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Filing a discrimination complaint on Transit

The Transportation and Public Works Office of Civil Rights and Labor Relations is responsible for the following:

  1. Monitoring complaints investigated by the field to ensure their resolution.
  2. Ensuring that complaints are investigated and a finding issued within 60 days of receipt.

If you believe you have been discriminated against by a public transit provider, you may file an administrative complaint by phone or mail. To mail a complaint, print and fill out the Title VI Complaint Form. Complaints should be filed within 180 days of the alleged violation.

You may file formal complaints with other State or Federal agencies, or seek private counsel for complaints alleging discrimination. This administrative process does not provide for remedies that include punitive damages or compensatory pay for the complainant.

Every effort will be made to obtain early resolution of complaints at the lowest possible level. The option of informal mediation meetings between the affected parties and the investigator may be utilized for resolution, at any stage of the process. 

Related Documents

ADA Disclaimer

To request materials in an accessible format, or if you require special accomodations, please contact our ADA Coordinator:

Phone Number(s)

Email / Mail

Locations and Hours

Related Services

Transportation & Public Works

Alice N. Bravo, P.E., Director

Overtown Transit Village North
701 NW 1st Court, Miami, FL 33136
786-469-5675786-469-5675

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