Group Medical
As an eligible Miami-Dade County employee, you may enroll yourself and eligible dependents for coverage in one of the offered medical plans. A Point of Service (POS) plan allows you to receive services from an in-network or out-of-network provider of your choice. If you choose an out-of-network physician, your healthcare services will be subject to the plan deductible and co-insurance provisions.
A Health Maintenance Organization (HMO) provides a wide range of healthcare services to you on a prepaid basis. Under this plan, you receive medical services at no cost or for moderate co-payments without deductibles or claim forms. Open the drop‑down menu below to review the Aetna Summary of Benefits and Coverage for each of the County’s medical plans.
Important Update: New Healthcare Administrator for Employees
This resource guide includes important tips, tools, links, and information related to Aetna Health Plans and programs to support employees and their families during the 2026 transition.
For additional information about your plan benefits and frequently asked questions, please visit the Aetna site.
Don’t Forget About SmartShopper
As you transition to your new Aetna health plan, you'll continue to have access to SmartShopper, a free benefit that helps you save money on healthcare and earn cash rewards for choosing high-quality lower-cost facilities for eligible medical services.
Before scheduling common procedures like imaging, lab work, outpatient surgery and other eligible services, check SmartShopper to compare facilities. When you choose a qualifying facility and complete your service, you'll earn a cash reward, putting money back in your pocket while helping you make informed healthcare decisions.
Getting started is easy. If you have not used SmartShopper during this calendar year, you'll need to create a new SmartShopper account now that your health plan is administered by Aetna. Once your account is created, you can sign in anytime using your email address and password to shop for eligible services, save on healthcare costs and earn cash rewards.
- Create your account and start shopping, saving and earning
- SmartShopper instructions
View Your Current Benefits
- Log in to INFORMS
- Select the Employee Self-Service tile
- Then select the Benefit Details tile
Phone Numbers
1-833-704-0009
Aetna Onsite Reps
305-375-5306
Website

People and Internal Operations
Raimundo "Ray" Delgado
Stephen P. Clark Center
111 NW 1st Street,
Suite 2401
Miami, FL 33128
305-375-5893
