Transportation Complaints

You may submit a complaint to Miami-Dade County regarding services provided by for-hire transportation companies or taxicabs.

Disclaimer

Transportation complaints and supporting documentation are public records, and these items are subject to disclosure pursuant to Florida's public records laws. The complaints are forwarded to the business as part of the dispute resolution process.

For-Hire Transportation complaints relate to the following service providers:
- Taxicabs – (note: billing complaints and refund requests only)
- Limousines
- Jitneys
- Tour buses
- Private school buses
- Special Transportation Services
Submit a complaint about a taxi driver or cab. If you decide to submit your complaint anonymously, Miami-Dade County staff will not be able to reach out and assist you to resolve your complaint.
- Read about taxicab passenger rights and taxicab rates
Florida Statute 125.69 has been changed and now requires that a code inspector only proceed to investigate an anonymous complaint if the code inspector determines, based only on the information from the complaint, that the violation reported presents an imminent threat to the public health, safety, or welfare or imminent destruction of habitat or sensitive resources. If a code inspector does not have enough information or determines that the information provided does not indicate an imminent threat, then the anonymous complaint will not be investigated.

If you wish to remain anonymous, you understand that your complaint will not be investigated if the code inspector determines they do not have enough information or that the information provided does not indicate an imminent threat.

If you do not want to remain anonymous, an investigation can proceed regardless of whether there is an imminent threat, but you must provide both your name and address.