County AI Priority Projects

Based on our organizational assessment, we have identified several high-priority AI projects that align with County goals and offer significant potential for improving services and operations. All AI use cases will be released for public testing and feedback at the Future-Ready Innovation Labs. Additional information on how to implement best practices for AI, visit the Employee Policies and Guidelines.

- Public Benefit AI Assistant: Aiding residents in identifying and applying for public benefit programs.
- Agentic Customer Experiences: AI-powered experiences that can act on behalf of a customer for 311 service requests.
- AI-powered Contract Management System: Solution that streamlines and automates key aspects of contract management.
- Vendor Assistance Chatbot: Solution that provides those looking to do business with the County with tailored information regarding rules, regulations, and processes.
- AI-powered Predictive Maintenance: Solutions that streamline the preventative maintenance of assets.
- Crowd Management and Patron Flow: Leveraging AI analysis of CCTV for real time updates on special events, crowd assistance, and transportation operations support.
- MIA Environmental Analytics AI Tool: Solution to enhance environmental data management and gain insights for staff and patrons.
- Housing Special Assessment Loan Assistance Pilot: Solution to streamline the loan process utilizing Microsoft Copilot and partnership with Google.org CiviForm to automate steps and reduce the backlog of loan requests.
- HR Employee Resource Chatbot: Chatbot resource to answer common questions related to employee rules and benefits.
- SPD AI Assistant: A 24/7 virtual assistant for procurement staff, providing interactive, context-sensitive guidance on complex processes, ensuring consistent policy application, and aiding new hire training.
- Where Assistant: Generative AI experience created with ESRI relating to mitigating extreme heat featuring mapped data (water fountain locations, tree coverage, and more).
- Self-Service AI Assistant Interact Voice Response (IVR): Cisco Virtual Agent application utilizing Google AI as a resource to answer questions related to WASD customer service.
- Strive 305 Bot: AI Assistant with information on how to start a business, how to work with the County, and more.
- Pawfect Match: Chatbot tool that provides pet recommendations from shelter based on adopter preferences.
- Back Office Efficiency AI Solutions: Leveraging AI to analyze contracts, long documents, SOPs, Cyber Security Scans and Reviews using Microsoft Azure and Copilot Git Hub to reduce process time.

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Interest Categories

Online Services

News & Social Media

Create a new miamidade.gov account

Elected Officials

County Agencies

Public Records & Open Data

Employee Information

My Employee Portal

County AI Priority Projects

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