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Accessible Transit Services

Accommodations are made for people with disabilities to access and ride Metrobus, Metrorail and Metromover. 

Accessible services include parking, elevators, platform tactile tiles, raised lettering and Braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and Telecommunications Devices for the Deaf. 

Report problems online if you have any issues with services. You can also download the form and send it by fax, email or mail. The average response time for an ADA grievance is fifteen days.

  • Metrobus

    Persons using wheelchairs have priority boarding and exiting Metrobus. Wheelchair lifts or ramps permit both inboard and outboard facing. Ask the bus operator if you need assistance in boarding and/or alighting as well as in securing your wheelchair or mobility aid.

    Stop announcements are made either via a recording in the Public Announcement system or by the bus operator. In addition, bus operators will announce any stop, transfer points, large intersections and major destinations upon request.

    If a Metrobus is full to capacity, its ramp or lift is inoperable, or both wheelchair securement locations are occupied, back-up accessible transportation service will be made available if the headway between buses exceeds 30 minutes.

  • Metrorail

    All Metrorail stations are accessible to individuals with disabilities, including those who use wheelchairs and other mobility aids.

    Metrorail’s Public Announcement system will inform passengers whenever elevators are out of order, and in which stations. If a passenger with disabilities enters a Metrorail station and finds that the elevator to the station’s platform is out of order, the department will provide back-up accessible service within 30 minutes upon request.

    To receive that accommodation, passengers must contact the Custom Protection Officer (CPO) at the station entrance and request back-up transportation. If the passenger is at the platform level, they must board the train to the next station with a functioning elevator and request accessible back-up transportation from the CPO upon arrival.

    Metrorail riders with a state-issued parking permit or license plate for people with disabilities may park free in spaces designated for disabled riders.

  • Metromover

    If a passenger using a wheelchair or mobility aid enters a Metromover station and finds an inoperable elevator, the department will provide back-up accessible service within 30 minutes upon request.

    To request and receive back-up accessible service, passengers must use the call box provided at the entrance of the station or adjacent to the elevator.

  • Special Needs Emergency Evacuation

    Miami-Dade residents who require daily skilled nursing care, assistance with daily living, or have life-saving medical equipment dependent on electricity should register for the Special Needs & Emergency Evacuation Assistance Program for transportation and/or shelter assistance in case of hurricanes or other disasters.

  • Service Animals

    Service animals are allowed to board Metrobus, Metrorail, Metromover and STS, as long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in service.

    Bus Operators or Custom Protection Officers (CPO) may ask any passenger if their animal is a service animal and/or which tasks it is trained to perform, but cannot require certification or identification for service animals. Documentation that the service animal is trained is not a precondition for providing service to an individual accompanied by a service animal. [FL Statutes - Chapter 413 (a)].

    Under Miami-Dade County's Leash Law, all service dogs must wear a leash.

    • Persons with disabilities who use service animals are allowed to board the bus/rail with the service animal provided that the animal does not pose a direct threat to the health and safety of others or cause a significant disruption in the service (a service animal that barks or growls at other passengers).
    • Service animals must remain at the owner's feet or on the owner's lap. A service animal cannot sit on a vehicle seat.
    • The animal owner is responsible for any damage or soiling caused by the animal.
    • The animal must remain under the owner's control at all times and must not be aggressive towards people or other animals.
  • Elevator Status

    Check for announcements and signs on the status of elevators and escalators at all Metrorail and Metromover stations. If the elevator is not working, back-up accessible transportation is provided within 30 minutes from the request to customers who use wheelchairs or mobility aids from the inaccessible station to the nearest station with an operable elevator or destination station.

    See the security officer to request back-up accessible transportation to the next station.

    Transit procedures developed to maintain lift-equipped vehicles, elevators, and communications systems make repairs a high priority.

Phone Number(s)

Email / Mail

Locations and Hours

  • 311 Service Center North Dade

    15555 Biscayne Boulevard, Miami, FL 33181
    Monday
    7:30 a.m. - 4:00 p.m.
    Tuesday
    7:30 a.m. - 4:00 p.m.
    Wednesday
    7:30 a.m. - 4:00 p.m.
    Thursday
    7:30 a.m. - 4:00 p.m.
    Friday
    7:30 a.m. - 4:00 p.m.
    *Excluding county observed holidays.
  • Herbert S. Saffir Permitting and Inspection Center

    11805 SW 26 Street, Miami, FL 33175
    Monday
    7:30 a.m. - 4:00 p.m.
    Tuesday
    7:30 a.m. - 4:00 p.m.
    Wednesday
    7:30 a.m. - 4:00 p.m.
    Thursday
    7:30 a.m. - 4:00 p.m.
    Friday
    7:30 a.m. - 4:00 p.m.
    *Excluding county observed holidays.
  • South Dade Justice Center

    10710 SW 211 Street, Cutler Bay, FL 33189
    Monday
    9:00 a.m. - 4:00 p.m.
    Tuesday
    9:00 a.m. - 4:00 p.m.
    Wednesday
    9:00 a.m. - 4:00 p.m.
    Thursday
    9:00 a.m. - 4:00 p.m.
    Friday
    9:00 a.m. - 4:00 p.m.
    *Excluding county observed holidays.
  • Stephen P. Clark Center

    111 NW 1st Street, Miami, FL 33128
    Monday
    8:00 a.m. - 5:00 p.m.
    Tuesday
    8:00 a.m. - 5:00 p.m.
    Wednesday
    8:00 a.m. - 5:00 p.m.
    Thursday
    8:00 a.m. - 5:00 p.m.
    Friday
    8:00 a.m. - 5:00 p.m.
    *Excluding county observed holidays.

Related Services

Transportation & Public Works
Alice N. Bravo, P.E., Director

Overtown Transit Village North
701 NW 1st Court, Miami, FL 33136
786-469-5675786-469-5675

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