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Filing a discrimination complaint on Transit

The Transportation and Public Works Office of Civil Rights and Labor Relations is responsible for the following:

  1. Monitoring complaints investigated by the field to ensure their resolution.
  2. Ensuring that complaints are investigated and a finding issued within 60 days of receipt.

If you believe you have been discriminated against by a public transit provider, you may file an administrative complaint by phone or mail. To mail a complaint, print and fill out the Title VI Complaint Form. Complaints should be filed within 180 days of the alleged violation.

You may file formal complaints with other State or Federal agencies, or seek private counsel for complaints alleging discrimination. This administrative process does not provide for remedies that include punitive damages or compensatory pay for the complainant.

Every effort will be made to obtain early resolution of complaints at the lowest possible level. The option of informal mediation meetings between the affected parties and the investigator may be utilized for resolution, at any stage of the process. 

  • Title VI Information

    Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." (42 U.S.C. Section 2000d).

    The Federal Transit Administration works to ensure nondiscriminatory transportation in support of our mission to enhance the social and economic quality of life for all Americans. The FTA Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure the non-discriminatory provision of transit services.

  • Limited English Proficiency

    The federal government and those receiving assistance from the federal government must take reasonable steps to ensure that persons of Limited English Proficiency (LEP) have meaningful access to the programs, services and activities of those entities.(Executive Order 13166)

    Persons who do not speak English as their primary language and who have a limited ability to read, speak, write or understand English can be limited English proficient, or "LEP".

    These individuals may be entitled to language assistance at no cost to them with respect to a particular type of service, benefit, or encounter.

  • Appeals

    If the department concludes that the respondent is in compliance with laws/regulations and the complainant disagrees, the complainant may, if dissatisfied, file an action with the Federal Transit Administration (FTA).

Online Options

Phone Number(s)

Email / Mail

Locations and Hours

  • Overtown Transit Village North

    701 NW 1st Court, Miami, FL 33136
    Monday
    8:00 a.m. - 5:00 p.m.
    Tuesday
    8:00 a.m. - 5:00 p.m.
    Wednesday
    8:00 a.m. - 5:00 p.m.
    Thursday
    8:00 a.m. - 5:00 p.m.
    Friday
    8:00 a.m. - 5:00 p.m.

Related Services

Transportation & Public Works
Alice N. Bravo, P.E., Director

Overtown Transit Village North
701 NW 1st Court, Miami, FL 33136
786-469-5675786-469-5675

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