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Reconnect Water Service

If you have a property where the water service has been cut for non-payment and you wish to have the service reconnected, you must make a payment to satisfy the past due balance and reach out to the Customer Care Center to request a reconnection of service.

Once payment is verified, an order will be placed to reconnect the water service.  To make an online payment, visit the Customer Care Center for available payment options, or call our automated system at 305-665-7477, 24 hours a day, 7 days a week.

If you need to make a cash payment in person, visit one of the service centers.

In most cases, a disconnection and reconnection fee will be charged to your account and is payable on your next bill. If time elapsed and your account was terminated due to non-payment, you must pay all outstanding balances, plus a newly assessed account deposit in full, in order to have your services reinstated. Connection charges will be reflected on your next water bill.

If payment is not received and an extension is not requested by the bill due date, a final notice will be mailed. If payment is not received within 14 days of the final notice, then the service may become eligible for disconnection. If the service is disconnected and remains unpaid for an additional 7 days, the account will be closed and any available deposits applied to the balance. A final bill will be generated with the remaining balance due or a refund will be issued in the case of a credit balance.

If you have a property that had water service to it provided by Miami-Dade County, but for some reason the meter was removed, you must have a water meter set on the existing service.

This assumes there are no changes proposed to the existing use of the property.

You must bring the following information in person:

Property owner's information

  • Name
  • Mailing address
  • Social Security number or federal tax ID number
  • Daytime phone number

Phone Number(s)

Locations and Hours

  • Water and Sewer Douglas Office

    3071 SW 38th Ave, Miami, FL 33146
    8:00 a.m. - 5:00 p.m.
    8:00 a.m. - 5:00 p.m.
    8:00 a.m. - 5:00 p.m.
    8:00 a.m. - 5:00 p.m.
    8:00 a.m. - 5:00 p.m.
  • Dr. Martin Luther King Office Plaza

    2525 NW 62nd Street, Miami, FL 33147
  • South Dade Government Center

    10710 SW 211 Street, Cutler Bay, FL 33189

Related Services

Water and Sewer
Kevin Lynskey, Director

Water and Sewer Douglas Office
3071 SW 38th Ave, Miami, FL 33146

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