Water Bill Adjustments and Credits

You may receive an adjustment to your bill in any of these cases:

  • A high bill due to a leak that was concealed underground or behind a wall
  • A once-a-year pool credit is allowed for a swimming pool that is emptied and refilled
  • An act of vandalism resulting in a high bill (customer must have reported the incident to the police, and WASD must be able to verify repairs made to damaged water and sewer fixtures)
  • An over or underestimated reading
  • An incorrect meter reading

To submit a request or documentation email: [email protected].

If you would like to request an Administrative Hearing, call the Customer Care Center Monday through Friday, 8 a.m. to 7 p.m., excluding holidays, at 305-665-7477 or email [email protected] to request an Administrative Hearing form.

Email / Mail