not possible, try selecting "Forgot your password" to reset your password.

• How do I unsubscribe from alerts and emails?

  • Log in to your miamidade.gov Portal account
  • Select "Content P{references" from the "Update Your Profile" tile
  • Make your changes
  • Then, click the "Update Preferences" button

• How do I close my Portal account

  Please email [email protected] and include your name, phone number and email associated with the account.

• I’m an existing Water & Sewer customer. Can I continue to pay my water bill online?

  Yes, you will continue to use the same account to sign on to the Water & Sewer Self-Service account application and other online Miami-Dade County services.

• Can I use this account to apply for job openings?

  To access the job openings system, you need to create an account or click 'forgot password' on the job openings system's login page, which is different from the login page accessed by clicking "Login" at the top right of www.miamidade.gov. 

• Can I sign up for a new miamidade.gov account?

  Yes, please visit the login page and select "Sign up now" to create an account. A miamidade.gov account lets you subscribe to Miami-Dade County newsletters and alerts, access online County services and more.

• I’m having issues accessing or logging on to my miamidade.gov account. How can I request assistance?

  You may email the Miami-Dade 311 Contact Center to ask questions about your account and access miamidade.gov resources and services. Include your full name, the email address on the account and a contact phone number. The 311 Contact Center is open Monday through Friday from 7 a.m. - 7 p.m. and on Saturdays from 8 a.m. - 5 p.m. The Answer Center is closed on Sundays and holidays.
  
  Please Note: Miami-Dade 311 cannot help you reset your password or recover your account.

• I am having trouble accessing the login screen, page states access forbidden. What can I do?

  Security detection might have detected suspicious activity on the device being used to access the login. Send an email to [email protected], providing the following:

  • Date and time of at least one of your attempts to access the login page
  • User’s IP address on the affected device by visiting this website https://whatismyip.org/ or a similar tool
  • Name, phone number, and email associated with the account