Performance Improvement Projects

Management Planning and Performance Analysis provides high quality, impartial management consulting services at a fraction of the cost of an external consulting firm, while bringing to the table an appreciation for the County's unique operating environment.

Using an assortment of quantitative and qualitative methodologies, we conduct management, operational, organizational and business process reviews that focus on increasing efficiency and effectiveness of public service delivery.

2021
- Community Action and Human Services: Reduce Days to Pay DV Direct Relief
- Internal Services: Increase Vehicle PM Timeliness
- Internal Services: Alternative Fuel Benchmarking Survey
- Solid Waste Management: Reduce Days to Complete Heave Fleet WOs
2019
- Animal Services: Licensing and Citation Review
- Corrections and Rehabilitation: Trends in Inmate Population
- Solid Waste Management: Review of Bulky Waste Sweeps
2018
- Police: Reducing Marked Vehicle Accidents
- Library: Reducing Book Transport Time
- Parks, Recreation, and Open Spaces: Reducing the Days to Procure Zoo Materials
- Parks, Recreation, and Open Spaces: Reducing the Variance in Special Assessment District Budgets
- Community Action and Human Services: A Review of Miami-Dade County's Domestic Violence Programs
2017
- Animal Services: Staffing Analysis and Business Process Review
- Water and Sewer: Vendor Payments - Construction and A&E Services
- Water and Sewer: Vendor Payments - Goods and Services
2016
- Public Housing and Community Development: Homeownership Loan Applications Process*
- Police: ShotSpotter Benchmarking and Data Gathering
- Internal Services: Reducing the Time for Body Shop Repairs*
2015
- Corrections and Rehabilitation: Reduce Incidents Requiring Response to Resistance*
- Corrections and Rehabilitation: Reduce Incidents of Inmate on Inmate Violence*
- Elections: Early Voting Times*
2014
- Fire Rescue: Analysis of Departmental Heavy Fleet Costs and Repairs*
- Animal Services: Response to Animal Bites*
2013
- Finance: Property Tax Refund Process*
- Parks, Recreation and Open Spaces: Backlog of Maintenance and Repair Work Orders*
- Police: Police Vehicle Deployment*
- Public Works and Waste Management: Departmental Capital Projects Process*
- Public Works and Waste Management: Departmental Processing of 311 Calls*
- Public Works and Waste Management: Key Road and Bridge Division Processes*
- Public Works and Waste Management: Analysis of Transfer Costs*
- Regulatory and Economic Resources: Tree Removal Permit Process Review*
- Corrections and Rehabilitation: Court Services Bureau Review
* denotes Lean Six Sigma project
The Management Advisory Consulting Services (MACS) Pool provides expedited management consulting services to County departments.
- Memo from department director
- Attachment A: Road map To access the contract roadmap, which includes an up-to-date vendor list, enter “RTQ-01828” in the contract ID field in INFORMS.
- Attachment B: Packet for Solicitation - Fillable Form (includes updated fillable form) (1.7 MB)

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