Important MetroConnect service updates went into effect Feb. 1, 2026. Read our Frequently Asked Questions to learn more about standardized service hours, new fares and zone adjustments.
Download the mobile app via the Apple Store or Google Play and fill out your account information. You can also call 786-321-5842 to set up your account over the phone.
Once your account is set up, follow these steps to get started:
Enter your pick-up/drop-off address When prompted, enter the address of your pick-up and drop-off locations in order to see your pickup time options. Choose your preferred pick-up time.
Meet your driver Check the estimated time of arrival (ETA) to know when your driver will be pulling up. Easily track the vehicle’s progress in real time in the app. Your pick-up spot may be within a short walking distance of your current location, but don’t worry, we’ll give you details on exactly where to meet your driver. Use the directions in the app to follow the dotted line and arrive at your meeting point.
Enjoy the ride Use your MetroConnect app to track your route and see the ETA to your destination.
The standard fare is $3.75 per trip. Payment must be completed at the time of reservation through the MetroConnect App using Visa, MasterCard, American Express, or Discover. Trips will not be scheduled until payment has been successfully processed. Cash payments are not accepted for this service. A discounted fare of $1.50 applies to all MetroConnect trips that originate from or terminate at a transit hub.
No. MetroConnect does not accept EASYCards as a form of payment. This includes the Golden Passport, Veterans Passport, discounted fare cards, and the STS EASY Card.
Riders must be 16 years of age or older. Children under the age of 16 must be accompanied by a paying adult 18 years or older.
Yes, MetroConnect has vehicles that are wheelchair accessible.
Yes, but remember that MetroConnect vehicles are a shared space. We ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag.
Yes, you can bring up to two additional riders with you, however each rider must pay the full $3.75 fare.
No, MetroConnect is an on-demand service. Only book your ride when you’re ready to be picked up.
No, eating and drinking while riding is not permitted. Help us keep our vehicles clean and avoid bringing food and drinks on board.
Drinking alcohol and carrying open containers of alcohol in vehicles is strictly prohibited and against the law.
No. Smoking of any kind is prohibited, including e-cigarettes, vaporizers or smokeless cigarettes.
Yes, service animals are welcomed.
The MetroConnect vehicles can be identified by the MetroConnect logo on the door.
No. Once you start a MetroConnect ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.
Yes. Select the Favorites tab in the app menu, tap Set Home Address or Set Work Address, and type in the address of your preferred location. You will be able to select from your Favorites each time you request a ride with MetroConnect.
When logging in, first make sure you are using the exact email address that you used to set up your MetroConnect account. To reset your password, first open the app and select “Log me in.” In the password box, select “Forgot your password?” and follow the prompts. For further assistance, email [email protected].
Select the History page in the app menu to view past rides and purchases.
Re-book directly in your app, then send us an email at [email protected] describing the incident so our team can investigate. You can also reach Via’s Live Support Team directly by replying to any in-app message or by calling 786-321-5842. Via customer service can cancel any ride and assist in re-booking.
Send an email to [email protected] with a description of the missing item.
You can submit feedback by logging into the MetroConnect APP, going to the “Contact Us” section and submitting questions and service feedback. You can also send feedback via email to [email protected].
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