Professional Development Clinics

This 2½ hour class provides the fundamentals and a roadmap to handle conflict the management way. Topics include how to identify and handle the most common types of difficult people, what motivates difficult behavior, why people may be resistant to new ideas and opinions, how you can be a catalyst for change in difficult behavior, most effective resolution mindset, importance of sight, sound, and words, and which behaviors are the healthiest style that leads to success.

Leadership Competency: Problem Solving and Technical Credibility

This 2½ hour class provides proven techniques to solve problems in a creative and constructive manner. Topics covered include 20 Problem Solving Tips and 50 Problem Solving Strategies Listed by 9 Types. A Case Study on Problem Solving is provided to further engage participants in learning how to problem solve a critical situation. If time permits, a second case study on a similar theme will be provided. This course is targeted for mid-management and first line supervisory personnel.

Leadership Competency: Problem Solving and Technical Credibility

This 2½ hour clinic provides a starting point in the development of performance measures. Topics covered include a review of Miami-Dade County's Strategic Planning Model, Vision Statement, Mission Statement, Guiding Principles and Strategic Themes. Additional topics that are covered include the Strategic Area Goals, Outcomes and Strategies, Objectives, Action Plans, Processes and Actions. The linking of Performance Measures, Types of Performance Measures, Strategic Alignment, Strategic Management Framework, and Planning process complete the course agenda for this clinic. A class activity on developing performance measures for the employee's department is provided to further engage participants in learning how what they do tie into their department's business plan. This course is targeted for mid-management and first line supervisory personnel.

Leadership Competency: Performance Management and Results Orientation

This 2½ hour clinic outlines the importance of documenting employee performance and how to do it effectively. The FOSA (Facts, Objectives, Solutions, Actions) methodology is used as the basis for documenting performance-related issues. Topics also include writing an effective Record of Counseling, a Disciplinary Action Report, and a Commendation Letter. Case studies are used to reinforce effective writing based on solid, factual documentation in the areas of discipline and recognition. This course is targeted for mid-management and first-line supervisory personnel.

Leadership Competency: Developing Others

This 2½ hour class provides a foundation on the importance of recognizing employees. Topics covered include 4 types of employee recognition, closing the employee recognition gap, 7 principles for successful employee recognition, the power of positive employee recognition, 5 tips for effective employee recognition, avoiding employee recognition traps, how leaders make people feel important through rewards and recognition, and the County’s recognition programs. A sample of an employee recognition survey handout will be provided. This course is targeted for mid-management and first line supervisory personnel.

Leadership Competency: Teamwork and Group Leadership

This 2½ hour clinic provides a better understanding on how to have an effective employee engagement strategy. The major focus is to engage, enable, and motivate employees during changing times. Learn best practices on employee engagement from national surveys and questionnaires including the top drivers of engagement. Self-assessments supplement the material covered in the clinic.

Leadership Competency: Teamwork and Group Leadership

This 2½ hour class provides a roadmap in building a highly effective team. Topics include The culture of teamwork, six keys to a winning team, elements of teamwork, characteristics of a effective and ineffective team, trouble signs, Results Oriented Government and teamwork, and a recipe for successful implementation of teamwork.

Leadership Competency: Teamwork and Group Leadership

This full day class provides a methodology of how to enhance your leadership capabilities. Topics covered include Four Categories of Leaders, Influence, Priorities, Integrity, Creating Positive Change, Problem Solving, Attitude, People, Vision, Self-Discipline, and Staff Development. Self-Assessments and Case Studies are provided to further engage participants in learning excellent examples in leadership behavior. This course is targeted for mid-management and first line supervisory personnel.

Leadership Competency: Ethics, Integrity, and Honesty

This full day class provides an introduction to Lean Six Sigma, with a special focus on the DMAIC (Define, Measure, Analyze, Improve, and Control) problem-solving method. Attendees will learn key analytical tools such as line graphs, histograms, Pareto charts, cause-and-effect diagrams, brainstorming, and how and when to use each one. A case study will demonstrate how these techniques were used to help solve a real challenge faced by a County department. Attendees completing the class will receive Yellow Belt Certification.

This 2½ hour class provides an effective way in conducting meetings. Topics include Understanding and preparing to use six steps that will make a meeting work which are 1) Choosing to a hold a meeting, 2) Constructing an agenda, 3) Selecting participants, 4) Managing the meeting, 5) Closing the meeting, 6) Keeping up the momentum.

Leadership Competency: Business Acumen and Entrepreneurship

This 2½ hour class provides senior management the training they need to conduct performance evaluations on senior staff and to develop future goals and objectives that they will be evaluated on during the rating period. Topics covered include The concept of Results Oriented Government and the Vision Statement, Mission Statement, Guiding Principles, Strategic Themes, County’s Strategic Plan, Department’s Business Plan, Individual Goals and Objectives, Components of a Business Plan, Management Performance Appraisal and its process flow, How I will be measured in the MPPA, ownership and accountability that employees have in meeting their department’s goals and objectives, and the available resources to implement this process.

Leadership Competency: Performance Management and Results Orientation

This 2½ hour clinic provides a methodology on how employees can advance their careers with smarter networking with their colleagues. Learn how to build relationships that bring targets and deadlines within reach. The ability to persuade decision makers to champion your initiatives is also covered. Most importantly, learn how to navigate through office politics and collaborate more effectively with colleagues.

Leadership Competency: Organizational Agility & Influencing & Negotiating

This 3½ hour class provides a better understanding and appreciation of age diversity. The major focus is to learn practical ideas on how to attract, motivate, and keep great employees of all age groups. Learn to understand the unique needs and wants of each generation and how best to leverage them into a well-rounded, productive workforce. Case studies supplement the material covered in the class.

Leadership Competency: Teamwork and Group Leadership

This 2½ hour clinic provides a methodology on how employees can advance their careers with smarter networking with their management. Learn how to build relationships that bring targets and deadlines within reach. The ability to persuade decision makers to champion your initiatives is also covered. Most importantly, learn how to navigate through office politics and deal with new or challenging bosses.

Leadership Competency: Organizational Agility & Influencing & Negotiating

This full day class explores the importance of every County department developing and implementing a marketing plan. The primary focus is to help departments define their value and communicate that value to their customer base. Learn about the challenges and benefits of developing a marketing plan as well as developing a marketing plan outline. Several activities supplement the material covered in the class.

Leadership Competency: Business Acumen & Entrepreneurship

This 2½ hour class provides a basic understanding of how to properly motivate employees and delegate work in an effective manner. Topics covered include Purpose, Principles & Learning, Secret on Motivation, Common Goals & Desires, Common Myths, Basic Principles to Remember, Steps You Can Take. Topics covered for Delegation include: Definition, Why Delegate, Why We Don’t Delegate, Trust and Delegation, The “Hand-Off”, Effective Delegation, Proper Delegation, Tasks Not To Delegate, Steps of Successful Delegation, and Levels of Delegation. A Case Study on Motivation is provided to further engage participants in learning how to deal with motivational issues. This course is targeted for mid-management and first line supervisory personnel.

Leadership Competency: Developing Others