Free Uber program now live for Metrobus riders impacted by changes with Better Bus Network service

Miami-Dade County’s Department of Transportation and Public Works (DTPW) announces that a free Uber solution is now live and accessible for MetroBus riders who were impacted by the rollout of the recently launched Better Bus Network. After the launch in November, Miami-Dade County has collected significant feedback from riders and other stakeholders and recently announced a set of solutions to support those impacted by route changes, including an Uber voucher program, expanded MetroConnect service, continued partnerships with municipalities, and additional community listening sessions.

"Since the launch of the Better Bus Network, we have been listening closely to our riders and bus operators alike, collecting feedback on wait times, ease of access, and alternative mobility options," said Mayor Levine Cava. "While many riders have seen increased reliability on their routes, we understand the need for accessible transportation options for all. We are excited to roll out these additional measures as a testament to our commitment to transit users, ensuring no one is left behind as we refine and improve our public transportation system."

The Uber service, aimed at providing service support where Metrobus routes have been altered, will be available on the following routes:

• The discontinued section of (old) Route 135 - Miami Lakes Drive to Golden Glades
• (Old) Route 42 - Opa-locka Tri-Rail Station to the Miami Intermodal Center (MIC) and from the MIC to Douglas Road Metrorail Station.
• Discontinued section of Route 104 - Dadeland North to Miami Dade College Kendall along SW 88th St, SW 87^th Ave, SW 104^th St, SW 97^th Ave, SW 112^th St, SW 112^th Ave, SW 104^th
• Discontinued section of (old) Route 2 – NW 84^th St to 163^rd St Mall
• Discontinued section of (old) Route 16 – NE 79^th St to 163^rd St Mall
• Portion of (old) Route E – Golden Glades to Aventura, including 192^nd St in Sunny Isles

The Uber voucher program will provide residents with a convenient and reliable alternative during the transition to the new Better Bus Network - ensuring continued access to essential services and destinations - and cover up to $25 of the ride.

Riders with access to a smartphone will be able book a ride online or by using the app.

For customers without access to a smartphone, rides can be requested by calling DTPW Customer Service at 786-469-5555. Customer service will be available seven days a week from 6 a.m. to 10 p.m. beginning the first week of January. From now until December 31, customer service will operate Monday through Friday from 6 a.m. to 10 p.m. and be closed on Christmas Day, Monday, Dec. 25, and on New Year’s Day, Monday, Jan. 1. Wheelchair-accessible service is coming soon and will be available in January. Once available, riders will call 305-871-1111 during the bus route’s service hours.

DTPW continues engaging with cities and municipalities so that local transit services can address gaps in coverage and better connect to Miami-Dade Transit services, as well as scheduling additional outreach sessions in affected communities to gather real-time feedback. These sessions are a crucial part of the ongoing refinement of the BBN 1.0 version, reflecting the County's commitment to a dynamic and responsive public transportation system. Dates will be announced soon.

For more information on the Uber voucher program, expanded MetroConnect, and upcoming community sessions, residents can visit Better Bus SHIFTS into Gear.