Accessible (ADA) Transit Services

Important Message: Masks are no longer required while riding Miami-Dade Transit, including STS vehicles as per current federal guidelines. However, Miami-Dade County encourages those with underlying conditions, anyone feeling symptomatic, or testing positive for COVID-19 to wear a mask as a continued health precaution. 

Accommodations are made for people with disabilities to access and ride Metrobus, Metrorail and Metromover. 

Accessible services include parking, elevators, platform tactile tiles, raised lettering and Braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and Telecommunications Devices for the Deaf. 

If you feel you have been a victim of discrimination or have been denied or excluded from benefits because of your disability, you may file a complaint online no later than sixty (60) calendar days after the alleged violation.

You can also download the form and send it by fax, email or mail. The average response time for an ADA grievance is fifteen days.

Related Documents

ADA Disclaimer

To request materials in an accessible format, or if you require special accommodations, please contact our:

Phone Number(s)

Email / Mail

Locations and Hours