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311 Contact Center

The 311 Contact Center answers over 1.5 million calls and 30,000 emails annually, providing a fast, simple and convenient way for residents to get information on local government services.

  • The center operates Monday through Friday from 7 AM to 7 PM and Saturday from 8 AM to 5 PM. 
  • The center is closed on Sundays and County holidays.
By dialing one easy-to-remember number, 311, residents get one-on-one personal customer service in English, Spanish or Creole.
Service Request Processing

The Center processes over 330,000 service requests annually for numerous County and City of Miami Departments and provides self-service options for residents to report issues via the 311Direct page online at miamidade.gov or on the 311Direct mobile app available for Android and iPhone users.

In-Person Service Centers

In order to make government information and resources more accessible to residents, the 311 Contact Center operates three Service Centers conveniently located at the South Dade Justice Center, Miami-Dade Permitting and Inspection Center, and North Dade Justice Center.  Residents receive in-person information and referral, as well as the ability to obtain direct services such as Baby Stroller Parking Permits, animal tags, bus passes, and Golden Passports. 

24/7 Rumor Control Hotline

311 provides valuable services during emergency activations such as hurricane preparation, response and recovery.  311 becomes a 24/7 rumor control hotline during activations for the County providing accurate information to residents. Additionally, 311 increases governments’ ability to respond to unanticipated events by steering non-emergency calls away from 911, preserving the availability of the emergency system for callers truly in need of immediate response.