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How to send commissary items to inmates

In order to send pre-packaged gifts to inmates, please visit the iCare website and enter Miami Dade to select the facility.

How to place an order with iCARE:

  • If you are already logged in, please go to the home page and select your category you would like to shop from.
  • Click on the "Find an inmate" button and enter the first or last name or inmate number. To perform a name search, you must enter at least 3 characters. Click the search button.
  • Select the appropriate inmate by clicking the "Select and add" button that appears next to the inmate name.
  • The inmate name you selected will appear on the page. Select the quantity and gift message you would like to offer. If all information is accurate, select "add to cart."
  • On the upper right hand side of the screen, you will see the bag you have just added to your cart.
  • Click "Proceed to checkout" to enter in your payment information.
  • Please enter in your credit card and billing information and click "Next" at the bottom of the screen.
  • Review the Terms and Conditions and check off the button.
  • Click "Submit My Order" to complete your purchase. Do not click this button more than once to ensure you card is not charged more than once.

It may take up to 30 minutes for your order to process after the button is clicked. You will receive an email confirming your order. Click on the link provided to track the status of your order.

You can also use your order number and email address in the order status section of the website.