Transportation Complaints

You may submit a complaint to Miami-Dade County regarding services provided by for-hire transportation companies or taxicabs.

For-Hire Transportation complaints

For-Hire Transportation complaints relate to the following service providers:

  • Taxicabs – (note: billing complaints and refund requests only)
  • Limousines
  • Jitneys
  • Tour buses
  • Private school buses
  • Special Transportation Services

Taxicab complaints

Submit a complaint about a taxi driver or cab. If you decide to submit your complaint anonymously, Miami-Dade County staff will not be able to reach out and assist you to resolve your complaint.


Consumer complaints and supporting documentation are public records, and these items are subject to disclosure pursuant to Florida’s public records laws. The complaints are forwarded to the business as part of the dispute resolution process.

Phone Number(s)

Email / Mail

Regulatory and Economic Resources

Lourdes M. Gomez, Director

Stephen P. Clark Center
111 NW 1st Street,
11th Floor
Miami, FL 33128
305-375-2877 | [email protected]

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